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If there was an option for no stars, I'd choose it.
Purchased Cobar King Bedroom Suite in May 2014 (~$7000). First bed side rail split in 2015, replaced under warranty. Second side rail split 2017. Third side rail split 2019. The fact this is happening repeatedly, and a study of the construction shows the way it is constructed the bulk of the weight load is concentrated on a small section of timber, which is causing it to repeatedly split. Contacted Castle Hill stored for resolution. They've offered ("as a gesture of good will") two new side rails which they are confident won't split. I am sure ...they will as it is inevitable given the design of the bed. Our bed now being held up with extra timber and clamps. They also told me they'd never had any warranty claims on this bed (incorrect as we did a warranty claim in 2015!) Terrible customer service, avoid at all costs.
Nothing else to say, had 3 replacements, base and mattress , now waiting for refund, cheep Chinese crap sold for a lot of money, bought at Geeps Cross, Adelaide area, ten months ago. Avoid this seller,
After sales service non-existent
There are plenty of mattress shops in Tweed Heads so I would suggest avoiding forty winks. They are happy to sell you a bed but if anything goes wrong, they either ignore you or fob you off. If the product is faulty the customer care team really don't care if you are happy or not.
The stitching came undone on my mattress after about 18 months of use. I reported this to the store. I received an email from the customer "care" team asking for photographs etc to satisfy the warranty. I did this and they said they would pick up the mattress a...nd leave a loan mattress in its place while they were repairing my mattress. The loan mattress was more like a slab of concrete. I now have my mattress back however the medium mattress I sent off is now a firm mattress and is very uncomfortable. The customer "care" team will do nothing about this and suggest I wait an indeterminate amount of time to let the mattress "settle". So, after being sold a faulty product, I have to put up with frustration and discomfort. When told the mattress is only replaced if its a major problem, I suggested a very dissatisfied customer is actually a major problem.
Questions & Answers
what would the delivery fee be for 2 single mattresses and 2 bases to Ringwood?
Purchased a mattress that I tried down in Adelaide to be sent to my holiday apartment in Queensland. Have just been down to the apartment for the first time since having the mattress delivered. It is extremely firm, a lot firmer then the one I chose. It even says medium on my invoice when I chose a soft feel. It’s been 3 months. I don’t feel as if the mattress is correct, can I exchange it or get a refund?
I have been trying to contact. I bought a mattress with 15 years warranty but it is dipping & sagging.
It needs to return Invoice # NW 7837.
Phone message ask to email but there is no email address any where.
My email is: firstname.lastname@example.org. [number removed]
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