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I brought a memory pillow from this store and am really happy with the quality and the customer service. My children had a great nights sleep using the pillow. I loved how it was the perfect size and height for their head. cannot wait to purchase more amazing products from your store
The reviewer stated that an incentive was offered for this review
Don't shop here!
My daughter paid for brand new king bed frame - Colton
Jane was saleswoman
Delivered floor stock- an under handed deceitful thing to do!
Rips, tears & discoloured
Jane must have thought because she was young that she wouldn't check over what she bought.
Keesh - manager had no sympathy or genuine care, didn't even greet us with a hello just said have two options,$200 off the damaged stock or wait for new frame.
Had to get quite upset to get a refund.
Will never shop here ever again as they don't care for their customers at all.
I was served by Jill to assist me with an unplanned refund. Jill was fabulous. Great professional service and a great sense of humour. Made the process very smooth and stress free!
excellent customer service
I would like to thank Ben and Belinda and the wonderful staff at the Erina Branch of Forty Winks for there great service they gave me after a problem with our Bed they acted with great care and professionalism
and fixed my problem without any hesitation would highly recommend both Ben and Belinda
Thank you Ben and Belinda
Exceptional service, Tracey is an Angle - Thank you
Elderly gentleman in Aged Care Home, confused as to what he needed to purchase. Received all the help, compassion and assistance he needed. Purchased a King Single Capri Firm Mattress, Base and Pillow.
Sleeping perfect now and couldn't have done it without the wonderful staff at Forty Winks - Hervey Bay.
Special thanks to Tracey for her extraordinary service.
Brian resting very peacefully.......
Stay away from Forty Winks Toowoomba for your own health's sake
My husband and I visited numerous businesses throughout an entire weekend in Toowoomba looking for a king size mattress. How foolish were we to purchase a mattress from the male Store Manager at Forty Winks who used all the cons in the sales book. On 25/8/19 we paid $3300 up front for a King size MySide (both sides level red) series 6 mattress to be made brand new especially for us. The mattress was delivered to us 10 days later. This mattress was clearly a used/preowned bed. It had 2cm indentations on both left and right sides of mattres...s where others had already left there body signatures. The sides of the pillow top were bulging severely on both sides. All four corners of the mattress were pulling upwards at varying heights. Stitching was coming undone in many areas all over mattress. I felt several areas of pilling on top of the mattress and a small brown mark at foot of bed. We immediately complained to the male Store Manager at Forty Winks who sent the Kingsdown Rep to our home to inspect the mattress. We were told by the Kingsdown Rep many things eg. this is normal...you just need to sleep on it for a couple of months until it settles (and voids the warranty) She then blamed the transport staff for damaging mattress. She offered to make us another mattress. We refused. My husband and I travelled back to Forty Winks that afternoon wanting a refund. Not only were we refused a refund but we were told to leave the store by the male Store Manager. I contacted Kingsdown Customer Service and she told me they had already given Forty Winks a credit for the mattress. I contacted the ACCC to find out our rights. They informed me we had the right for a full refund because the product Forty Winks sold us had major defects. We contacted the male Store Manager and told him what the ACCC advised us. The male Store Manager relented and then told us we wouldn't be given a full refund until he inspected the mattress and found no stains as Forty Winks were going to resell it. So beware, you could end up buying this used/preowned mattress like we did.
If there was an option for no stars, I'd choose it.
Purchased Cobar King Bedroom Suite in May 2014 (~$7000). First bed side rail split in 2015, replaced under warranty. Second side rail split 2017. Third side rail split 2019. The fact this is happening repeatedly, and a study of the construction shows the way it is constructed the bulk of the weight load is concentrated on a small section of timber, which is causing it to repeatedly split. Contacted Castle Hill stored for resolution. They've offered ("as a gesture of good will") two new side rails which they are confident won't split. I am sure ...they will as it is inevitable given the design of the bed. Our bed now being held up with extra timber and clamps. They also told me they'd never had any warranty claims on this bed (incorrect as we did a warranty claim in 2015!) Terrible customer service, avoid at all costs.
Questions & Answers
what would the delivery fee be for 2 single mattresses and 2 bases to Ringwood?
Purchased a mattress that I tried down in Adelaide to be sent to my holiday apartment in Queensland. Have just been down to the apartment for the first time since having the mattress delivered. It is extremely firm, a lot firmer then the one I chose. It even says medium on my invoice when I chose a soft feel. It’s been 3 months. I don’t feel as if the mattress is correct, can I exchange it or get a refund?
I have been trying to contact. I bought a mattress with 15 years warranty but it is dipping & sagging.
It needs to return Invoice # NW 7837.
Phone message ask to email but there is no email address any where.
My email is: firstname.lastname@example.org. [number removed]
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