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Avoid this franchise, they have no after-care to support customers
I purchased a King Koil set in February 2020 totalling $4,600, one of their sets in their top range. Not a cheap expense. Within 4 weeks, the mattress has sunk on both sides of the bed and I have had my neck seize and had to have repeated remedial massage. My husband who has arthritis in his spine has had chronic muscle pain from the first week he slept in the bed. I am so disappointed with this bed and the customer service I've received from both Forty Winks ([name removed]) and AHBeard. It is unacceptable to be sold a product that was re...commended by the store yet not fit for purpose. We followed due process and had a consultant from AHBeard come to validate if the bed was faulty. We were not even asked to lie on the bed so that the observation could be made at the lack of support the mattress offers. The offer of help from AHBeard was they could remove and replace the mattress topper, not the mattress at my expense and I'd also pay for the transport costs. This resolution is unsatisfactory. I am left with a mattress I cannot sleep in, cannot get assistance with from the seller or manufacturer, and not only have I lost $4000, but I will have to purchase a new mattress to resolve the issue. What an unacceptable resolution and terrible customer experience. Forty Winks @ Alexandria, your support to help me resolve my issue is the worst customer experience I've had and AHBeard, you have demonstrated your lack of interest in the product you have manufactured and you don't care about your customers. Why should you be selling products you do not provide the customer care for? I will never purchase from Forty Winks again in my life, nor AHBeard, nor buy a King Koil and I will make sure that anyone in the market hears about my poor experience and avoids spending their hard earned cash with you. Complete disappointment.
Pathetic Furniture & Service
Warning !!!!!!!do Not Shop At Forty Winks Nunawading.
They have the worst customer service, they lie constantly, and deliver inferior furniture.
I purchased a full bedroom suite ordering the brand Flamingo Furniture Monet for two rooms.
1. The items were scratched, in particular all over the dressing table.
2. The Bedhead was made on an angle.
3. The side rails had been put together with off cuts of pine timber and then stained to make it look new.
The best local customer service
Thank you, Adam and the team to make the shopping experience at Forty Wings in Hervey Bay such a great one. You have put all effort in getting all we were looking for and free delivery as well. Couldn't be any happier. Ingrid
BEST Tempur bed package. Fantastic service!
We really needed a new QS mattress badly. 5 weeks ago we decided to start doing the rounds of the bed shops, not really knowing what we wanted, but knew we had to have something of good quality and with a good warranty. My husband has had many back surgeries and still has a lot of back pain, as well as severe arthritis in knees.
Our first shop was Forty Winks in Cockburn, Bev was so helpful with information on different types of mattresses. I was very interested in the Tempur mattress as I had always thought they had a good rap for being a ver...
Exceptional service, Tracey is an Angle - Thank you
Elderly gentleman in Aged Care Home, confused as to what he needed to purchase. Received all the help, compassion and assistance he needed. Purchased a King Single Capri Firm Mattress, Base and Pillow.
Sleeping perfect now and couldn't have done it without the wonderful staff at Forty Winks - Hervey Bay.
Special thanks to Tracey for her extraordinary service.
Brian resting very peacefully.......
Nothing else to say, had 3 replacements, base and mattress , now waiting for refund, cheep Chinese crap sold for a lot of money, bought at Geeps Cross, Adelaide area, ten months ago. Avoid this seller,
Not so much of a quality bed
I'm sorry but I am on my second bed of theirs & still no happy! First one the whole base gave in but then the bases weren't even from forty winks I guess. New bed the one base is very noisy and mattress is looking very saggy and it's ONLY a year that we have it!! Besides these the beds come with marks on but is supposed to be brand new but the store is selling you the shop display that most people sit on and test! Seriously disappointed that I bought their beds and by dial a bed as well!!
Brought a bed from Campbeltown store and paid deposit, and found out that the exactly same bed in Crossroad store was cheaper by $400. So call back and spoke with store manager and she said it’s franchise and they don’t do price match. Even put complaint to Head office and spoke with Area/State manager but even he said he cannot do anything and if you wish you can cancel the order (will lose the deposit) and purchase from other store. Worst service ever from manager and area manager. They actually don’t care about customer. Never ever going to purchase from Forty Winks again.
Awesome. Needed 6 stars for these ladies awesome time Melville in store with Daniela, Deb & Anita
Real easy to find store and the ladies in store were amazing, never had so much fun shopping with the missus in life. Great fun outing and got ourselves a great bed too.
Well done to Deb at Melville store. We were looking for a new king mattress and excellent service and recommendations ensured that we left the store very happy customers. John Pascoe
Questions & Answers
what would the delivery fee be for 2 single mattresses and 2 bases to Ringwood?
Purchased a mattress that I tried down in Adelaide to be sent to my holiday apartment in Queensland. Have just been down to the apartment for the first time since having the mattress delivered. It is extremely firm, a lot firmer then the one I chose. It even says medium on my invoice when I chose a soft feel. It’s been 3 months. I don’t feel as if the mattress is correct, can I exchange it or get a refund?
I have been trying to contact. I bought a mattress with 15 years warranty but it is dipping & sagging.
It needs to return Invoice # NW 7837.
Phone message ask to email but there is no email address any where.
My email is: email@example.com. [number removed]
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