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  • Transparency
    2.0 (1)

KylieASydney, NSW

  • 3 reviews

Communication and fees


Fox Synes do not disclose the 12.5% fee in the total debt.
All you know if of a $6-700 administration fee.
Have repeatedly asked for information showing e were provided this and ignored. No information provided, also no one calls back.

They also double dip fees if you have a joint debt, eg $40,000 debt in 2 names they charge 12.5% on the total loan to both parties, so double fees instead of half each on total amount
When asked about this they never get back to you.
Also don’t provide updates or statements, had debt since about August 2019, and nothing unless you call and not much information is provided.

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Hugh O.

Hugh O.Sydney, NSW

Unsolicited advice instead of information about product


I called to enquire about car finance, and spent 30 mins being lectured to about the inadequacy of other debt agreement administrators and how poor my decision making was. Coulda just told me you couldn’t help!

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  • 5 reviews

Glorified refinanciers

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Appalling customer service


We used Fox Symes to access a non-conforming home loan (consolidating huge credit card bills).

As soon as we've stuck through the first year and have a nice clean credit record, we will refinance at market interest rates. And although Fox Symes do offer "normal" home loans at a competitive interest rate, we will not be using them.
The good: I am very glad we used them and so avoided selling our home.
The bad: Customer service is appalling - and communication very poor. They also took an additional mortgage payment in error and there was no apology forthcoming.

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Questions & Answers

Grahame Hood

Grahame Hoodasked

Fox Symes

Am I able to lease a car with you. I have an abn and a current car loan with you

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Leigh Robertson

Leigh Robertsonasked

Fox Symes

If I am in debt agreement.. could I still be able to get a car loan for $50000

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Sammy A.asked

Fox Symes

Can I trade my car in when it is currently still under finance with fox symes?

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