Modem works, despite mediocre (for 2020) specs
The Foxtel NBN is EXCELLENT!!! Really happy. We signed up in March. The modem is rather embarrassing, but competent. Plain vanilla rebadged Netgear AC1600. Really! It works. We had to add wired beast access point with balls to handle demand during COVID-19
so far so good
Hooked up to Foxtel NBN. Once I connected the modem. It didn't work. I rang Foxtel and I spoke to technician in Australia.He said someone would contact me in 48 hours and if I was happy and I said I wasn't really happy. The next morning a NBN technician rang me 1st thing and was at my house 10 minutes later. He noticed a problem with the NBN line which he fixed. The NBN now works at a great speed.
$70 odd per month for broadband and it’s terrible. Download speeds of less than 1mb is normal. If you call to question it the offshore support centre just confirm you have “super fast broadband” and if you want a tech he will charge you if he thinks there is no issue. Terrible service - leaving next week and can’t wait to get rid of it. Updated 30/05/20 to add a screenshot of my internet speed. Just over 1mbps for $70 per month “Superfast NBN”. It’s laughable
Do not subscribe to Foxtel NBN Broadband!!!
I’m paying $255 per month for my Foxtel TV and Broadband for years now. When NBN is available in my area, I decided to get it on 21 February 2020. Well, today is 11 May 2020 and I’m still waiting for my NBN to be activated! Foxtel kept telling me it’s NBN faults and they (Foxtel) don’t have any timeline to resolve the issue. No timeline? What sort of company gave this sort of answer to their client? I am clueless with what Foxtel Broadband is doing! All these plus the fact that my average download for Foxtel ADSL broandband is between 8 to 10mbs per day! Ridiculous!!! Does the top management of Foxtel actually knows what’s happening in their company? If anyone has Foxtel CEO’s email, please let me know.
Foxtel Abysmal Service and Support.
If I could give minus 10 stars I would! Foxtel provide the most disgusting service I have ever experienced in my life! And this comes from someone who spent 10 years living overseas in Middle East and Asia where customer support centres are notoriously useless. We pay $200 a month for 2x set top boxes, Premium package including internet and phone. You would think Foxtel would want to keep business like ours. We've been 1 month with no internet. A storm damaged the cables and power poles and our whole street lost internet. Everyone's cables had...to be cut from the mains in order to replace two power poles. We were told that our service providers had to be notified to organise the cables from our individual houses to be reattached. We tried to explain this to Foxtel, but they keep telling us to turn the modem on and off and see what lights come on! No amount of rebooting is going to help when the cable is not even attached! The first time, I get it. Ask all these trouble shooting questions. But after the first time, they should have that excercise checked off as completed. But No...We've called 5 times chasing a resolution. Each time we are asked to switch the modem on and off. Then they put us on hold again, sometimes for 20 to 30 mins while they apparently call someone to ask something, or try to do something, only to come back on the phone to tell us to check the lights on the modem again. We keep telling them the cable from our house isn't attached to the node, so they put us on hold again to ring someone else, to come back on the phone to ask us to check the lights on the modem again....and this just goes round and round, and round... Funny that all my neighbours organised their cables to be reattached through their service providers. We even saw the cranes and crew reattach the cables of all our neighbours, only to be told that they couldn't do ours as Foxtel had not lodged it. But we called Foxtel as soon as it happened, the same as all our neighbours, and we chased and chased. Foxtel support staff are incapable of thinking outside the script they are given, and they keep you going around in endless circles with no way to escalate your complaint to someone who can help. All roads lead to the same useless call centre in the Philippines who can only repeat the same, ineffectual procedures over, and over, and over, and over......it's like groundhog day! My husband never loses his temper, but today he lost it. Everytime there is an issue, we have to go through this. I dread it everytime I have to ring them, in anticipation of the frustration I know will follow. We've had enough. Once our subscription runs out, we will not be renewing. To Foxtel managers and directors - I wish you a lifetime of hell whenever you need to speak to an overseas call centre. Here's hoping you spend months going around in circles of frustration so you can see first hand how you treat your paying customers.
We moved house contacted Foxtel in advance and organised a date to have Foxtel and Internet in new house. Foxtel Satellite TV done, no problems. Internet is SHOCKING! I got an email to say my internet was disconnected "sorry to see you go"...well that's funny because I never asked for it to br disconnected! Now having major problems just to get someone to connect but to the new house. I have been trying for 10 days now! They keep promising to phone me back but never do...they say they are wsitibg first the broadband tech to get back to them, I ...was told 3 days ago that within 2 dates they woukf have an answer...so I rang just now an surprise surprise still NOT rectified apparently now is has been escalated and classed as urgent! All this because we moved house! You cannot speak to anyone in Australia and they just send you around in circles. I said if thus is not up and running within 24 hours I will go elsewhere for my broadband. I don't think they give a stuff and my time has been wasted. If I knew they would mess me around so much I would of looked elsewhere. Do not bother getting internet through this company, it sucks!!!!!!
Have had Foxtel NBN for 2 years, speeds are constant over the whole day 45 MBPS, never had a problem or dropout, previously with Optus which was more expensive and less reliable.
Very poor service if there’s a technical fault, I’ve had no internet service for 4 weeks now, numerous calls to Foxtel, 3 IQ HUBS, going on the third NBN technician going around in circles??? Don’t bother with Foxtel go somewhere else.
We just came out of contract with Dodo and explored our options with Foxtel as we have Foxtel Pay TV. Initially we were about to sign up but then read bad reviews and decided not to change as Dodo was not bad, we got good speed with them. Thought about it more and read reviews about Dodo and they were so much worse than Foxtel so we decided to proceed. Right from the outset the service was excellent. Once connected we got continuous 47mbps speed on their "Plus Speed" product. We upgraded to "Premium Speed" and that was completed within three da...ys. First speed test showed absolutely no difference, which was disappointing but after going online and chatting with their technical team and a few tweeks, we got 87mbps in Peak time! This morning it was 94mbps! Extremely pleased so far. I think a lot of the issues people are posting about speed has a lot to do with the services into their premises. We're in a modern new apartment building with patch panel directly into our apartment. My entire experience whether I called or chatted online was quick and painless!
I've now had Foxtel NBN for 2 years and have just signed up for another. I read reviews before I originally signed with them and they were generally poor however, at the time they were offering unlimited NBN packaged with full Platinum Tv for only $154 per month, it was an offer too good to refuse.
The only area where it lets me down is on my desktop, it can be very slow. The rest of my family have no problems streaming about 700gb with it and our tvs have Netflix, Stan and Prime, no dramas. No drop outs, no buffereing so with regards to my de...sktop (I purchased it brand new when I signed up to the NBN) it's either the computer or the copper wire, I lean toward the copper. I had Telstra NBN very briefly before and it was no better or worse so in the end the package deal is what got me over the line.
Had Foxtel Briadband for a few weeks but it went down on a Sunday.
I rang technical support and they were unable to fix it over the phone. They said someone would contact me.
On Tuesday I was asked if I had enquires about getting Telstra. I told them that I had transferred from Telstra. The consultant told me that they had been contacted by Telstra and this meant an automatic hold. I was told I would be contacted. I was not.
I cancelled the next Dunday as I had revived no support.
Someone rang me the next Monday.
Foxtel provide no support and donf care. They are worse than Telstra.
Liars & cheaters
We have broadband & tv with foxtel. We have informed to foxtel that we're moving to a new house on14 November 2019. We have given that notice to foxtel on 01 October 2019. They have 45 days to arrange this. Foxtel has disconnected the internet from our previous house on the 14th & connected it to new house on the 15th. But since 16th November we do not have internet again. I have contacted foxtel several times to resolve this matter. I am working from home & the internet is essential for my work. I have repeatedly informed foxtel that the inter...net is mandatory for my work. We're paying AUD154.00 each month to foxtel & now for these 2 days it cost AUD70.00 for mobile broadband. We have given sufficient notice to foxtel to arrange this & this is not fair on us to suffer for total negligence & faults on their side. Further, foxtel has arranged an appointment between 8-12 a.m. today & until 10 a.m. matter has not resolved & I contacted foxtel & informed the person who took my call to check with Telstra & confirm when the technician will come. However, that lady was too lazy or foxtel is lying to its customers & not given a confirmation & still our matter has not resolved & we do not have the internet (11.46 a.m.). I am disappointed with the foxtel service & the behaviour they treat their customers (lying & cheating with broken promises). Further, at all times I contacted foxtel, I informed that this matter needs to escalate to a case officer & still we haven't heard back from a case officer.
Broadband customer service
OMG do not get Foxtel broadband, if you have issues with Telstra this is no different dealing with a off shore call centre with no care or customer service going of what they are trained for that is scriipted
Being loyal dosnt matter with these guys, there focus is proffit. Other NBN retailers are cheaper .
Make sure you get away from Telstra and Foxtel Broardband as there are so many more cheaper and better customer service then them
Worst ISP in the country hands down
Foxtel Broadband/NBN is without doubt the worst ISP in the country, as stated time and time again in these reviews their customer service is almost non existent to the point where its actually near pointless to even call them 99.9% of the time, in almost every single case i have contacted them ( we have been with them for 18months now under contract *worse choice I've ever made in regards to ISP contracts), and only seem to try and sell their internet package ALONGSIDE their Pay TV service which is mediocre at best but at least that stays runni...ng and even my Foxtel TV service has been interrupted at times albeit nowhere near the scale of the internet downtime, the speeds drop almost consistently enough that i can actually work around them at this point....and that's if there's a connection to be had at all.. Every time you ring them they will run you through a generic checklist of things that you can clearly tell they are reading from a script (9/10 it will be someone with VERY basic English skills), there is no deviation on almost anything they say in regards to different issues, its always the same thing, "have you tried turning your modem off?" "restart your PC" "OK we don't know whats going on we will have to send a tech, but they cant just book a tech for you, they tried to tell me i would need to wait 24-48h for a callback to arrange the tech and then another 3-4 workdays waiting for the tech, and they only offered compensation of $12 on my next bill? this is borderline theft on a mass scale and they can only do it because they have telstra to fall back on, if i could give a negative score i legitimately would, stay away from Foxtel Broadband/Nbn at all costs, DO NOT let them try and give you their ISP service alongside their foxtel TV service, they lock you into a contract with both under the disguise of "cheaper monthly internet" however as stated above it just means you are paying them $10-20 less/month for the same beyond substandard service and charge a monstrous a fee to leave the contract, if i could give 1 piece of advice to anyone looking at foxtel for their TV packages please god DO NOT get the bundle internet package alongside it, if for whatever reason in 2019 you would like Foxtel TV then please get the service SEPARATE from their ISP service. final rating -20/10
- Foxtel NBN 50
- Verified customer
Fast, affordable and easy to setup
We have recently upgraded to the NBN through Foxtel and are really happy with the choice. It was very easy to set up, we get excellent download speeds, no dropouts to date and can have several devices connected to the internet at the same time without any issues. The price is reasonable for the service provided and we also bundle pay TV with our internet to get it cheaper.
Super fast and easy to set up
I found it very easy to set up, just plug it into the NBN box, flick on the power and it's up and running. I get 47 Mbps even in peak time so very happy with it.
Terrible nbn and terrible customer service
Nbn is worse than adsl 2 ::, when i use only Facebook I have to actually wait for it to load especially from 12 am to 7 am. Calling their number 131999 you get a voice message system that takes forever to get to a human and the human is some idiot who can’t speak English.. never sign up to Foxtel and the tv service is horrendous $80 for basic tv and $180 for tv with movies . Sucks
Don't do it, you will regret it
Customer service is non existant. The internet is slow and cuts out all the time. They change what plan you are on and charge you more, I honestly don't know how they are still operating in australia
You will regret it!!!!!!
Signed up for the NBN, 2 missed appointments, 5 weeks of waiting, the call center is a joke and frustrating, case manager is a smoke screen - EVERY commitment has been broken. If I ran my business like this I would be closing the doors. Absolutely disgraceful. They are a national joke! Please use anyone else PLEASE. I never write reviews, but this was too much!!
Have been on Foxtel NBN for approx 3 weeks. Telephone and NBN continually go down.
Continually have to reconnect the internet to the laptop and the IQ4 box to the internet.
When you ring Foxtel the staff are not able to know how to fix the problem.
I emailed the NBN but they have ignored me.
The whole NBN is a mess and we all have to on eventually.
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