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Fragrance Heaven
Avoid
Purchased 4 perfumes, one didn’t arrive. Emailed company only to be interrogated and rudely replied to. Do not recommend as lost 170. AVOID
Not sure why the EBAY packaging tape
1 comment
Price Good Quality Not Good
I bought Moschino Glamour in Dubai and was running low and couldn’t find it in Australia, so I bought it off Fragrance Heaven. Super cheap. Quick delivery but when I put the original on my wrist compared to the Fragrance Heaven one, there was a huge difference in fragrance. 6 hours later I can still smell the original on my wrist but the Fragrance Heaven ‘version’ disappeared within the first half an hour. Definitely not a genuine product.
1 comment
Fragrance H.Fragrance Heaven
Dear Reviewer,
Thanks for your recent review, please note all products sold at Fragrance Heaven are genuine guaranteed. If there is an issue with any of our products, please email us at info@fragra...
Read morenceheaven.com.au and we will review further. We haven't had any inquiries about this issue you have mentioned, hence would like to verify this order/claim also. Usually people contact us if there is an issue with an order, instead of writing a review without any contact. I therefore question if this is a legitimate review.Other Beauty Product Retailers
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EmmaBrisbane
- 3 reviews
- 3 likes
- Verified customer
Poor Quality
I was a bit dubious about purchasing perfume off the internet but read that this company had good reviews. I did notice another review stated that they felt the perfume was not genuine but decided to go ahead anyway. I have been using Samsara for years and ordered the 100 ml bottle. The scent is very weak and after 30 mins the scent is non existent on me. I even compared it to a tester in David Jones and there was an obvious difference. So disappointing and such a waste of money!!! I emailed them and was told that there had not been any other c...
Read moreomplaints about that batch and that I could send it back to be retested and if it was found to be faulty it would be replaced. I doubt that even if it was 'faulty' that they would admit it was and I do not want to pay the postage to send it back only to be told that there is no problem with it...when there obviously is!!! I was told to call Cosmax Australia (Sydney), the licensed distributor of Guerlain fragrance in Australia to confirm. I have no reason to give this company a bad review other than the fact that the perfume I bought is NOT the same quality as in the department stores. Never again will I buy from an online seller!!!1 comment
Fragrance H.Fragrance Heaven
Hi Emma,
Thanks for your review- as per our email to you, if you believe an item is faulty, you may return it for testing, and if faulty it will be replaced. All items we sell are genuine and guara...
Read morenteed fresh. We responded to your email immediately and advised a resolution immediately, however there isn't much we can do unless you return the product to us, which is still open if you would like to return.... not much we can do without inspecting the product which you are claiming is poor quality.... Our email is info@fragranceheaven.com.au and phone number is 1300882771 if you would like to discuss. We are a very credible company- we have excellent reviews and feedback on ebay:
Find out how Fragrance Heaven compares to other Beauty Product Retailers
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Very Dissatisfied
I brought perfume unboxed. They sent me a Tester (which clearly states not for resale) with 15-20 mls less in the bottle. Ripped Off! Phone number unmaned and emails unanswered! Great customer support.
1 comment
Fragrance H.Fragrance Heaven
Hey Elle! Sorry you were dissatisfied with your purchase. Firstly, the item you purchased was clearly listed/described as "tester", and not "unboxed" as per your review. Sorry if you have been confuse...
Read mored. You may review the products page here which clearly displays we sell both the normal packaged version and tester version: https://www.fragranceheaven.com.au/ari-by-ariana-grande.html Furthermore, all of our testers and brand new, and unused. The "missing" bit in the bottle is simply the ullage, not missing perfume. Ullage is the "empty" bit of the bottle which allows for the expansion of liquid so bottles don't explode- every perfume has ullage. Ive just checked all of our testers, and all have the same level of ullage as they are brand new and unused- you've actually received a full 100mls of perfume.
Do not purchaseMelbourne
- Verified customer
Fragrance Hell- Scammers Beware
I recently purchased 2 bottles of jean paul gualtier perfume-
1 jpg eau de toilette
1 jpg eau de parfum
There are options on their website which you can choose to buy a tester or the normal bottle.
I chose the options for the normal bottle.
When I first sprayed the eau de toilette it smelt so strong and had a cheap scent to it. It also didn't last long. And gave me an almost allergic reaction from!!
I've been using the original for 10 years now.
...
3 comments
Fragrance H.Fragrance Heaven
Dear Customer, We only sell genuine items at Fragrance Heaven. We have already sent you a return label to inspect your products, we cannot refund you until the items are returned and tested. We are cu...
Read morestomers of Cosmax (licensed distributors of JPG fragrances) so the products are genuine but we will be testing them for faults to address your concerns. We have recommended you call Cosmax to verify we are their customer- invoices have been provided to you and our reps name has been supplied. We have asked you to call Cosmax to verify our relationship. We did advise the Jean Paul Gaultier Fragrances did change distributor/manufacturing hands recently, from Beaute Presitge to Antiono Puig- which may have affected formulation. This information can be googled and verified. Unfortunately we cannot refund unless these are returned to us- we have asked you many times to return them and have sent you a return label via email. We are a registered Australian business and have been online since 2008 and have excellent feedback on ebay etc as we only sell genuine products here. We are trying to help you resolve this but we really need you to return the products firstly......
You haven't helped resolve this problem you have threatened me with legal action to take off my review. When I am only speaking the truth. Innocent people out there deserve to know the truth.
You ...
Read morehave asked me to return the products yet you can't be trusted in giving me the refund as you sold me perfume that does not remotely smell like the ones in the department store. It also gave me an allergic reaction. Yet you still continued to send me continuous emails insulting me and avoiding a refund. Until you saw this review and then you offered the refund if I took the review off.Fragrance H.Fragrance Heaven
Hey [Name Removed at Reviewers Request], I prefer to keep things factual. The next step is to return the items, we can't do anything further until this is done. Our return address is PO Box 99, Tullam...
Read morearine VIC 3043. We have sent you a return label. It is common business practise to return items in question, we can't refund unless the items are returned and validated. From the very beginning we have asked you to return the parcel and have advised a refund will be given upon inspection and validation, but you have insisted we refund firstly and provide an extra $20 for a box from Australia post (which will cost around $3). Please return the items to us so we can take the next step.
Shocking
This seller does not change photo's on his website so you go on see what u want, buy it and then find out it is not the same as the bottle on the website. I made contact with the owner and he said that I should have looked at the fine print and even though the pic was not the same it was the the product I wanted. I explained to him that it was not what I wanted, the botte pictured was what I wanted. He was not interested as a result I was $140 out of pocket and I had a bottle of perfume that I did not want. The perfume was bought for a gift so...
Read more I have had to replace it. The perfume in question was Hypnotic Poison, Dior have change the scent and the bottle, I wanted the original hypnotic poison which was pictured on his website not the new one he sent. This an is very unreasonable, and has not business ethics, I would not advise anyone to buy from him. Wrong perfume1 comment
Fragrance H.Fragrance Heaven
Hi Maureen7870,
Thank-you for your feedback. We have just reviewed the emails sent back and fourth from yourself and customer service and I do apologize that you may feel mislead with your purchase at Fragrance Heaven. ...
Read more I believe all our staff member was trying to do, was to make you away of exactly what has happened in this transaction. I understand you have purchased Hypnotic Poison 100ml by Christian Dior, and we have displayed a previous style bottle online. Christian Dior has since updated the bottle only for this product, and has kept the formula/scent of this fragrance exactly the same...... You may verify this this by visiting any Christian Dior counter at a department store or verifying this on the official Dior website- the photos are all there! I understand you feel mislead as the photo we displayed was the old bottle, however this does not mean you have received a different scent. We only stock the latest, current versions of any fragrance, and as we stock in excess of 4000 different fragrances, sometimes its difficult to be up to date with all the current images. I also understand this was a present for your daughter for Christmas- if its the Hypnotic Poison she requested, then thats what she got! You would be chasing your tail looking for the old bottle- it doesn't exist anymore and if you found one- it would probably be off by now! Our last email to you was asking for your daughters feedback on the scent (which would be the same), and we haven't heard from you since... Having outlined the above we would still be happy to refund you even though we have in actual fact sent the correct, most current bottle version of your daughters requested scent. Kind regards, Fragrance Heaven.
kylie-cVictoria
- 3 reviews
- 5 likes
Horrific
The product was horrific. I have purchased this product before and I loved it. It smells very very very weak in comparison to the genuine product. It lasts on the skin for only 20 minutes versus the genuine product which lasts 5-6 hours. The owner in Melbourne was unwilling to discuss this with me face to face and the correspondence with the owner via email was very aggressive. Customer service is zero from Fragrance Heaven. I would never recommend this company.
not the genuine product, very poor customer support
3 comments
Fragrance H.Fragrance Heaven
Hi kylie-c,
I have just reviewed the emails sent back fourth in relation to your matter and i can see you were refunded for the unopened bottle returned to us. The second bottle was not refunded and ...
Read moresent back to you as there actually wasn't anything wrong with it! We are customers of the licensed distributor of Issey Miyake fragrances in Australia (COSMAX) which ensures all of our products are 100% genuine and fresh. Your bottle was tested by 3 noses, including our distributor and nothing was wrong with it.Fragrance H.Fragrance Heaven
SJXD- Have just performed a search in our email database using the keywords suggested and nothing was returned? I would be horrified to learn this was sent from our company. Competitor maybe?
Fragrance H.Fragrance Heaven
jessicaemilyr- We just learnt about this Product Review page today, January 5th 2013- so no, feedback is not "fake". We would like to think that we offer a consistent good service to all of our custom...
Read moreers and thats why they are happy and may provide the same sort of feedback. Competitor?Questions & Answers
MelM.asked
Hello I would like to become an agent for Fragrance Heaven. How would I sign up to sell your products? I have had a perfume from here before and I loved it.
Kind regrades
an interested client.
No answers
Donnaasked
I have been asked to delete my review - after Company ended up refunding me for purchase. How do I do that?
4 answers
Fragrance H.Fragrance Heaven
Hey Donna,
To delete a review if you are happy your situation has been resolved: under "profile", select "Reviews", then next to the review, hit "Delete" on the right.
Hi Donna yes same thing happened to me very similar and i ended up deleting my comment as manager was more than helpful after he read my review i posted ..He asked me to edit my comment but it was much easier just to delete it. Just go to your product review account and then press on profile then a list of all your reviews will come up and go to Fragrance Heaven and at end it will say edit or delete so just press delete and thats it simple
Fragrance H.Fragrance Heaven
Thanks Annie! Just to confirm- in Annie’s situation, Annie’s complaint on Product Review was she believed her product received was not genuine due to pacakage differences to what she had received in the past. After some conversation and discussions, we concluded that the brand had changed it packaging, which was backed up the new pacakgaing and logos being displayed on the brands website. Everything can be resolved via conversation- we have never sold fraudulent products here and are always happy to resolve all situations, thanks Annie and Donna!
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Fragrance H.Fragrance Heaven
Dear Reviewer, Your order was sent in full as per all orders received at Fragrance Heaven. There are a number of ways to check/ensure orders are sent in entirety- this is by reviewing the CCTV footage...
Read more above our packing tables and also by reviewing the weight Australia Post weighs our parcels and referencing them against the same order. After investigating your claim and providing the findings to authorities, it was found that your order was in actual fact, sent in entirety as per the CCTV provided and the weight of the parcel measured by Australia Post- to the gram. We do not appreciate, nor condone fraudulent claims at Fragrance Heaven, and will report any misconduct to authorities, in any case where we have acted in good faith and fulfilled your order in full. We have built an excellent reputation based on excellent service, genuine/fresh products, and quick service and will not succumb to fraudulent activity from a dishonest individual who spoils business for everyone.