Purchased 4 perfumes, one didn’t arrive. Emailed company only to be interrogated and rudely replied to. Do not recommend as lost 170. AVOID
Not sure why the EBAY packaging tape
Price Good Quality Not Good
I bought Moschino Glamour in Dubai and was running low and couldn’t find it in Australia, so I bought it off Fragrance Heaven. Super cheap. Quick delivery but when I put the original on my wrist compared to the Fragrance Heaven one, there was a huge difference in fragrance. 6 hours later I can still smell the original on my wrist but the Fragrance Heaven ‘version’ disappeared within the first half an hour. Definitely not a genuine product.
I was a bit dubious about purchasing perfume off the internet but read that this company had good reviews. I did notice another review stated that they felt the perfume was not genuine but decided to go ahead anyway. I have been using Samsara for years and ordered the 100 ml bottle. The scent is very weak and after 30 mins the scent is non existent on me. I even compared it to a tester in David Jones and there was an obvious difference. So disappointing and such a waste of money!!! I emailed them and was told that there had not been any other c...omplaints about that batch and that I could send it back to be retested and if it was found to be faulty it would be replaced. I doubt that even if it was 'faulty' that they would admit it was and I do not want to pay the postage to send it back only to be told that there is no problem with it...when there obviously is!!! I was told to call Cosmax Australia (Sydney), the licensed distributor of Guerlain fragrance in Australia to confirm. I have no reason to give this company a bad review other than the fact that the perfume I bought is NOT the same quality as in the department stores. Never again will I buy from an online seller!!!
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I brought perfume unboxed. They sent me a Tester (which clearly states not for resale) with 15-20 mls less in the bottle. Ripped Off! Phone number unmaned and emails unanswered! Great customer support.
Was pretty keen to order from this website as they offer "Zippay" I put the wrong email address in when i made my purchase and didn't receive a confirmation email. I emailed them to ask about this and was told "the system is automated we can't resend info" which seems ridiculous. I also paid extra for tracking postage and have yet to receive my perfumes, its been 7 business days. Pretty slack considering iv spent over $250 and they are only in VIC (im in QLD). Won't be purchasing again.
Fragrance Hell- Scammers Beware
I recently purchased 2 bottles of jean paul gualtier perfume-
1 jpg eau de toilette
1 jpg eau de parfum
There are options on their website which you can choose to buy a tester or the normal bottle.
I chose the options for the normal bottle.
When I first sprayed the eau de toilette it smelt so strong and had a cheap scent to it. It also didn't last long. And gave me an almost allergic reaction from!!
I've been using the original for 10 years now. ...
This seller does not change photo's on his website so you go on see what u want, buy it and then find out it is not the same as the bottle on the website. I made contact with the owner and he said that I should have looked at the fine print and even though the pic was not the same it was the the product I wanted. I explained to him that it was not what I wanted, the botte pictured was what I wanted. He was not interested as a result I was $140 out of pocket and I had a bottle of perfume that I did not want. The perfume was bought for a gift so...I have had to replace it. The perfume in question was Hypnotic Poison, Dior have change the scent and the bottle, I wanted the original hypnotic poison which was pictured on his website not the new one he sent. This an is very unreasonable, and has not business ethics, I would not advise anyone to buy from him. Wrong perfume
The product was horrific. I have purchased this product before and I loved it. It smells very very very weak in comparison to the genuine product. It lasts on the skin for only 20 minutes versus the genuine product which lasts 5-6 hours. The owner in Melbourne was unwilling to discuss this with me face to face and the correspondence with the owner via email was very aggressive. Customer service is zero from Fragrance Heaven. I would never recommend this company.
not the genuine product, very poor customer support
Questions & Answers
Hello I would like to become an agent for Fragrance Heaven. How would I sign up to sell your products? I have had a perfume from here before and I loved it.
an interested client.
I have been asked to delete my review - after Company ended up refunding me for purchase. How do I do that?
To delete a review if you are happy your situation has been resolved: under "profile", select "Reviews", then next to the review, hit "Delete" on the right.
Hi Donna yes same thing happened to me very similar and i ended up deleting my comment as manager was more than helpful after he read my review i posted ..He asked me to edit my comment but it was much easier just to delete it. Just go to your product review account and then press on profile then a list of all your reviews will come up and go to Fragrance Heaven and at end it will say edit or delete so just press delete and thats it simple
Thanks Annie! Just to confirm- in Annie’s situation, Annie’s complaint on Product Review was she believed her product received was not genuine due to pacakage differences to what she had received in the past. After some conversation and discussions, we concluded that the brand had changed it packaging, which was backed up the new pacakgaing and logos being displayed on the brands website. Everything can be resolved via conversation- we have never sold fraudulent products here and are always happy to resolve all situations, thanks Annie and Donna!
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