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Frameless Direct

Frameless Direct

2.8 from 12 reviews · View Statistics
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Reviews

2.3
3 reviews
5
(1)
4
(0)
3
(0)
2
(0)
1
(2)
  • Product Quality
    1.0 (2)
  • Return Claim MadeYes (2) · No
  • Shipping
    1.0 (1)
  • Job Satisfaction
    1.0 (2)
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  • Verified

Unprofessional & the worst customer service I’ve ever experienced

published

Considering these guys are the “professionals” I submitted my measurements and they quoted me with the sizes and amount of glass panels required for my pool fence. When my installer arrived and measured it out, he said it won’t fit. As Frameless Direct state and other regulations state the panels need 40-60mm gap between each panel. They only allowed for 22mm. I’ve called several times, the manager won’t accept my call, the sales staff are rude and dismissive and won’t reply to my emails. Worst service I’ve ever experienced.

Product Quality
1/5
Shipping
1/5
Job Satisfaction
1/5
Incentivised Review No
Return Claim MadeYes
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George K.
George K.Greater Melbourne (Outer), VIC
  • Verified

Unprofessional rude stay away from this company

published

They delivered two glass panels, when we called to get the correct panels delivered they refused to deliver!! When we tried to get hold of the manager they refused to answer the phone!! Stay away from this company they are crooks.

Product Quality
1/5
Job Satisfaction
1/5
Incentivised Review No
Return Claim MadeYes
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