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Framesbuy

Framesbuy

4.6 from 121 reviews · View Statistics
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Reviews

  • Product Quality
    1.7 (3)
  • Return Claim MadeYes (1) · No (3)
  • Shipping
    1.0 (3)
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Deependra
DeependraPerth, WA

Terrible

published

I ordered a glass 2 months ago and haven't received tracking number or product. Call won't go through, tried to email but they're not replying. Terrible service!!! I will suggest you buy from anywhere else but this website.

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes

Delivery is and customer service is shocking

published

Ordered over a month ago with no updates on the delivery process as I was told I would in an email. I made requests to get more information about my order and was told it would be sent the next day. I have since tried to find out more about my order but they blocked my email address and aren't answering calls. Honestly shocking service, don't spend your money here.

Product Quality
1/5
Shipping
1/5
Framesbuy
Richard P.Framesbuy
Presha
PreshaSouth East Queensland, QLD
  • Verified

2 months since the order, NOT DELIVERED YET

published
Product Quality
3/5
Shipping
1/5
Framesbuy
Richard P.Framesbuy

No communication. I was constantly ignored or refused.

published

I got a annoying call telling me that I had missed the parcel and that they had called me multiple times. This wasn't true as this was the first time the number had come up in my history and I never had a voicemail from them either.

I kept asking for them to let it be dropped at my door as I can't get to the post office easily. I was always either refused or ignored. It was sent back and I was told I had to pay for it to be resent. I told them not to bother again at first. They said they would call me. They didn't. Just an email to say that they were going to deliver it again. But what did they do after multiple requests to just have a drop off? Demanded I collect it at the post office again.

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Framesbuy
Richard P.Framesbuy
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Poor quality frames and a company full of dramas!

published

I’ve bought several pairs of glasses online but this has been THE most horrible experience! First the glasses took a month to arrive! Then, when I want to return them, they refuse! The frames are of a poor finish and far far below my expectations. Don’t waste your time and money here!!!

Framesbuy
Richard P.Framesbuy
Peter
PeterPerth
  • 2 reviews

Pathetic quality and service

published

Received my glasses and have to say that the quality is pathetic. The support centre seems to be in India and they don't seem to be knowing what is going on. Would never recommend!

Framesbuy
Richard P.Framesbuy

Questions & Answers

Vlad T.
Vlad T.asked

when manufacturing glasses to the prescription, do you maintain the prescribed PD?

1 answer
Dianne
Dianne

I emailed my optometrists script to Framesbuy. My glasses were made, with photochromatic lenses as well and posted back very quickly. They are perfect. I have since had another pair made as spare.
Very happy. Highly recommended

Jack
Jackasked

Why does the reading section of my bi-focals not extend to the full width of the lense? Most annoying.

1 answer
Framesbuy
Richard P.Framesbuy

Hello Jack,
There are two types of bifocal. D shape and Flat top. By default we process Bifocal order with D shape which is mentioned in the lens features (during selection). When ordering online, you can also request for a flat top (using the notes section) and we can process your lenses accordingly.

Hope this response helps. Feel free to revert if you have any more queries.

Framesbuy support

Get an answer from our members and Framesbuy representatives

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