Reviewer Photos & Videos
Reglazed a frame for me.
The process was pretty straightforward I did have to make an extra measurement of pupil distance to bottom of frame and then submit with my recently acquired prescription. I paid for and posted to the supplied address. Soon enough I was notified my glasses were on their way and given tracking code.
So far so good. My progressive lenses feel very comfortable. They did a great job. I will use Framesbuy again for sure
Unfortunately glasses case broke after only two months use
Initially I was very pleased, the store site was easy to navigate and the buying experience went off without a hitch (although the glasses case did take a while to get to me). When I first received the product I was very pleased and loved the item, it was exactly as I had pictured it and seen in the online store. Unfortunately yesterday after only using the product for a couple of months the case has broken with the magnetic closing mechanism no longer keeping the case closed! I am going to purchase the same case in the alternative design which involves a flap and press stud closure system to see if this lasts longer.
Love these glasses
The dark blue tint for sunglasses are very very dark. The clear blue progressive lenses are amazing style suit me amazing
Just what I wanted
Found the type of glasses case I wanted. Web site was easy to navigate and purchase easy. Product arrived In good time and is good quality.
Much better option than shopping at the overpriced in-store glasses.
Just ensure you do see a good optometrist and they give you your prescription values as well as your pupillary distance (PD). For the price the products are good. I had a bit of a long wait for delivery but given COVID, its not so bad.
The reviewer stated that an incentive was offered for this review
Lovely but way too big
Lovely glasses, perfect prescription but they are waaay to big for me and I was hoping for a bit more brightness in the colour similar to the sample.
Great product at great price!
I ordered a leather case for my specs. The product is as displayed and described on the website. Outstanding quality and service from the Framesbuy team.
I ordered a glass 2 months ago and haven't received tracking number or product. Call won't go through, tried to email but they're not replying. Terrible service!!! I will suggest you buy from anywhere else but this website.
Very fast service , this is my second pair , they are so handy I have it stuck to the back of my phone case
Everything was good except...
My sun glasses were just as I hoped - they fit well, and the prescription appears to be just the same as the glasses I had made in Australia. But they were about a quarter of the price which made them even better. Ordering with a script was easy. One thing I wasn't aware of was that it would take over a month to get the glasses. I understand delays might relate to COVID19 but the website only says "Super Fast" and "Timely" delivery. Better to warn people upfront what to expect.
Great product, packaging problematic though
The hard and soft cases I purchased were beautiful and great quality and design. I did however have issue with the packaging being stuck fast requiring the use of scissors to open. In doing so, I cut through the soft case. Perhaps some hard cardboard packed around these in future would resolve this as I was very disappointed.
Great case design - matches my love of travel!
The website was easy to use and the glasses case arrived in good time. The case looks great and good quality. There was lots of choice on colours and designs
Delivery is and customer service is shocking
Ordered over a month ago with no updates on the delivery process as I was told I would in an email. I made requests to get more information about my order and was told it would be sent the next day. I have since tried to find out more about my order but they blocked my email address and aren't answering calls. Honestly shocking service, don't spend your money here.
Quality reflects price.
Arrived after a good amount of Covid-19 time. The reason is; they came from India, not locally, interstate, as I seemed to believe from the website. Quality reflects price, so though the frames looked fine in site photos, I was slightly disappointed on arrival. Still, cheap price, cheap frames. What can I expect? And they have a large range, that is why I bought.
2 months since the order, NOT DELIVERED YET
I placed my order on 6th May which still hasn’t been delivered. I have had to follow up several times to know the status of my order. While I was placing the order, there were no notification about their labs being closed. Even when the confirmation of order email was sent, nothing was mentioned about the delays.
When I followed up after about a month, that’s when I got to know that their labs are closed and there will be a delay.
When I asked for a refund, they sent the “order has been shipped” email the very next day which has no tracking n...
Questions & Answers
when manufacturing glasses to the prescription, do you maintain the prescribed PD?
I emailed my optometrists script to Framesbuy. My glasses were made, with photochromatic lenses as well and posted back very quickly. They are perfect. I have since had another pair made as spare.
Very happy. Highly recommended
Why does the reading section of my bi-focals not extend to the full width of the lense? Most annoying.
There are two types of bifocal. D shape and Flat top. By default we process Bifocal order with D shape which is mentioned in the lens features (during selection). When ordering online, you can also request for a flat top (using the notes section) and we can process your lenses accordingly.
Hope this response helps. Feel free to revert if you have any more queries.
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