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Reglazed a frame for me.
The process was pretty straightforward I did have to make an extra measurement of pupil distance to bottom of frame and then submit with my recently acquired prescription. I paid for and posted to the supplied address. Soon enough I was notified my glasses were on their way and given tracking code.
So far so good. My progressive lenses feel very comfortable. They did a great job. I will use Framesbuy again for sure
Love these glasses
The dark blue tint for sunglasses are very very dark. The clear blue progressive lenses are amazing style suit me amazing
- Verified
Just what I wanted
Found the type of glasses case I wanted. Web site was easy to navigate and purchase easy. Product arrived In good time and is good quality.
- Verified
Fine quality!
Much better option than shopping at the overpriced in-store glasses.
Just ensure you do see a good optometrist and they give you your prescription values as well as your pupillary distance (PD). For the price the products are good. I had a bit of a long wait for delivery but given COVID, its not so bad.
The reviewer stated that an incentive was offered for this review
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Great product at great price!
I ordered a leather case for my specs. The product is as displayed and described on the website. Outstanding quality and service from the Framesbuy team.
- 2 reviews
Great product, packaging problematic though
The hard and soft cases I purchased were beautiful and great quality and design. I did however have issue with the packaging being stuck fast requiring the use of scissors to open. In doing so, I cut through the soft case. Perhaps some hard cardboard packed around these in future would resolve this as I was very disappointed.
Thankyou I appreciate it. I did send an email message but to confirm, I had the dog design and my address is 3 Decora Cres Warabrook NSW 2304
Delivery is and customer service is shocking
Ordered over a month ago with no updates on the delivery process as I was told I would in an email. I made requests to get more information about my order and was told it would be sent the next day. I have since tried to find out more about my order but they blocked my email address and aren't answering calls. Honestly shocking service, don't spend your money here.
Hi Justin,
As mentioned in our last communication there were issues raised by our quality dept. and hence your order had to be reprocessed a couple of times. We understand and apologize for the delay...
- 6 reviews
- 2 likes
Quality reflects price.
Arrived after a good amount of Covid-19 time. The reason is; they came from India, not locally, interstate, as I seemed to believe from the website. Quality reflects price, so though the frames looked fine in site photos, I was slightly disappointed on arrival. Still, cheap price, cheap frames. What can I expect? And they have a large range, that is why I bought.
Hello David,
We work with several labs (as per AU quality standards) across four countries. Our local lab is in Sydney, but the frames you selected were stocked in India so we process them from there...
- Verified
2 months since the order, NOT DELIVERED YET
I placed my order on 6th May which still hasn’t been delivered. I have had to follow up several times to know the status of my order. While I was placing the order, there were no notification about their labs being closed. Even when the confirmation of order email was sent, nothing was mentioned about the delays.
When I followed up after about a month, that’s when I got to know that their labs are closed and there will be a delay.
When I asked for a refund, they sent the “order has been shipped” email the very next day which has no tracking n...
Hello Presha,
As advised before our labs were close for upto 6 weeks due to the situation. Customer service and timely delivery is the foundation of our brand. The current circumstances have been ext...
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Great PU Leather glasses case
This case is a great protective but light weight case for my reading glasses - although the size is slightly tight and requires careful insertion. Over all very happy and would be super interested in a real leather option at some stage
Would be a 5 but for slow delivery
Very good selection & very happy with the product. Great quality & design - only disappointment was delivery time / it gave every appearance of being an NZ supplier with the case in stock yet took same time as items bought via drop shipping. Get this sorted & I’d give a 5 for sure!
Really appreciate the sincere feedback. We are working on our delivery network and you will surely have a better experience in your subsequent orders.
- 2 reviews
Very nice!
Very easy to use website, much cheaper than optical stores, chose my frames, put in my prescription, received the perfect little glasses. I would love to order from here again, delivery took a little longer than expected though.
Thank you Tania for your kind words. As we have a strict quality assurance policy we experience slight delays in dispatch sometimes. We will try our best to speed it up henceforth. Have a wonderful day!
The reviewer stated that an incentive was offered for this review
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A great pair of glasses to carry with my phone
I am very happy with the glasses and use them all the time when out, especially when riding my motorcycle and I don't carry my normal glasses. Obviously, I don't wear them when riding :) However, the little nose clips are far too fragile and bend/break when putting them into the specific glass case. It matters not how careful I am, they just constantly get caught. This point alone causes me to think twice about ever getting another pair. That said, I do however like them.
Hello Don,
We appreciate you taking out time for giving us your feedback. Please email us a picture of the nose clips and we will try our best to find a solution for you. :)
Have a lovely day!...
No communication. I was constantly ignored or refused.
I got a annoying call telling me that I had missed the parcel and that they had called me multiple times. This wasn't true as this was the first time the number had come up in my history and I never had a voicemail from them either.
I kept asking for them to let it be dropped at my door as I can't get to the post office easily. I was always either refused or ignored. It was sent back and I was told I had to pay for it to be resent. I told them not to bother again at first. They said they would call me. They didn't. Just an email to say that they were going to deliver it again. But what did they do after multiple requests to just have a drop off? Demanded I collect it at the post office again.
Dear Isobel Melville,
We use Auspost's signature service for all orders. As we see the history of your tracking, Auspost tried to deliver multiple times on multiple dates with no success. As it is a ...
Questions & Answers
when manufacturing glasses to the prescription, do you maintain the prescribed PD?
I emailed my optometrists script to Framesbuy. My glasses were made, with photochromatic lenses as well and posted back very quickly. They are perfect. I have since had another pair made as spare.
Very happy. Highly recommended
Why does the reading section of my bi-focals not extend to the full width of the lense? Most annoying.
Hello Jack,
There are two types of bifocal. D shape and Flat top. By default we process Bifocal order with D shape which is mentioned in the lens features (during selection). When ordering online, yo...
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Hello Marley, sorry to hear that, and appreciate your feedback. We shall definitely consider your suggestion regarding packaging. Meanwhile, please allow me to send you a fresh new case. Can you pleas...
Read moree email us the case design and reconfirm your shipping address? support@framesbuy.com.au Kind regards Richard