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Framesbuy

Framesbuy

4.6 from 137 reviews · View Statistics
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Reviews

4.7
80 reviews
  • Product Quality
    4.0 (9)
  • Return Claim MadeYes · No (13)
  • Shipping
    2.8 (10)
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Reviewer Photos & Videos

  • Thumbnail

Good quality fast delivery

published

Good quality fast delivery however the colour of the frames turned out a lot lighter than the images on the website. Fauna - Leopard

  • Thumbnail
Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sarah
SarahHunter Region, NSW

Love these glasses

published

The dark blue tint for sunglasses are very very dark. The clear blue progressive lenses are amazing style suit me amazing

Product Quality
5/5
Shipping
2/5
Incentivised Review No
Return Claim MadeNo
  • Verified

Just what I wanted

published

Found the type of glasses case I wanted. Web site was easy to navigate and purchase easy. Product arrived In good time and is good quality.

Product Quality
4/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
Xander
XanderMetropolitan Adelaide, SA
  • Verified

Fine quality!

published

Much better option than shopping at the overpriced in-store glasses.
Just ensure you do see a good optometrist and they give you your prescription values as well as your pupillary distance (PD). For the price the products are good. I had a bit of a long wait for delivery but given COVID, its not so bad.

Product Quality
4/5
Shipping
3/5
Return Claim MadeNo
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The reviewer stated that an incentive was offered for this review

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Great product at great price!

published

I ordered a leather case for my specs. The product is as displayed and described on the website. Outstanding quality and service from the Framesbuy team.

Product Quality
5/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
Marley
Marley
  • 2 reviews

Great product, packaging problematic though

published

The hard and soft cases I purchased were beautiful and great quality and design. I did however have issue with the packaging being stuck fast requiring the use of scissors to open. In doing so, I cut through the soft case. Perhaps some hard cardboard packed around these in future would resolve this as I was very disappointed.

Incentivised Review No
Return Claim MadeNo
Framesbuy
Richard P.Framesbuy
Marley
Marley

Thankyou I appreciate it. I did send an email message but to confirm, I had the dog design and my address is 3 Decora Cres Warabrook NSW 2304

Delivery is and customer service is shocking

published

Ordered over a month ago with no updates on the delivery process as I was told I would in an email. I made requests to get more information about my order and was told it would be sent the next day. I have since tried to find out more about my order but they blocked my email address and aren't answering calls. Honestly shocking service, don't spend your money here.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Framesbuy
Richard P.Framesbuy
Presha
PreshaSouth East Queensland, QLD
  • Verified

2 months since the order, NOT DELIVERED YET

published
Product Quality
3/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Framesbuy
Richard P.Framesbuy

Great PU Leather glasses case

published

This case is a great protective but light weight case for my reading glasses - although the size is slightly tight and requires careful insertion. Over all very happy and would be super interested in a real leather option at some stage

Incentivised Review No
Return Claim MadeNo
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Would be a 5 but for slow delivery

published

Very good selection & very happy with the product. Great quality & design - only disappointment was delivery time / it gave every appearance of being an NZ supplier with the case in stock yet took same time as items bought via drop shipping. Get this sorted & I’d give a 5 for sure!

Product Quality
5/5
Shipping
2/5
Incentivised Review No
Return Claim MadeNo
Framesbuy
Richard P.Framesbuy

Really appreciate the sincere feedback. We are working on our delivery network and you will surely have a better experience in your subsequent orders.

Tania D
Tania DSouth East Queensland, QLD
  • 2 reviews

Very nice!

published

Very easy to use website, much cheaper than optical stores, chose my frames, put in my prescription, received the perfect little glasses. I would love to order from here again, delivery took a little longer than expected though.

Product Quality
4/5
Shipping
5/5
Return Claim MadeNo
Framesbuy
Richard P.Framesbuy

Thank you Tania for your kind words. As we have a strict quality assurance policy we experience slight delays in dispatch sometimes. We will try our best to speed it up henceforth. Have a wonderful day!

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The reviewer stated that an incentive was offered for this review

A great pair of glasses to carry with my phone

published

I am very happy with the glasses and use them all the time when out, especially when riding my motorcycle and I don't carry my normal glasses. Obviously, I don't wear them when riding :) However, the little nose clips are far too fragile and bend/break when putting them into the specific glass case. It matters not how careful I am, they just constantly get caught. This point alone causes me to think twice about ever getting another pair. That said, I do however like them.

Incentivised Review No
Return Claim MadeNo
Framesbuy
Richard P.Framesbuy
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No communication. I was constantly ignored or refused.

published

I got a annoying call telling me that I had missed the parcel and that they had called me multiple times. This wasn't true as this was the first time the number had come up in my history and I never had a voicemail from them either.

I kept asking for them to let it be dropped at my door as I can't get to the post office easily. I was always either refused or ignored. It was sent back and I was told I had to pay for it to be resent. I told them not to bother again at first. They said they would call me. They didn't. Just an email to say that they were going to deliver it again. But what did they do after multiple requests to just have a drop off? Demanded I collect it at the post office again.

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Framesbuy
Richard P.Framesbuy

Questions & Answers

Vlad T.
Vlad T.asked

when manufacturing glasses to the prescription, do you maintain the prescribed PD?

1 answer
Dianne
Dianne

I emailed my optometrists script to Framesbuy. My glasses were made, with photochromatic lenses as well and posted back very quickly. They are perfect. I have since had another pair made as spare.
Very happy. Highly recommended

Jack
Jackasked

Why does the reading section of my bi-focals not extend to the full width of the lense? Most annoying.

1 answer
Framesbuy
Richard P.Framesbuy

Hello Jack,
There are two types of bifocal. D shape and Flat top. By default we process Bifocal order with D shape which is mentioned in the lens features (during selection). When ordering online, you can also request for a flat top (using the notes section) and we can process your lenses accordingly.

Hope this response helps. Feel free to revert if you have any more queries.

Framesbuy support

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