If it leaks you haven’t put the lid on correctly
I love my Frank Green cup with a chip so I don’t have to carry money out when I get my coffee .
Lots of criticism from people about leaking - you have to watch the tutorial and make sure the lid is fitted correctly. Needs washing regularly but who doesn’t !
Purchased in May 2018.
Dumb design & leaks
The pop lid design never works first go. The complex system of the pop lid collects coffee and milk and goes rancid, even with washing. After taking the lid apart to try and clean the disgusting lid, it won’t go back together.
Don’t wait your money.
Purchased in April 2019.
Impossible to clean
Not a bad cup but so many pieces it’s really hard to put back together after cleaning - and is virtually impossible to clean properly especially when drinking almond milk based drinks. I see these tiny fiddly pieces going missing very soon too.
Purchased in April 2019 for $40.00.
- Verified purchase
Innovative yet practical cup
At the outset I should admit to having been a loyal KeepCup supporter for a number of years but the Frank Green Smart Cup (Next Generation) is superior in several ways.
1. Easy to maintain - just remove and wash the lid daily, along with washing the cup interior with mild soap. The cup and lid dry very quickly ready for the next use.
2. Over time the plastic does not taint the taste of coffee especially as the cup interior is smooth in texture.
3. Having read other reviews which complain of leaky lids when the cup is inverted - just don't use ...
poor company on all levels
1. mug arrived leaking
2. build quality with jagged edges and uneven lines doesn't warrant the $40 + shipping pricetag
3. was quoted 7-10 working days, it arrived in 14
4. the rubbery exterior scuffs and scrapes at a worrying rate. expect your mug to look old enough to replace within a month
5. rudest, most dismissive customer support who do not want to help at all with my concerns
6. there is a noticeable plastic taste if i brew my coffee straight into the mug. i have to allow my shot to cool before pouring it into the mug, lest i want an unappealing taste of chemicals with my coffee.
such a shame as the design has potential
Love Love Love IT
Loving my smart cup! I got it for myself for Christmas and it has been great ever since.
It doesn't leak and I can use it anywhere, as it is the Visa pay wave.
(not sure why the "bottle" reviews are in with the cup reviews).
I loved mine so much, I bought them for friends and family for Christmas.
Bottle Leaks With Poor Customer Service
The bottle leaks. It leaks frequently and this company will not do anything to fix the problem. It seems that I am not the only one who is experiencing these leaks going by the negative reviews I have seen on Facebook, YouTube and plenty on this site - ProductReview.com.au. One only has to look at the number of complaints pertaining to leaks on this forum alone to realise that frank green has done nothing and likely will do nothing to resolve these issues (ongoing history of *leaks* for at least 3-4 years). One would think though frank green wo...uld do the honourable thing and resolve these problems... but that's where we find that the problems go further than just a poor product with a design/manufacturing flaw... the problems also stem from the staff/company itself. In an area as competitive as the water bottle market, you'd think frank green would be more proactive/reasonable/courteous in addressing such problems... as there are far better products with far better product guarantee and customer support. Is it any wonder that you now find less frank green products sold by third party online & retail stores -> just too many problems with frank green product & staff to make it worth their while.
- Verified purchase
Quality does not match price point
My girlfriend and I purchased 2x next gen cups as gifts. Both arrived promptly however one had a manufacturing blemish. They replaced it however the replacement showed the same blemish.
My girlfriend has subsequently purchased one for herself and it also has issues. the lid and base are the same colour however different shades, there are marks I assume also from manufacturing, the lid edge is poorly finished and rough, when screwed down is also slightly askew.
They are a nice idea with the built in payment however for a premium price the quality is lacking. You would expect issues like this at half the price or less.
The Bottles LEAK - Terrible Product & Service
If I could give zero stars I would. It is blatantly obvious that frank green has no interest at all in resolving LEAK problems with their bottles. They fail to take responsibility that the frank green drink bottles have an issue with leaks & do the right thing by offering an appropriate resolution. They can't understand how frustrating it is to have the contents of your bag all wet (yet again, after numerous times) because an expensive water bottle can't carry out what should be a basic function it was supposedly designed for - that being - to ...retain water/fluids! Such leaks started occurring on the second day of use. The problem was evidently present from the start & hence the problem present before I even received the product. I then had to put up with subsequent lame explanations, poor comprehension & subsequent inadequate resolution advice. Which I now see as an attempt to shirk responsibility... & not accept that the frank green company has a faulty product & have the common decency to adequately rectify the problem. One only has to go to their Facebook page to see the *numerous* *negative (1 star) reviews* about such leaks & frank green's poor conduct in resolving such issues. There are also similar negative reviews pertaining to LEAKS found on various YouTube videos... & then there is this site (productreview.com.au). ***In short - don't buy this useless bottle... unless you're happy with mess & inconvenience!
Like the colors and design but does not keep coffee hot
I bought it because of the design and color and also to feel good about using reusable cups. I just wish it keeps the beverage hot for longer. I understand there is a stainless steel version but it was not available for sale when I bought my cup.
- Verified purchase
I nearly bought a bunch of them for Christmas gifts but so glad I didn’t. Don’t bother getting one, it’s so poorly design and their app is hopeless. Customer service is on another planet. good luck if you accident disconnect your PayWave too, you’ll never be able to use it again. Junk basically.
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