Very slow and unresponsive
Horrible experience with Frank, I have been waiting for a claim to be finalised for 4 months. Each time I call I have to explain the situation and sit on the phone for ages and I don’t get any assistance or any initiative to try and finalise the claim. Really poor service.
- Verified customer
Awful customer service. Misleading claims. Member portal does not work
I have decided to purchase prescription glasses from an online retailer. But before doing so I have contacted Frank support to confirm that my extras insurance would cover purchase from this particular seller (provided a name and a link to their website), so after they have confirmed that I will receive the same benefits, I went ahead and bought it. However, a few days later when I try to claim it, I get told that they do not cover prescription lenses purchased from this retailer. The same retailer they told me I would get the same insurance co...verage at! Absolutely disgusting On top of that, they don't display member limits clearly (we have a couple's insurance). When it says under my name that I have a certain amount left from my annual limit it might be my husband's and not mine. Overall, they are doing a great job to make health insurance as confusing as possible.
No more frank health insurance it's cheap but they don't return your hospital expenses.
I bought visitor family health insurance 2years ago. This month first time I lodge a claim which is $500 return but they start playing games and sad bring multiple docs from hospital. I ask hospital they sad we never ever giving these forms to patients even we don't have. I have all invoices which is i already provide to insurance company but they won't help me. Before I was with allianz they bit expensive but good when ever I lodge claim they made more easier for us and return. No more Good by Frank
The reviewer stated that an incentive was offered for this review
Questions & Answers
Ho my name is Giuseppe Capone member number 321684.
With my working visa coverage I can get reimbursement for medicines like high blood pressure or specialist visit?
We have been with Frank for 3 years and they have been very professional when ever I need to find out anything to do with our policy and claims would recommend them to anyone. The only thing I don't know is if our policy is from January to December or does it restart from financial year.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.