Best Ever Health Insurance
I have been with Frank Health Insurance for quite a number of years now and can’t speak highly enough of their great customer service and swift processing of Extras claims. Very happy I switched to them!!
Great call Centre with very little wait time. All staff members very knowledgeable and polite
Claims are paid with no fuss. Call Centre staff amazing,
Cover is expensive, however in line with other health insurance company’s
Been with Frank 2 years from GMHBA 8 years
I joined Frank in August 2020. I took out extras cover for the first time in years, and both extras and hospital cover cost the same as my hospital only cover with HCF. Win!
Since August I have been seeing a number of applied health professionals including dentists, osteopaths, physiotherapists, acupuncturists and others. The osteopath said it was the highest rebate she had seen on a bill – as promised by Frank, 80% of the visitation price.
My only gripe is that I had a huge amount of periodontal work done on one day, and Frank capped that pay...
Frank is a legend
Frank has been very supportive and transparent through a tough 12 months. My policy is simple to understand and staff were readily available to check items and provide advice on potential out of pocket costs etc thank you Frank!!
A simple call made it worthwhile.
My policy is great value. I could actually claim more than what l thought. Having Basic cover l was only looking at the hospital stay.
Lodged the claim over the phone and everything was simple. Was offered a call back if l ran into any issues.
7 years after thinking was l really someone that needed cover.
I have given Franks a run for my money, when I make a query or complain they have always been professional & responsive, and attended to my claims quickly, also my I had a issue with my LTH Cover, I found where the error was it was from previous fund and Frank refunded my monies straight away. thank you
Affordable and decent coverage
I am the person who always shops around for a good deal. And Frank is one of the most affordable, with a respectable coverage. Frank is also part of GMHBA, which is not-for-profit company. I have been with Frank for years, and every year I will try to find a better deal elsewhere, but nothing beats Frank.
This is the year I finally have to leave Frank for another provider.
I have Hospital and Extras cover, but I have never made a Hospital claim until now. Frank does not participate in the Access Gap Cover scheme. I found out about this schem...e which means that specialist and private hospitals who participates in this scheme will have a fixed/known gap which is usually capped at $500 per specialist. Their parent GMHBA participates in this scheme, but Frank doesn't. Most of my claims are for Extras and benefits can be accessed via HICAPS on the spot when I receive treatment. If I forget my card, I can quickly lodge a claim on their website - it's also quick to approve and pays you the benefit fast too! The Extras allowance for Frank is very generous compared to many health funds for the services that I use. So I recommend comparing it with the services you’re using as it may defer from mine. As a member, you need to comfortable interacting with them via the computer - they are quick to respond to your queries. If you need to see someone in a retail space, this is not for you. But if you're tech-savvy enough, you save heaps! They have an internal mail system through the web portal or Live Chat, which are always helpful. If you prefer to speak to someone over the phone, they’re also available.
I am extremely satisfied with Frank Insurance.
My policy is good value.
Bountify were a great company that recommended Frank Ins. and helped me set it up.
Claims usually happen immediately. Adjustments are made by the service provider.
I joined Frank 30-6-2015 (five years)
Good Coverage, Easy to deal with
Good value for the hospital & essential extras bundle. Have been with them for a few years, and even got money back. No issues with hospital day surgery claims. I would like to see a choice for the excess instead of the $750 only being offered and 50% for Day Surgery.
Frank are neat
Extras are great value. 50/80% pay-back at the counter makes appointments with allied health providers so affordable! Haven't had to use hospital so can't comment about that. Online systems are a little buggy/confusing (and if you ever have to call be prepared for a long wait), but the team are pleasant and helpful.
Great coverage, competitive price
I was introduced to Frank through iSelect. I had actually chosen them myself firstly but iSelect confirmed my choice. I have only been with Frank for a few years but have had to have made several claims during that time. The claim process has been really easy and I have even unexpectedly received money back at the end of the year. The only negative thing I would say is that they are only contactable Monday to Friday during business hours.
Frank health is a great value and customer service
I’ve been with Frank for over 2 years now. Easy to set up with very helpful friendly staff and easy to do claims online and only a few days to process.
Fair and Fair dinkum
always been there to assist with claims , and offer help with questions , have so far been excellent with paying out claims and made me feel less vulnerable , or worried about being taken care of , when sick and in an already stressful situation. It is nice to know Frank is watching my back .
Best ive come across
Policy very good value. Took no time at all to set up. Claims always settled quickly. Been with FRANK about 4 years. Very helpful and polite staff . Calls answered quickly
Frank is the best health insurer
I have been very ill this year with cancer and Frank has been so supportive. The staff are incredibly helpful and compassionate. Thank you for your support over this last year.
Questions & Answers
Does frank health insurance cover life health cover in all states ? I live in SA.
I guess as health is Federal, but check with Frank please
Ho my name is Giuseppe Capone member number 321684.
With my working visa coverage I can get reimbursement for medicines like high blood pressure or specialist visit?
We have been with Frank for 3 years and they have been very professional when ever I need to find out anything to do with our policy and claims would recommend them to anyone. The only thing I don't know is if our policy is from January to December or does it restart from financial year.
Hi....well i guess you are lucky. I had a terrible time with them
Get an answer from our members and Frank Health Insurance representatives
Other Health Insurance
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.