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Frank Health Insurance

Frank Health Insurance (page 3 of 26)

4.2 from 507 reviews · View Statistics


  • Value for Money
    3.9 (64)
  • Transparency
    3.9 (48)
  • Customer Service
    4.2 (62)
  • Claim Resolution Time
    • <1 week (30)
    • 1-2 weeks (3)
    • 1-2 months (3)
    • 3+ months (1)
  • Claim ApprovedYes (34) · No (3)

MadeleineSydney Surrounds, NSW

  • 2 reviews

Always happy to help, no excuses to pay!


Great value, great service! Been with them 2.5 years and all claims were paid without any hassles! Can highly recommend Frank. Even had a shortfall paid back to us without submitting the claim!


BernieMetropolitan Adelaide, SA

Great Health Insurance company


This health insurance company is great. Customer service is friendly and efficient. They have good value for money policies and payouts when claiming are high. They pay the same no matter where you go.

This is a must have insurance


Is great value have been with frank for around 2 years, I have had many offers from other health co but I find frank health insurance to be the best by far.

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Dal Marshall

Dal MarshallNorth Western Region, NSW

  • 3 reviews

So far so good, and expect this to continue


Policy is great value, only offering the things I need not offering me things that are of absolutely no use to me as is offered by my current health fund

October 28th 2019 Update: Good product, nicely priced

Havent had to use the insurance yet, and hope it will be some time before I ever need it ..... but so far the experience has been positive and expect this to continue into the future.

Excellent private health insurance, great customer service


Great value for the policy, I have been on their extras for a couple of years now. It was easy to set up. Customer service is excellent, especially with their live chat. you can pretty much ask anything, and their staff is all very helpful and friendly (most of the time). Especially this person Shareena, she is very friendly and help me deal with what I needed.

you can lodge a claim online, and usually you'll receive it within a week.

I've been with them for 3 years now.

Ron of Rye.

Ron of Rye.Greater Melbourne (Outer), VIC

Excellent fund to deal with. Very happy.


I don't think any funds are good value but Frank softens the impact with open and friendly service. All our claims have been settled in an acceptable time.
As best I can recall I have been with Frank for approximately 6-8 years.

Awais Mahmood

Awais MahmoodSydney, NSW

  • 2 reviews
  • 1 like

No more frank health insurance it's cheap but they don't return your hospital expenses.


I bought visitor family health insurance 2years ago. This month first time I lodge a claim which is $500 return but they start playing games and sad bring multiple docs from hospital. I ask hospital they sad we never ever giving these forms to patients even we don't have. I have all invoices which is i already provide to insurance company but they won't help me. Before I was with allianz they bit expensive but good when ever I lodge claim they made more easier for us and return. No more Good by Frank

Clarissa Crombie

Clarissa CrombieHunter Region, NSW

  • Verified customer

Best choice we made was switching to Frank


Yes most certainly good value compared to other funds.
I had never heard of Frank before so was hesitant but had no problems at all.
We were with HCF for many years and it just kept going up in price.

Review collected in partnership with Frank Health Insurance

Matt H

Matt HSouthwest, VIC

  • 10 reviews

Decent enough insurance, but needs improvement

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Alan D

Alan DSouthwest, VIC

  • Verified customer

My Life Savers


Having needed to go through quadruple bypass surgery almost 3years ago the fact that Frank covered every single cent of the over $27,000 was an absolute godsend thank you Frank

Review collected in partnership with Frank Health Insurance

  • Verified customer

Great service do far and no issues.


Policy is good, no issues so far. But only issue is we hardly use anything and pay so much every month and get nothing in return. Hope they will decrease premiums

Review collected in partnership with Frank Health Insurance


AngelaSydney, NSW

  • 4 reviews

Great service and value for money


I recently called Frank health insurance for a quote for my sons health insurance. The staff member was excellent. He took the time to get know my sons needs and the reasoning behind my choices steering me in the right direction. The price was good for the cover and waiting times are a little shorter than some companies on the market. Because of this I had 3 of my adult children sign up with them recently.
Value for money and kind service.


member_id_413615Banks 2906, ACT

  • 2 reviews

Decent offering - screwed up billing causing headaches


ATagSydney, NSW

Happy with Frank!


Very good customer service! They go beyond to help you. I was having a dilema on my cover but they offered a solution and helped me and they covered the cost of my procedure. Happy Im with Frank!

1 comment
Frank Health Insurance
Brett N.Frank Health Insurance

Thanks for sharing your feedback ATag! Always glad we can solve a problem.

The worst and lowest pay out for coverage


I was with frank insurance for a number of years. Paid huge amount each month and got bugger all when it was time to claim from my surgery. Was told by the medical staff / receptionist that FRANK is the lowest paying health insurance.
The staff do not properly tell you the complete cost and because they left out a few certain words like ' combined total" I was in for a rude shock when I had to pay more money than thought.
Be aware

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LakiSydney, NSW

The worst health insurance ever


The worst cover I ever had. Please be aware that what you actually covered. 485 visa holders they covered pregnancy as the details but actually cover only delivery charges. This is the worst health insurance I ever had and bad customer service as well.


RahimPerth, WA

  • 2 reviews

Thinking to Switch


LeroyGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • Verified customer

Losing it's edge


With recent changes, Frank doesn't have seemed to kept up value for money-wise. I hope to be changing insurance soon but just doing my final checks. (NB: Looking like AHM or health.com.au)

Review collected in partnership with Frank Health Insurance


HanckoHunter Region, NSW

  • 2 reviews

Good cover


I have already been in hospital this year and paid $500 excess and now been told that I have to pay another $250 excess in July when I go in again because of the excess now being $750. I was told previously that I was covered for the year and wouldn’t have to pay again when I asked so I stayed with Frank who I have been happy with but $750 excess for an overnight or day surgery is just too much.


DeanMHGreater Melbourne (Outer), VIC

Great extras coverage


Recently joined at end of 2018, when I go to places and my partner also goes, the receptionist always looks at my card funny with a "who's Frank" and then when they see how minimal my gap payment is,
Really easy claims process and never had an issue.
Cheers, Frank!

1 comment
Frank Health Insurance
Frank Health Insurance FFrank Health Insurance

Hi Dean, thank you for taking the time to leave a review. It is great to hear that you are happy with your Frank cover. If you ever require assistance please don't hesitate to contact us.
Kindest Regards,
Team Frank

Page 3 of 26
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Questions & Answers



Does frank health insurance cover life health cover in all states ? I live in SA.

1 answer

I guess as health is Federal, but check with Frank please



Ho my name is Giuseppe Capone member number 321684.
With my working visa coverage I can get reimbursement for medicines like high blood pressure or specialist visit?

No answers
Christine W

Christine Wasked

We have been with Frank for 3 years and they have been very professional when ever I need to find out anything to do with our policy and claims would recommend them to anyone. The only thing I don't know is if our policy is from January to December or does it restart from financial year.

1 answer

Hi....well i guess you are lucky. I had a terrible time with them

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