1 photo
Frank Health Insurance

Frank Health Insurance (page 3 of 22)

4.2 from 527 reviews · View Statistics
Listing monitored by Frank Health Insurance

Reviews

  • Value for Money
    4.0 (82)
  • Transparency
    3.9 (67)
  • Customer Service
    4.3 (81)
  • Claim Resolution Time
    • <1 week (34)
    • 1-2 weeks (5)
    • 1-2 months (3)
    • 3+ months (2)
  • Claim ApprovedYes (39) · No (5)
Previous
Next
Peita
PeitaSouth East Queensland, QLD
  • 2 reviews

Frank health is a great value and customer service

published

I’ve been with Frank for over 2 years now. Easy to set up with very helpful friendly staff and easy to do claims online and only a few days to process.

amkerker
amkerkerWimmera, VIC
  • 3 reviews

Cancelled my hospital insurance with another insurer

published

When taking out ancillary cover only, they completed a cancellation form for both hospital and ancillary cover. It took me 2 hours to fix it up with them and my hospital insurer which was clearly an admin error of GMHBA. I am glad I ended up cancelling extras cover with Frank because, I find out anyway that they would hate to have to take on covering our family for extras as we would claim orthodontics. Not sure that is how health insurance works but anyhow, good to know Frank and indirectly GMHBA will not go broke now from not covering our orthodontic item numbers that we will claim.

pdekroon13
pdekroon13Darling Downs, QLD
  • 2 reviews

Fair and Fair dinkum

published

always been there to assist with claims , and offer help with questions , have so far been excellent with paying out claims and made me feel less vulnerable , or worried about being taken care of , when sick and in an already stressful situation. It is nice to know Frank is watching my back .

Health Insurance

Find out how Frank Health Insurance compares to other Health Insurance

Know better, choose better.

Compare all
topion
topionSydney, NSW
  • 14 reviews

Love that Premiums remained reasonable

published

Policy was easy to set up and love that premiums did not escalate rapidly. This is my 3rd year with Frank Insurance after previously changing health insurance yearly due to dramatic rise in premiums

Bonnie
BonnieIllawarra, NSW

Best ive come across

published

Policy very good value. Took no time at all to set up. Claims always settled quickly. Been with FRANK about 4 years. Very helpful and polite staff . Calls answered quickly

Related Articles

Previous

Best Super Funds in 2020!

A good super fund can make a substanial difference to the amount you retire with. From retail super funds to self managed super funds, view reviewer ratings for the best super funds of 2020!

Wendy Z.
Wendy Z.7 Nov 2019
best-super-funds-in-2020

Best Credit Cards in 2020!

Whether it's the sign up bonus, rates and fees, or reliable customer service that you look for in a credit card, a credit card is often used everyday, so it's important you choose one that meets your needs and that you're happy with. These are the best credit cards this year, as decided by ProductReview.com.au reviewers.

Wendy Z.
Wendy Z.19 Nov 2019
best-credit-cards-in-2020

Australian Government Rebates & Incentives for Private Health Insurance

There are a number of government rebates, discounts, and additional charges that could apply to you when taking out private health insurance. We've outlined the main ones here so you don't have to dig through all the research yourself.

Nathan S.
Nathan S.7 Feb 2020
australian-government-rebates-incentives-for-private-health-insurance
Next
Anna
AnnaSydney, NSW
  • 11 reviews
  • 6 likes
  • Verified

Awful customer service. Misleading claims. Member portal does not work

published
  • Verified

Frank is the best health insurer

published

I have been very ill this year with cancer and Frank has been so supportive. The staff are incredibly helpful and compassionate. Thank you for your support over this last year.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Frank Health Insurance

Debbie Hall
Debbie HallSydney, NSW
  • Verified

The best health cover i found

published

I have found Frank Health Insurance to be a life saver! I've had quite a lot of dental work and it's really taken the financial pressure off! I have also been able to visit my podiatrist and chiro last minute without it breaking the bank.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Frank Health Insurance

Michael H.
Michael H.Greater Melbourne (Outer), VIC
  • 2 reviews
  • Verified

The Perfect Cover.

published

My policy was easy to set up and covered everything i required. Have lodged a few claims in the last year and there has been no problems claiming, have been with Frank for 3 years. I am more than satisfied with the service and cover i get with my policy.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Frank Health Insurance

Health Insurance

Find out how Frank Health Insurance compares to other Health Insurance

Know better, choose better.

Compare all
Jula
JulaHunter Region, NSW
  • 2 reviews
  • Verified

Genuine Health Insurance

published
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Frank Health Insurance

M McKillop
M McKillopSydney, NSW
  • Verified

The best health fund I have been a member of yet.

published

Consistently exceeds expectations with the rebates I get on allied health. Have not yet used it with in patient services. Slightly disappointed when I realised there is no naturopathy cover.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Frank Health Insurance

helen.garske
helen.garskeNorthern Region, NSW
  • 2 reviews
  • 3 likes

Well worth the money

published

I did not realise I was entitled to a payment for medication upon leaving hospital. I am very satisfied with the service and the over the phone assistance given to me

Denise
DeniseGreater Melbourne (Inner), VIC
  • 2 reviews

Fills all my needs

published

My policy was set up with CS and I feel I get value for money. I have been with Frank nearly 3 years and couldn’t be happier. I have lodged claims without any problems.

Frank Minimum Working Visa (Overseas Visitor Health Cover) Does NOT exempt from Medicare Levy Surcharge

published
Madeleine
MadeleineSydney Surrounds, NSW
  • 2 reviews

Always happy to help, no excuses to pay!

published

Great value, great service! Been with them 2.5 years and all claims were paid without any hassles! Can highly recommend Frank. Even had a shortfall paid back to us without submitting the claim!

Health Insurance

Find out how Frank Health Insurance compares to other Health Insurance

Know better, choose better.

Compare all
Bernie
BernieMetropolitan Adelaide, SA

Great Health Insurance company

published

This health insurance company is great. Customer service is friendly and efficient. They have good value for money policies and payouts when claiming are high. They pay the same no matter where you go.

This is a must have insurance

published

Is great value have been with frank for around 2 years, I have had many offers from other health co but I find frank health insurance to be the best by far.

Dal Marshall
Dal MarshallNorth Western Region, NSW
  • 3 reviews

So far so good, and expect this to continue

published

Policy is great value, only offering the things I need not offering me things that are of absolutely no use to me as is offered by my current health fund

October 28th 2019 Update: Good product, nicely priced

Havent had to use the insurance yet, and hope it will be some time before I ever need it ..... but so far the experience has been positive and expect this to continue into the future.

Excellent private health insurance, great customer service

published

Great value for the policy, I have been on their extras for a couple of years now. It was easy to set up. Customer service is excellent, especially with their live chat. you can pretty much ask anything, and their staff is all very helpful and friendly (most of the time). Especially this person Shareena, she is very friendly and help me deal with what I needed.

you can lodge a claim online, and usually you'll receive it within a week.

I've been with them for 3 years now.

Ron of Rye.
Ron of Rye.Greater Melbourne (Outer), VIC

Excellent fund to deal with. Very happy.

published

I don't think any funds are good value but Frank softens the impact with open and friendly service. All our claims have been settled in an acceptable time.
As best I can recall I have been with Frank for approximately 6-8 years.

Awais Mahmood
Awais MahmoodSydney, NSW
  • 2 reviews
  • 1 like

No more frank health insurance it's cheap but they don't return your hospital expenses.

published

I bought visitor family health insurance 2years ago. This month first time I lodge a claim which is $500 return but they start playing games and sad bring multiple docs from hospital. I ask hospital they sad we never ever giving these forms to patients even we don't have. I have all invoices which is i already provide to insurance company but they won't help me. Before I was with allianz they bit expensive but good when ever I lodge claim they made more easier for us and return. No more Good by Frank

Clarissa Crombie
Clarissa CrombieHunter Region, NSW
  • Verified

Best choice we made was switching to Frank

published

Yes most certainly good value compared to other funds.
I had never heard of Frank before so was hesitant but had no problems at all.
We were with HCF for many years and it just kept going up in price.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Frank Health Insurance

Alan D
Alan DSouthwest, VIC
  • Verified

My Life Savers

published

Having needed to go through quadruple bypass surgery almost 3years ago the fact that Frank covered every single cent of the over $27,000 was an absolute godsend thank you Frank

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Frank Health Insurance

  • Verified

Great service do far and no issues.

published

Policy is good, no issues so far. But only issue is we hardly use anything and pay so much every month and get nothing in return. Hope they will decrease premiums

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Frank Health Insurance

Angela
AngelaSydney, NSW
  • 4 reviews

Great service and value for money

published

I recently called Frank health insurance for a quote for my sons health insurance. The staff member was excellent. He took the time to get know my sons needs and the reasoning behind my choices steering me in the right direction. The price was good for the cover and waiting times are a little shorter than some companies on the market. Because of this I had 3 of my adult children sign up with them recently.
Value for money and kind service.

Page 3 of 22

Questions & Answers

Kerry
Kerryasked

Im 38 single wanting hospital cover for weight loss surgery. Can you suggest level needed & costs Thanks

1 answer
Bob
Bob

Just give Frank a call they are really helpfull

ZPY1921
ZPY1921asked

Does frank health insurance cover life health cover in all states ? I live in SA.

1 answer
Frederik
Frederik

I guess as health is Federal, but check with Frank please

Joe
Joeasked

Ho my name is Giuseppe Capone member number 321684.
With my working visa coverage I can get reimbursement for medicines like high blood pressure or specialist visit?

No answers
See all Frank Health Insurance questions

Get an answer from our members and Frank Health Insurance representatives

Details

CategoryHealth Insurance
Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.