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Frank Health Insurance

Frank Health Insurance (page 3 of 25)

4.2 from 500 reviews

Health Insurance Buying Guide

Our buying guide will explain which type of health insurance would suit you most, how much you can expect to pay for one, and which features are worth looking out for.

Reviews

4.2

500 reviews
5
(336)
4
(69)
3
(25)
2
(14)
1
(56)
  • Value for Money
    3.9 (56)
  • Transparency
    3.9 (40)
  • Customer Service
    4.3 (54)
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Alan D

Alan DSouthwest, VIC

  • Verified customer

My Life Savers

published

Having needed to go through quadruple bypass surgery almost 3years ago the fact that Frank covered every single cent of the over $27,000 was an absolute godsend thank you Frank

Review collected in partnership with Frank Health Insurance

  • Verified customer

Great service do far and no issues.

published

Policy is good, no issues so far. But only issue is we hardly use anything and pay so much every month and get nothing in return. Hope they will decrease premiums

Review collected in partnership with Frank Health Insurance

Angela

AngelaSydney, NSW

  • 4 reviews

Great service and value for money

published

I recently called Frank health insurance for a quote for my sons health insurance. The staff member was excellent. He took the time to get know my sons needs and the reasoning behind my choices steering me in the right direction. The price was good for the cover and waiting times are a little shorter than some companies on the market. Because of this I had 3 of my adult children sign up with them recently.
Value for money and kind service.

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member_id_413615

member_id_413615Banks 2906, ACT

  • 2 reviews

Decent offering - screwed up billing causing headaches

published
ATag

ATagSydney, NSW

Happy with Frank!

published

Very good customer service! They go beyond to help you. I was having a dilema on my cover but they offered a solution and helped me and they covered the cost of my procedure. Happy Im with Frank!

1 comment
Frank Health Insurance
Brett N.Frank Health Insurance

Thanks for sharing your feedback ATag! Always glad we can solve a problem.

The worst and lowest pay out for coverage

published

I was with frank insurance for a number of years. Paid huge amount each month and got bugger all when it was time to claim from my surgery. Was told by the medical staff / receptionist that FRANK is the lowest paying health insurance.
The staff do not properly tell you the complete cost and because they left out a few certain words like ' combined total" I was in for a rude shock when I had to pay more money than thought.
Be aware

Laki

LakiSydney, NSW

The worst health insurance ever

published

The worst cover I ever had. Please be aware that what you actually covered. 485 visa holders they covered pregnancy as the details but actually cover only delivery charges. This is the worst health insurance I ever had and bad customer service as well.

Rahim

RahimPerth, WA

Thinking to Switch

published
Leroy

LeroyGreater Melbourne (Metropolitan), VIC

  • Verified customer

Losing it's edge

published

With recent changes, Frank doesn't have seemed to kept up value for money-wise. I hope to be changing insurance soon but just doing my final checks. (NB: Looking like AHM or health.com.au)

Review collected in partnership with Frank Health Insurance

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Hancko

HanckoHunter Region, NSW

  • 2 reviews

Good cover

published

I have already been in hospital this year and paid $500 excess and now been told that I have to pay another $250 excess in July when I go in again because of the excess now being $750. I was told previously that I was covered for the year and wouldn’t have to pay again when I asked so I stayed with Frank who I have been happy with but $750 excess for an overnight or day surgery is just too much.

DeanMH

DeanMHGreater Melbourne (Outer), VIC

Great extras coverage

published

Recently joined at end of 2018, when I go to places and my partner also goes, the receptionist always looks at my card funny with a "who's Frank" and then when they see how minimal my gap payment is,
Really easy claims process and never had an issue.
Cheers, Frank!

1 comment
Frank Health Insurance
Frank Health Insurance FFrank Health Insurance

Hi Dean, thank you for taking the time to leave a review. It is great to hear that you are happy with your Frank cover. If you ever require assistance please don't hesitate to contact us.
Kindest Regards,
Melanie
Team Frank

Kerry Edwards

Kerry EdwardsHunter Region, NSW

  • 3 reviews
  • 2 likes
  • Verified customer

this is better than other health funds

published

my policy Frank more extras good value serving my wait periods no claims yet 1 week happy with what I've got might shop around and get basic hospital just in case

1 comment
Frank Health Insurance
Frank Health Insurance FFrank Health Insurance

Review collected in partnership with Frank Health Insurance

David Flint

David FlintSydney, NSW

  • 2 reviews
  • Verified customer

great policy, great company, excellent staff.

published

great policy, great company, excellent staff. Claims were so transparent, and coverage is and was excellent.
My son recommended Frank after us being with NIB for over 390 years , wish I had changed 29 years ago!

1 comment
Frank Health Insurance
Frank Health Insurance FFrank Health Insurance

Review collected in partnership with Frank Health Insurance

  • Verified customer

More about extras

published

I thought the policy was good value when i changed to it 2 years ago from another similar cover. And compared to a lot of others it is better value.
I am happy with the higher 60 % rebate. Never a problem to claim. But I don't like the fact that for eg. naturopathic & homeopathic is no longer inc. in any health insurance. + the other dozen or more modalities wiped from health insurance.
I like the fact that I can suspend my insurance if i'm out of the country for longer than a month.

1 comment
Frank Health Insurance
Frank Health Insurance FFrank Health Insurance

Review collected in partnership with Frank Health Insurance

twodrawer

twodrawer

  • 2 reviews

Hope we are with you to stay

published

Joined March 2018 It would have been easy to join except for our previous Health Fund messed the transition up, and as we paid yearly and by direct Debit they still took out our premium for the year, which then took a month to get the money back. The Policy we now have covers us for or needs.

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Kevin

KevinGreater Melbourne (Outer), VIC

  • 21 reviews
  • 26 likes

Higher Premiums & Reduced Services.

published
2 comments
Frank Health Insurance
Frank Health Insurance FFrank Health Insurance
Kevin
Kevin

We thankfully have moved Health funds with better coverage at cheaper rate.

Terry Stewart

Terry StewartNorth Queensland, QLD

  • Verified customer

Excellent cover, budget price

published

Top level service and cover for very reasonable prices. Why wouldn’t everyone have at least extras cover at this price. Every time I go to a service provider and they swipe my card they say, Frank i’ve never heard of that. But when they see the level of reimbursement and the minimal gap to pay, they are always shocked. That in itself talks up how good this insurance is.

Review collected in partnership with Frank Health Insurance

Madeleine E

Madeleine EAU

  • 2 reviews

Easy to understand health insurance, competitively priced.

published

Easy to set up, everything is online, written in plain English that is easy to understand and website is simple to use. Good insurance, competitively priced. Customer service is good too. Highly recommend.

Randall Short

Randall ShortSydney Surrounds, NSW

  • Verified customer

Exceeded my expectations for a private health membership

published

- Yes, Yes
- lodged claims and resolution always rapid. Entitlements directly credited - No fuss.
- my 3rd or 4th year. I've tried all the 'Commercial' ones previously. That's all they are - Commercials!

Review collected in partnership with Frank Health Insurance

  • Verified customer

I recommend Frank

published

recommed Frank to many people. We have been a member of Frank for many years and I love it's no fuss/authentic policies and procedures. The customer service is outstandingly prompt, efficient and seamless.

Review collected in partnership with Frank Health Insurance

Page 3 of 25
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Questions & Answers

Christine W

Christine Wasked

We have been with Frank for 3 years and they have been very professional when ever I need to find out anything to do with our policy and claims would recommend them to anyone. The only thing I don't know is if our policy is from January to December or does it restart from financial year.

1 answer
k.pringle
k.pringle

Hi....well i guess you are lucky. I had a terrible time with them

lisasmith

lisasmithasked

Is everyone’s excess going up by 50% on the 1st April 2019? Or just ours? Friends with different providers are not experiencing an increase.

2 answers
Kerry Edwards
Kerry Edwards

yes from the first of April

Frank Health Insurance
Frank Health Insurance FFrank Health Insurance

Hi Lisa,

I can't speak for all health insurers, but as I understand it a large portion of providers are electing to increase the excess level on certain policies. The reason that Frank has chosen to increase the excess level, is that we are committed to keeping premiums as low as possible. Generally speaking, a higher excess means a lower premium!

Thanks for getting in touch.

Zac - Team Frank

Amrie

Amrieasked

Hi, if i was to transfer over to frankinsurance from defence health does the wait period still apply for transfers? Thank you

3 answers
Kerry Edwards
Kerry Edwards

yes

David Flint
David Flint

Ask Frank, they may have a no wait clause or the like which may be beneficial.

Frank Health Insurance
Frank Health Insurance FFrank Health Insurance

Hi Amri,
Thanks for your question.
When you transfer to Frank, we will honour any waiting periods you have already served with your current fund for a similar level of cover as long as you have not had a gap longer than 30 days in between health funds.
Regardless of the level of extras cover you have with them, we will give you continuity of cover, it will only depend on how long you have held your cover with them that may have an impact. The hospital cover is different, however, if you transfer to Frank on a higher level of cover than what you held previously, you will have waiting periods for the procedures that you were not previously covered for.

If you have any further questions I would suggest contacting us via phone, web chat or email our contact information can be located here https://www.frankhealthinsurance.com.au/contact.
Regards,
Melanie
Team Frank

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