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Frank Health Insurance

Frank Health Insurance (page 3 of 3)

4.2 from 507 reviews · View Statistics

Reviews

  • Value for Money
    1.3 (12)
  • Transparency
    1.0 (11)
  • Customer Service
    1.5 (10)
  • Claim Resolution Time
    • <1 week (2)
    • 1-2 weeks (1)
    • 1-2 months (1)
    • 3+ months (1)
  • Claim ApprovedYes (1) · No (3)
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Awful services

published

I've been a Frank member since a year ago. It's shocking that they don't even pay you back what you pay for a GP!!! I'm paying 75$/ month! I don't know what will i be covered for! Nothing

Insurance claim madeYes
1 comment
Frank Health Insurance
Frank Health Insurance FFrank Health Insurance
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Sarah

SarahMelbourne

Misleading information

published
Insurance claim madeNo
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Roman

RomanSydney

  • 3 reviews
  • 8 likes

Terrible experience so far

published
Insurance claim madeYes
4 comments
Frank Health Insurance
Frank Health Insurance FFrank Health Insurance

Hi Roman! I'm so sorry you've had a negative experience. Can you please inbox me with your details and I'll get everything sorted for you today? Jessica @FrankHQ

Roman
Roman

Hi Jessica, please adviсe how would you prefer to receive my details? Don't see any private messaging function on this website.

Frank Health Insurance
Frank Health Insurance FFrank Health Insurance

HI Roman! You can email me directly at management@frankhealthinsurance.com.au

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Jenny

JennyGold Coast

Terrible service

published

I agree 100% with mr yes.
I took up pregnancy cover 18 months ago and now I find out I'm not covered in a private hospital. What's the point of having pregnancy cover if your not covered? I believed I was covered that's why I took out private cover. I was fully covered years ago with Medibank.
When trying to resolve the issue this morning- the girl I spoke to was so unhelpful and when I said that I would go elsewhere she encouraged it. Just rude. No attempt to escalate the problem or come up with a solution. Your way or the hiway attitude. I will definitely be changing cover with another provider.

Insurance claim madeNo
3 comments
Frank Health Insurance
Frank Health Insurance FFrank Health Insurance

Hi Jenny. I am so sorry to hear of your negative experience. Can you please inbox me with further details? I'd really like to provide coaching for the person you spoke to and see if there's anything else I can do to assist. Jessica @FrankHQ

Jenny
Jenny

Hi Jessica, what's the email address to email you on? Jessica @FrankHQ is not a valid email address.

Frank Health Insurance
Frank Health Insurance FFrank Health Insurance

Hi Jenny. You can email us at management@frankhealthinsurance.com.au Thanks!

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Mr. Yes

Mr. YesQueensland

  • 4 reviews
  • 8 likes

Not good if you need to claim

published

Frank tries to make everything appear straight forward and transparent, but try claiming and see how little you get back and just how much they really are lacking in transparency. Their policy details seems to conveniently leave out information that comes as a nasty shock at the time of paying the medical bills. When challenged, the staff aren't able to provide robust demonstration of how decisions are derived from their own policy documents.

I think they intentionally lead customers up the garden path just to make themselves look appealing when you sign up for their services.

Unless you like lucky dips at claim time, I recommend looking elsewhere. I'm now going to switch due to such a bad experience with Frank.

Insurance claim madeYes
2 comments
Frank Health Insurance
Frank Health Insurance FFrank Health Insurance
Mr. Yes
Mr. Yes
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Tom

TomSydney

Any excuse not to pay claims

published

Deceptive - not transparent , they do heaps of audits on claims - either they refuse to pay out or pay then demand their money back - because of the fine and hidden clauses not made known to consumers - even their staff are clueless in these matters . Poor communication - they have cancelled accounts without informing consumers first or responding to outstanding matters - go else where, phone delays are long - averaging 40 minutes or more - go with any one else

Insurance claim madeYes
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time is important message!

published

Called at 2pm....still waiting with your "we know you dont like to wait" for 20minutes and still no answer 9/8/16 Very poor service if you cant leave a message to call back!

Insurance claim madeNo
1 comment
Frank Health Insurance
Frank Health Insurance FFrank Health Insurance
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Worst Health Fund in the known Universe

published
Insurance claim madeYes
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Darren

DarrenPerth

  • 2 reviews
  • 13 likes
  • Verified customer

Anything not to pay a claim

published
Insurance claim madeYes
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Absolutely horrible

published

Still cant cancel because no one answers the phone. Dont pay claims. Waited 2hrs 3 times no answer. Keep charging tho

Insurance claim madeYes
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Nata

NataGold Coast

  • Verified customer

Frank Health Insurer is misleading overseas customers holding working visa cover

published
Insurance claim madeNo
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Gwen

GwenMelbourne

They cancelled the membership but NO REFUND!

published

Had to pay the first month for the OVHC so inlaws were covered upon arrival in Australia, but a week later Frank Insurance cancels the membership and NO REFUND! I explained to them that immigration wanted a specific health insurance and they were going to accept whatever I found (even if it was specific to working visa) as long as it met immigration requirement (8501 compliant), but no empathy on their part. However they were HAPPY TO ACCEPT PAYMENT FOR A SERVICE THEY DIDN'T PROVIDE!

Insurance claim madeNo
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Very Poor customer exsperience

published

Frank were quick to sign me up as a new customer, but offered poor customer service once I was a member! I'm switching after only joining 2 months ago. To be frank, I am disappointed

Insurance claim madeYes
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how is a estimated 4 minute wait some 20+ minutes?

published

Is this another case of once we are a member answering our calls are no longer a priority? Disappointing. Also last time I needed to make an on line claim it took some 3 months to enact. Cheaper in not always better.

Insurance claim madeNo
1 comment
Frank Health Insurance
Frank Health Insurance FFrank Health Insurance
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Let's get real here ...

published

the only reason I chose this cover is for tax purposes; I would never make a claim or in any make use of this nonsense policy; it only exists to reduce my private health costs; this is now the fourth different health fund I have joined, because it's the CHEAPEST; I wish all you people would shop around, as that is the only way to stop the yearly nonsense price increases; trust me: there is no greater satisfaction than to tell your current health fund that you have found someone cheaper by three (3) dollars - and then switch away from them;

Insurance claim madeNo
1 comment
Frank Health Insurance
Frank Health Insurance FFrank Health Insurance

It’s ok if you don’t love Frank, we have a pretty thick skin! It’s great that we’ve found an affordable policy to help with your tax so at least you won’t hate us.

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  • Verified customer

Long waiting times for response

published

Expect to wait over 20 minutes just to talk to a human being every time you phone the call centre.

Insurance claim madeNo
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Danni

DanniGoaford

No cover for accident

published

My 3 year old daughter fell and got a big, deep splinter in her foot. Upon scans and booking her into the private hospital I then get a call from hospital saying Frank won't cover her as they do not seem this to be an accident!!!!
Then to make matters worse each customer service rep would give me conflicting information.
No need to pay for private health cover with Frank as it's not covered anyway.

Insurance claim madeNo
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The worst customer service

published

On the two occasions that I spoke with customer service I experienced the worst customer service I've ever received. I found the staff to be condescending and lazy. Completely unhelpful. Whenever I asked a question about their health cover (which is what customer service is there for???) they would ask "is it on the website?" I would say "I'm not sure" and they would reply "try looking it up on the website". These guys may be cheap but so are their customer service team.

Insurance claim madeNo
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Susan R

Susan REumundi, Queensland

  • Verified customer

Incorrect information given online and zero customer service offered to resolve fault.

published
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Page 3 of 3
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Questions & Answers

ZPY1921

ZPY1921asked

Does frank health insurance cover life health cover in all states ? I live in SA.

1 answer
Frederik
Frederik

I guess as health is Federal, but check with Frank please

Joe

Joeasked

Ho my name is Giuseppe Capone member number 321684.
With my working visa coverage I can get reimbursement for medicines like high blood pressure or specialist visit?

No answers
Christine W

Christine Wasked

We have been with Frank for 3 years and they have been very professional when ever I need to find out anything to do with our policy and claims would recommend them to anyone. The only thing I don't know is if our policy is from January to December or does it restart from financial year.

1 answer
k.pringle
k.pringle

Hi....well i guess you are lucky. I had a terrible time with them

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