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Frank Health Insurance

Frank Health Insurance (page 3 of 4)

4.2 from 507 reviews · View Statistics

Reviews

  • Value for Money
    4.4 (8)
  • Transparency
    4.6 (5)
  • Customer Service
    4.5 (8)
  • Claim Resolution Time
    • <1 week (5)
  • Claim ApprovedYes (5) · No (0)
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  • Verified customer

Very happy with frank health insurancex

published

I have been with gmhba and frank since 12/08/2005 and i am very happy with there service , payment are dealt with quickly the staff are all ways helpful.l

Insurance claim madeYes
1 comment
Frank Health Insurance
Frank Health Insurance FFrank Health Insurance
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Review collected in partnership with Frank Health Insurance

  • Verified customer

Happy Member

published

We have been a member for over six years, in that time we have had 4 admissions to private hospital and each time we have been pleased with the process. We even received a cash bonus from Frank on two occasions!

Insurance claim madeYes
1 comment
Frank Health Insurance
Frank Health Insurance FFrank Health Insurance
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Review collected in partnership with Frank Health Insurance

Jessica Suryadi

Jessica SuryadiSydney, NSW

  • 2 reviews
  • Verified customer

Good value, great online platform and excellent customer service

published

Compared to the big health insurance providers, Frank is great value. For lots of extras, you get a decent amount to use on annual limits. The online portal for members is really easy to use and has everything you need at the touch of your fingers. The customer service team is always helpful and knowledgeable and I've never had an issue with claiming benefits.

Insurance claim madeYes
1 comment
Frank Health Insurance
Frank Health Insurance FFrank Health Insurance

Hi Jessica,
Thanks for the review! We try and keep things affordable and simple for our members, so it is great to hear that you've been happy with your experience to date.
Melissa - Team Frank

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Review collected in partnership with Frank Health Insurance

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  • Verified customer

very happy with Franks' service

published

two or three years. We've been very happy anytime we've communicated with them. One surprise though was that my wife was taken to the emergency dept at the hospital she was admitted to, and we were told that only if we belonged to Bupa would we not have to pay $385 to be admitted through emergency.

Insurance claim madeYes
1 comment
Frank Health Insurance
Frank Health Insurance FFrank Health Insurance

Hi Reginald, thank you for taking the time to leave a review. If you ever require assistance regarding the admission details above please don't hesitate to contact us via phone, web chat or private message.
Regards,
Melissa, Team Frank

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Review collected in partnership with Frank Health Insurance

  • Verified customer

Feedback

published

I have been with Frank insurance for about 24 months. I have found them to be very responsive and approachable

Insurance claim madeYes
1 comment
Frank Health Insurance
Frank Health Insurance FFrank Health Insurance

Hi Anges,
Thank you for taking the time to review Frank! We hope you have a great day.
Melissa- Team Frank

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Review collected in partnership with Frank Health Insurance

Lorna U

Lorna UAU

  • 6 reviews
  • 1 like
  • Verified customer

Great cover for a reasonable price

published

I have been with Frank for about 4years . I have been with 3 other funds in the past. I cannot fault them . Compared to other insures their prices are so reasonable and covered items that others don’t. I have full cover and was so glad I had it when I had to have major surgery . The customer service staff are always very helpful

Insurance claim madeYes
1 comment
Frank Health Insurance
Frank Health Insurance FFrank Health Insurance

Hi Lorna!
Thanks for your lovely review. It’s great to hear that you've happy with your select cover and the customer service

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Review collected in partnership with Frank Health Insurance

  • Verified customer

Love this health insurance

published

I've been with Frank for a couple of years with Lots Extras, have always found their customer service to be super helpful and also very generous. I constantly get comments about how low the gap is, for almost every service I receive.

Insurance claim madeYes
1 comment
Frank Health Insurance
Frank Health Insurance FFrank Health Insurance

Hi Cat!
Thanks for taking the time to leave a review, it’s a great summary of why the Frank Lots Extras works for you.
Melissa - Team Frank

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Review collected in partnership with Frank Health Insurance

Mermaid Sarah

Mermaid SarahSydney, NSW

  • 8 reviews
  • 2 likes
  • Verified customer

Good so far

published

Online communication before signing up was good, lots of questions answered and pretty easy to understand.

Billing issue in the first week when i was charged twice which was weird but otherwise fine. Got the 6 weeks free as advertised and card arrived promptly.

Have yet to claim though.

Insurance claim madeNo
1 comment
Frank Health Insurance
Frank Health Insurance FFrank Health Insurance

Hi Emma, Thank you so much for taking the time to leave a review
I am so glad that your overall experience has been good, let us know if you require any assistance with claiming.
Thanks again!
Niva, Team Frank

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Ommo

OmmoSydney

  • 6 reviews
  • 1 like

No frills policy

published

I transferred to Frank from NIB who I found too expensive for the basics I was receiving. Frank made it extremely simple to both transfer and make claims. Their website is seems a tad outdated and 'laggy', but otherwise everything is great.

Insurance claim madeYes
1 comment
Frank Health Insurance
Frank Health Insurance FFrank Health Insurance
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Online service

published

It was fast and convenient just to chat. All my questions were answered without being placed on hold. So far, I haven't had any problems with claims and have had better returns than BUPA!
Thanks!

Insurance claim madeNo
1 comment
Frank Health Insurance
Frank Health Insurance FFrank Health Insurance

Thanks Adri! We're happy to hear you've seen better returns after your switch to Frank!
Christina, Team Frank

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VERY HELPFUL WEBCHAT

published

Having just switched to Frank Health Insurance, I had a number of queries which I raised with Frank Customer Service via webchat. The person I was dealing with was extremely helpful and dealt with all of my queries quickly and efficiently and she was very helpful.

Thank you

Insurance claim madeNo
1 comment
Frank Health Insurance
Frank Health Insurance FFrank Health Insurance

Thanks for taking the time to write a review TD49. Great to hear that you were able to get the quick answers you needed through our web chat!
Regards,
Christina

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Gopala

GopalaSydney, NSW

  • 3 reviews
  • 2 likes

Prompt reply and quick resolution to issue

published

Prompt reply and quick resolution to issue.
The executive has responded quickly and updated the required details on my policy.
Good service by Frank.Web chat is very helpful and easy to communicate and get the things done.

Insurance claim madeNo
1 comment
Frank Health Insurance
Frank Health Insurance FFrank Health Insurance

Hi Gopala,
Thanks for taking the time to review Frank! We are pleased to hear you enjoy our web chat option. Thanks again for dropping by.
Team Frank

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Fra

Fra

  • 2 reviews
  • 3 likes

good health fund

published

- Top extras is good value for money with 80% back on all included items
- Easy to set up & customer service are easy over the phone and on the online chat - yes you can actually get things done using the online chat, talking to real people
- Don't plan on leaving them anytime soon!

Insurance claim madeNo
1 comment
Frank Health Insurance
Frank Health Insurance FFrank Health Insurance

Hi Fra, thanks for taking time out to review Frank! We love web chat too - it definitely helps our members save time when they need to get in touch with us

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Feliss

FelissGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 1 like

Should have switched to them earlier.

published

Excellent value for money. Easy to set up.
Wouldn't recommend the phone option, but chat gets answered very quickly, and they know what they are talking about. Was over 12 years with another provider, and not happy.

Insurance claim madeYes
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Edmund

EdmundMelbourne

Efficient, though tiny mistake

published

Not bad, though would be nice if the person knew immediately that bank info cannot be updated via chat. Pretty good experience overall, very friendly staff. This review requires too much words however, kinda annoying to be honest.

Insurance claim madeNo
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Much longer than advised wait for the chat,but very good service from agent.

published

The advised wait time for chat at about 4pm was 4 minutes, but it stretched to 10 minutes, however, the agent went out of her way to help me. Thank you very much, Ms G Bartlett !

Insurance claim madeYes
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Anne

Anne

  • 3 reviews

Webchat

published

Maddison Costa was helpful, friendly and courteous. Due to security restrictions she could not answer my question but she was extremely helpful .

Insurance claim madeNo
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Efficient and effective customer service

published

Both phone and online customer service team have been great. As a new member, thsy have been very helpful, friendly and efficient.

Insurance claim madeYes
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Prashant Kumar

Prashant KumarSydney, NSW

  • 2 reviews

All queries were answered and changes processed.

published

I would like to thank Emma and Samantha Frith for all their help. They were great in answering and processing my queries and instructions.

Insurance claim madeNo
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Carol

CarolSydney, NSW

  • 2 reviews

Customer Service.

published

I am a new member to FRANK and have some issues from my previous insurer. Frank's customer service is so helpful. They have answered all my queries, and put my mind at ease. Thanks Frank !

Insurance claim madeNo
1 comment
Carol
Carol

Frank your staff are the best! Still problems with previous health fund but Frank's staff on hand to help on Webchat really took a load off. THANKS Frank.

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Page 3 of 4
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Questions & Answers

ZPY1921

ZPY1921asked

Does frank health insurance cover life health cover in all states ? I live in SA.

1 answer
Frederik
Frederik

I guess as health is Federal, but check with Frank please

Joe

Joeasked

Ho my name is Giuseppe Capone member number 321684.
With my working visa coverage I can get reimbursement for medicines like high blood pressure or specialist visit?

No answers
Christine W

Christine Wasked

We have been with Frank for 3 years and they have been very professional when ever I need to find out anything to do with our policy and claims would recommend them to anyone. The only thing I don't know is if our policy is from January to December or does it restart from financial year.

1 answer
k.pringle
k.pringle

Hi....well i guess you are lucky. I had a terrible time with them

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