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Frank Health Insurance

Frank Health Insurance (page 3 of 27)

4.2 from 516 reviews · View Statistics

Reviews

  • Value for Money
    4.0 (58)
  • Transparency
    3.9 (49)
  • Customer Service
    4.3 (56)
  • Claim Resolution Time
    • <1 week (25)
    • 1-2 weeks (3)
    • 1-2 months (2)
    • 3+ months (2)
  • Claim ApprovedYes (28) · No (4)
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amkerker
amkerkerWimmera, VIC
  • 3 reviews

Cancelled my hospital insurance with another insurer

published

When taking out ancillary cover only, they completed a cancellation form for both hospital and ancillary cover. It took me 2 hours to fix it up with them and my hospital insurer which was clearly an admin error of GMHBA. I am glad I ended up cancelling extras cover with Frank because, I find out anyway that they would hate to have to take on covering our family for extras as we would claim orthodontics. Not sure that is how health insurance works but anyhow, good to know Frank and indirectly GMHBA will not go broke now from not covering our orthodontic item numbers that we will claim.

pdekroon13
pdekroon13Darling Downs, QLD
  • 2 reviews

Fair and Fair dinkum

published

always been there to assist with claims , and offer help with questions , have so far been excellent with paying out claims and made me feel less vulnerable , or worried about being taken care of , when sick and in an already stressful situation. It is nice to know Frank is watching my back .

topion
topionSydney, NSW
  • 14 reviews

Love that Premiums remained reasonable

published

Policy was easy to set up and love that premiums did not escalate rapidly. This is my 3rd year with Frank Insurance after previously changing health insurance yearly due to dramatic rise in premiums

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Bonnie
BonnieIllawarra, NSW

Best ive come across

published

Policy very good value. Took no time at all to set up. Claims always settled quickly. Been with FRANK about 4 years. Very helpful and polite staff . Calls answered quickly

Anna
AnnaSydney, NSW
  • 11 reviews
  • 6 likes
  • Verified

Awful customer service. Misleading claims. Member portal does not work

published
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Next
  • Verified

Frank is the best health insurer

published

I have been very ill this year with cancer and Frank has been so supportive. The staff are incredibly helpful and compassionate. Thank you for your support over this last year.

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Review collected in partnership with Frank Health Insurance

Debbie Hall
Debbie HallSydney, NSW
  • Verified

The best health cover i found

published

I have found Frank Health Insurance to be a life saver! I've had quite a lot of dental work and it's really taken the financial pressure off! I have also been able to visit my podiatrist and chiro last minute without it breaking the bank.

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Review collected in partnership with Frank Health Insurance

Michael H.
Michael H.Greater Melbourne (Outer), VIC
  • 2 reviews
  • Verified

The Perfect Cover.

published

My policy was easy to set up and covered everything i required. Have lodged a few claims in the last year and there has been no problems claiming, have been with Frank for 3 years. I am more than satisfied with the service and cover i get with my policy.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Frank Health Insurance

Jula
JulaHunter Region, NSW
  • 2 reviews
  • Verified

Genuine Health Insurance

published
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Frank Health Insurance

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M McKillop
M McKillopSydney, NSW
  • Verified

The best health fund I have been a member of yet.

published

Consistently exceeds expectations with the rebates I get on allied health. Have not yet used it with in patient services. Slightly disappointed when I realised there is no naturopathy cover.

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Review collected in partnership with Frank Health Insurance

helen.garske
helen.garskeNorthern Region, NSW
  • 2 reviews
  • 3 likes

Well worth the money

published

I did not realise I was entitled to a payment for medication upon leaving hospital. I am very satisfied with the service and the over the phone assistance given to me

Denise
DeniseGreater Melbourne (Inner), VIC
  • 2 reviews

Fills all my needs

published

My policy was set up with CS and I feel I get value for money. I have been with Frank nearly 3 years and couldn’t be happier. I have lodged claims without any problems.

Frank Minimum Working Visa (Overseas Visitor Health Cover) Does NOT exempt from Medicare Levy Surcharge

published
Madeleine
MadeleineSydney Surrounds, NSW
  • 2 reviews

Always happy to help, no excuses to pay!

published

Great value, great service! Been with them 2.5 years and all claims were paid without any hassles! Can highly recommend Frank. Even had a shortfall paid back to us without submitting the claim!

Bernie
BernieMetropolitan Adelaide, SA

Great Health Insurance company

published

This health insurance company is great. Customer service is friendly and efficient. They have good value for money policies and payouts when claiming are high. They pay the same no matter where you go.

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Page 3 of 27
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Questions & Answers

ZPY1921
ZPY1921asked

Does frank health insurance cover life health cover in all states ? I live in SA.

1 answer
Frederik
Frederik

I guess as health is Federal, but check with Frank please

Joe
Joeasked

Ho my name is Giuseppe Capone member number 321684.
With my working visa coverage I can get reimbursement for medicines like high blood pressure or specialist visit?

No answers
Christine W
Christine Wasked

We have been with Frank for 3 years and they have been very professional when ever I need to find out anything to do with our policy and claims would recommend them to anyone. The only thing I don't know is if our policy is from January to December or does it restart from financial year.

1 answer
k.pringle
k.pringle

Hi....well i guess you are lucky. I had a terrible time with them

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