Cancelled my hospital insurance with another insurer
When taking out ancillary cover only, they completed a cancellation form for both hospital and ancillary cover. It took me 2 hours to fix it up with them and my hospital insurer which was clearly an admin error of GMHBA. I am glad I ended up cancelling extras cover with Frank because, I find out anyway that they would hate to have to take on covering our family for extras as we would claim orthodontics. Not sure that is how health insurance works but anyhow, good to know Frank and indirectly GMHBA will not go broke now from not covering our orthodontic item numbers that we will claim.
Fair and Fair dinkum
always been there to assist with claims , and offer help with questions , have so far been excellent with paying out claims and made me feel less vulnerable , or worried about being taken care of , when sick and in an already stressful situation. It is nice to know Frank is watching my back .
Love that Premiums remained reasonable
Policy was easy to set up and love that premiums did not escalate rapidly. This is my 3rd year with Frank Insurance after previously changing health insurance yearly due to dramatic rise in premiums
Best ive come across
Policy very good value. Took no time at all to set up. Claims always settled quickly. Been with FRANK about 4 years. Very helpful and polite staff . Calls answered quickly
Awful customer service. Misleading claims. Member portal does not work
I have decided to purchase prescription glasses from an online retailer. But before doing so I have contacted Frank support to confirm that my extras insurance would cover purchase from this particular seller (provided a name and a link to their website), so after they have confirmed that I will receive the same benefits, I went ahead and bought it. However, a few days later when I try to claim it, I get told that they do not cover prescription lenses purchased from this retailer. The same retailer they told me I would get the same insurance co...verage at! Absolutely disgusting On top of that, they don't display member limits clearly (we have a couple's insurance). When it says under my name that I have a certain amount left from my annual limit it might be my husband's and not mine. Overall, they are doing a great job to make health insurance as confusing as possible.
Frank is the best health insurer
I have been very ill this year with cancer and Frank has been so supportive. The staff are incredibly helpful and compassionate. Thank you for your support over this last year.
The best health cover i found
I have found Frank Health Insurance to be a life saver! I've had quite a lot of dental work and it's really taken the financial pressure off! I have also been able to visit my podiatrist and chiro last minute without it breaking the bank.
The Perfect Cover.
My policy was easy to set up and covered everything i required. Have lodged a few claims in the last year and there has been no problems claiming, have been with Frank for 3 years. I am more than satisfied with the service and cover i get with my policy.
Genuine Health Insurance
I am so grateful to have health insurance with Frank. I joined in May this year and being an active sporting family, we have used Speech Pathology, Podiatry, Optical, lots of Physio and many other extras. All ancillaries received full 60% rebate with no fuss.
In addition, sadly, I had one daughter rupture her ACL in July and the other daughter ruptured hers in August this year. Both were participating in team sport and both were genuine accidents. Frank were absolutely fabulous and professional in giving clearance for both daughters to have t...heir necessary ACL reconstructions and this was done with zero excess. Frank provide excellent service, excellent support and are very good at responding to requests and providing information. I love the simplicity of Frank and the ease in understanding what Im entitled to and what the policies state. I constantly recommend Frank to my friends, colleagues and family. Im a big supporter of Frank. Please dont change who you are and what you do.
The best health fund I have been a member of yet.
Consistently exceeds expectations with the rebates I get on allied health. Have not yet used it with in patient services. Slightly disappointed when I realised there is no naturopathy cover.
Well worth the money
I did not realise I was entitled to a payment for medication upon leaving hospital. I am very satisfied with the service and the over the phone assistance given to me
Fills all my needs
My policy was set up with CS and I feel I get value for money. I have been with Frank nearly 3 years and couldn’t be happier. I have lodged claims without any problems.
Frank Minimum Working Visa (Overseas Visitor Health Cover) Does NOT exempt from Medicare Levy Surcharge
Signed up for Frank's Minimum Working Visa Insurance prior to arriving in Australia on a 482 Temporary Visa. The purchase was straight forward and it was very clear that it met the visa requirement which was my main concern at the time and it was accepted in the visa application.
We carried on paying solely because Private health insurance exempts you from paying the Medicare Levy Surcharge, an extra 1.5% of your salary on top of your 2% usual medicare tax if you earn above a certain threshold. If you earn a reasonable wage it's cheaper to pay...for insurance than pay this fee. However when it finally came to tax time it turns out that for some unknown reason Franks Minimum Working Visa cover (also called Overseas Visitor Health Cover) does *not* count as insurance that allows you to avoid the surcharge. So not only have I spent a few grand paying for glorified ambulance cover (which you can get elsewhere for $2 per week), but I can now look forward to a tax bill of a couple of thousand dollars next year. It doesn't say this on the fact sheet but you can find this nugget of valuable information 3/4 of the way down the page on https://www.frankaustralia.com.au/AustralianHealthcare/ which after spending weeks sifting through visa information on the Department of Home Affairs, is just the kind of 'slight of hand' we love to be caught out by. Bear in mind that all 'minimum level' fees advertised on these insurance fund websites explain they are basically for 'tax reduction'. So beware, this one does not.
Always happy to help, no excuses to pay!
Great value, great service! Been with them 2.5 years and all claims were paid without any hassles! Can highly recommend Frank. Even had a shortfall paid back to us without submitting the claim!
Great Health Insurance company
This health insurance company is great. Customer service is friendly and efficient. They have good value for money policies and payouts when claiming are high. They pay the same no matter where you go.
Questions & Answers
Does frank health insurance cover life health cover in all states ? I live in SA.
I guess as health is Federal, but check with Frank please
Ho my name is Giuseppe Capone member number 321684.
With my working visa coverage I can get reimbursement for medicines like high blood pressure or specialist visit?
We have been with Frank for 3 years and they have been very professional when ever I need to find out anything to do with our policy and claims would recommend them to anyone. The only thing I don't know is if our policy is from January to December or does it restart from financial year.
Hi....well i guess you are lucky. I had a terrible time with them
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