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Frank Health Insurance

Frank Health Insurance (page 3 of 24)

4.2 from 511 reviews · View Statistics

Reviews

  • Value for Money
    4.6 (44)
  • Transparency
    4.8 (33)
  • Customer Service
    4.8 (44)
  • Claim Resolution Time
    • <1 week (22)
    • 1-2 weeks (2)
    • 1-2 months (1)
  • Claim ApprovedYes (26) · No (0)
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Ron of Rye.

Ron of Rye.Greater Melbourne (Outer), VIC

Excellent fund to deal with. Very happy.

published

I don't think any funds are good value but Frank softens the impact with open and friendly service. All our claims have been settled in an acceptable time.
As best I can recall I have been with Frank for approximately 6-8 years.

Clarissa Crombie

Clarissa CrombieHunter Region, NSW

  • Verified

Best choice we made was switching to Frank

published

Yes most certainly good value compared to other funds.
I had never heard of Frank before so was hesitant but had no problems at all.
We were with HCF for many years and it just kept going up in price.

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Review collected in partnership with Frank Health Insurance

Alan D

Alan DSouthwest, VIC

  • Verified

My Life Savers

published

Having needed to go through quadruple bypass surgery almost 3years ago the fact that Frank covered every single cent of the over $27,000 was an absolute godsend thank you Frank

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  • Verified

Great service do far and no issues.

published

Policy is good, no issues so far. But only issue is we hardly use anything and pay so much every month and get nothing in return. Hope they will decrease premiums

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Review collected in partnership with Frank Health Insurance

Angela

AngelaSydney, NSW

  • 4 reviews

Great service and value for money

published

I recently called Frank health insurance for a quote for my sons health insurance. The staff member was excellent. He took the time to get know my sons needs and the reasoning behind my choices steering me in the right direction. The price was good for the cover and waiting times are a little shorter than some companies on the market. Because of this I had 3 of my adult children sign up with them recently.
Value for money and kind service.

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ATag

ATagSydney, NSW

Happy with Frank!

published

Very good customer service! They go beyond to help you. I was having a dilema on my cover but they offered a solution and helped me and they covered the cost of my procedure. Happy Im with Frank!

1 comment
Frank Health Insurance
Brett N.Frank Health Insurance

Thanks for sharing your feedback ATag! Always glad we can solve a problem.

Rahim

RahimPerth, WA

  • 2 reviews

Thinking to Switch

published
Leroy

LeroyGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • Verified

Losing it's edge

published

With recent changes, Frank doesn't have seemed to kept up value for money-wise. I hope to be changing insurance soon but just doing my final checks. (NB: Looking like AHM or health.com.au)

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Review collected in partnership with Frank Health Insurance

DeanMH

DeanMHGreater Melbourne (Outer), VIC

Great extras coverage

published

Recently joined at end of 2018, when I go to places and my partner also goes, the receptionist always looks at my card funny with a "who's Frank" and then when they see how minimal my gap payment is,
Really easy claims process and never had an issue.
Cheers, Frank!

1 comment
Frank Health Insurance
Frank Health Insurance FFrank Health Insurance

Hi Dean, thank you for taking the time to leave a review. It is great to hear that you are happy with your Frank cover. If you ever require assistance please don't hesitate to contact us.
Kindest Regards,
Melanie
Team Frank

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Kerry Edwards

Kerry EdwardsHunter Region, NSW

  • 3 reviews
  • 2 likes
  • Verified

this is better than other health funds

published

my policy Frank more extras good value serving my wait periods no claims yet 1 week happy with what I've got might shop around and get basic hospital just in case

1 comment
Frank Health Insurance
Frank Health Insurance FFrank Health Insurance
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Frank Health Insurance

David Flint

David FlintSydney, NSW

  • 2 reviews
  • Verified

great policy, great company, excellent staff.

published

great policy, great company, excellent staff. Claims were so transparent, and coverage is and was excellent.
My son recommended Frank after us being with NIB for over 390 years , wish I had changed 29 years ago!

1 comment
Frank Health Insurance
Frank Health Insurance FFrank Health Insurance
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Frank Health Insurance

twodrawer

twodrawer

  • 2 reviews

Hope we are with you to stay

published

Joined March 2018 It would have been easy to join except for our previous Health Fund messed the transition up, and as we paid yearly and by direct Debit they still took out our premium for the year, which then took a month to get the money back. The Policy we now have covers us for or needs.

Terry Stewart

Terry StewartNorth Queensland, QLD

  • Verified

Excellent cover, budget price

published

Top level service and cover for very reasonable prices. Why wouldn’t everyone have at least extras cover at this price. Every time I go to a service provider and they swipe my card they say, Frank i’ve never heard of that. But when they see the level of reimbursement and the minimal gap to pay, they are always shocked. That in itself talks up how good this insurance is.

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Review collected in partnership with Frank Health Insurance

Madeleine E

Madeleine EAU

  • 2 reviews

Easy to understand health insurance, competitively priced.

published

Easy to set up, everything is online, written in plain English that is easy to understand and website is simple to use. Good insurance, competitively priced. Customer service is good too. Highly recommend.

Randall Short

Randall ShortSydney Surrounds, NSW

  • Verified

Exceeded my expectations for a private health membership

published

- Yes, Yes
- lodged claims and resolution always rapid. Entitlements directly credited - No fuss.
- my 3rd or 4th year. I've tried all the 'Commercial' ones previously. That's all they are - Commercials!

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Review collected in partnership with Frank Health Insurance

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Page 3 of 24
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Questions & Answers

ZPY1921

ZPY1921asked

Does frank health insurance cover life health cover in all states ? I live in SA.

1 answer
Frederik
Frederik

I guess as health is Federal, but check with Frank please

Joe

Joeasked

Ho my name is Giuseppe Capone member number 321684.
With my working visa coverage I can get reimbursement for medicines like high blood pressure or specialist visit?

No answers
Christine W

Christine Wasked

We have been with Frank for 3 years and they have been very professional when ever I need to find out anything to do with our policy and claims would recommend them to anyone. The only thing I don't know is if our policy is from January to December or does it restart from financial year.

1 answer
k.pringle
k.pringle

Hi....well i guess you are lucky. I had a terrible time with them

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