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Frank Health Insurance

Frank Health Insurance (page 4 of 25)

4.2 from 500 reviews

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Reviews

4.2

500 reviews
5
(336)
4
(69)
3
(25)
2
(14)
1
(56)
  • Value for Money
    3.9 (56)
  • Transparency
    3.9 (40)
  • Customer Service
    4.3 (54)
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  • Verified customer

Coverages

published
Insurance claim madeNo

Review collected in partnership with Frank Health Insurance

  • Verified customer

Dont love it but dont hate it

published

Around 3 to 4 years. Have compared other health insurances each year but always continue with Frank as they're good for my needs

Insurance claim madeYes

Review collected in partnership with Frank Health Insurance

  • Verified customer

I have only just goi it, so early days still

published

I have only been with the insurance company for one month. So it is early days still for me but I have no complaints so far.

Insurance claim madeNo

Review collected in partnership with Frank Health Insurance

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  • Verified customer

Suitable

published

not sure how long of being a member, a few years, staff have been very helpful when making inquiries. Being a pensioner, premiums are getting very expensive.

Insurance claim madeYes

Review collected in partnership with Frank Health Insurance

  • Verified customer

very good

published

approx 5 years i have no more to say about your company i recommend frank to all our friends thank you

Insurance claim madeYes

Review collected in partnership with Frank Health Insurance

  • Verified customer

Happy

published

Always quick to pay, have never had any problems claiming, happy with services used. Nil complaints
Good service provided for family

Insurance claim madeYes

Review collected in partnership with Frank Health Insurance

  • Verified customer

Better than the rest

published

I have been in a health fund continuously for 34 years, many different ones: Medibank private, Budapest, Government Employees Health Fund included. This fund, that I have been with now for over 5 years, has been great for me and my husband. We have been very happy with the benefits we have received. All health fund premiums are expensive but at least this fund has been more generous than others in terms of our claims.

Insurance claim madeYes

Review collected in partnership with Frank Health Insurance

  • Verified customer

Useless

published

18 yrs. only joined for tax purposes. Frank has an insidious operating model. They hide the facts hoping you will never find out. If you do find out they give you the policy which is too difficult to figure out while keep increasing the premium so you give up in frustration and they win. I believe others would be the same. I will quit private health insurance completely at the earliest opportunity.

Insurance claim madeYes

Review collected in partnership with Frank Health Insurance

  • Verified customer

Easiest and most rewarding health insurance

published

Frank health insurance is great - I signed up easily online and had all my questions answered promptly with web-chat. I prefer web-chat to phoning. Whenever I make a claim at the practitioner they always say the rebate is the best they've seen. In my experience the rebates are fantastic for dentistry and osteo. Retrospective online claiming is easy too.

Insurance claim madeYes

Review collected in partnership with Frank Health Insurance

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  • Verified customer

Happy Frank

published

We have been with Frank for a few years now and are very happy. Would be nice for private health insurance companies to be more flexible when it comes to allocation of specific $ for services. Example: If you need more physio, you should be able to move chiro $ to physio etc. But besides this Frank has been really good.

Insurance claim madeNo

Review collected in partnership with Frank Health Insurance

  • Verified customer

Waste of money

published

It’s a total waste of money I just have this policy for tax purposes, I doubt that I will ever use it.

Insurance claim madeNo

Review collected in partnership with Frank Health Insurance

Ally

Ally

  • 3 reviews
  • Verified customer

Not satisfied.

published

I have been with Frank for a few years.
The cost of private health continues to go up and I am charged more however am not seeing any benefit back to me.
I recently purchased glasses and was shocked how little Frank covered - the gap was more than I had expected and I was dissatisfied. I will be looking around at other providers to compare prices and offers.

Insurance claim madeYes

Review collected in partnership with Frank Health Insurance

  • Verified customer

Good value for money in

published

Nearly 2 years. I never wanted private health insurance but signed up as I felt obliged to because of my turning 31. Frank was the easiest to understand and best value for money for the minimal cover I required.

They are easy to get in contact with, and claims are so simple and fast!

Thumbs up!!!!

Insurance claim madeYes

Review collected in partnership with Frank Health Insurance

Robin Marchment

Robin MarchmentGreater Melbourne (Metropolitan), VIC

  • Verified customer

Frank had the perfect cover for me (I have no need of obstetric services - just cover for common med

published

I have been with Frank for 3 years now. I was a little hesitant that I might not get good service but the service is the best. Frank had the perfect cover for me (I have no need of obstetric services - just cover for common medical emergencies). And they give you the option of saving on annual increases by paying in advance.

October 28th 2019 Update: Good choice of products and excellent communication.

I found a policy that suits me needs at a competitive price. I joined in April 2016 and have always had good explanations to any queries, and prompt responses to online queries or emails.

Insurance claim madeNo

Review collected in partnership with Frank Health Insurance

  • Verified customer

Too expensive

published

3 years. I have calculated that I would be better off financially if I was reliant on Medicare only.
The extras I have do not cover the work that I need to have done and when I am covered the benefit is far less than I should be entitled to.

Insurance claim madeYes
1 comment
Frank Health Insurance
Frank Health Insurance FFrank Health Insurance

Review collected in partnership with Frank Health Insurance

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kat

katSydney

  • Verified customer

You definitely won't love them

published

Poor digital offering and self service with non-existent communication about the fact that your digital request can't be automatically processed and will instead appear to have failed. Contacting them instead requires a great deal of drive - live chat wait times in excess of 15 mins and phone wait times close to 30 mins. Overall, a product that is comparable price-wise to the market pushed by a company who doesn't value their customers enough to offer a decent service.

Insurance claim madeYes

Review collected in partnership with Frank Health Insurance

Alan Chaplin

Alan ChaplinSouth East Queensland, QLD

  • 2 reviews
  • Verified customer

Never a problem

published

I have been with FRANK INSURANCE for six plus years and My wife and I have no complaints what so ever. The only poor thing is the time it took to answer the phone but I have not needed to contact them for some time and things may have changed. Frank do like to be contacted by email but being old computers worry me.

Insurance claim madeYes

Review collected in partnership with Frank Health Insurance

  • Verified customer

Private health gives you options.

published

I was with Medibank private and asked choice to fine me a more affordable insurance. They selected Frank. I am happy with Frank at the moment. I have been with Frank 3-4 years.

Insurance claim madeYes
1 comment
Frank Health Insurance
Frank Health Insurance FFrank Health Insurance

Review collected in partnership with Frank Health Insurance

Denise Foulston

Denise FoulstonWide Bay-Burnett, QLD

  • 2 reviews
  • 2 likes
  • Verified customer

The best and fairest health insurance on the market

published

Approximately 3 years and they have always been fantastic.Claims are processed promptly and the refunds they offer are the best on the market by far.

Insurance claim madeYes

Review collected in partnership with Frank Health Insurance

  • Verified customer

Health insurance in Australia needs an overview

published

6 years we’ve been with Frank and I strongly feel that the health insurance in Australia needs an urgent overhaul. It’s ridiculously expensive for what you get. I’ll be doing a lot of shopping around before April 1st to make sure I get the best deal possible. Frank has been good but surely there has to be better deals.

Insurance claim madeYes

Review collected in partnership with Frank Health Insurance

Page 4 of 25
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Questions & Answers

Christine W

Christine Wasked

We have been with Frank for 3 years and they have been very professional when ever I need to find out anything to do with our policy and claims would recommend them to anyone. The only thing I don't know is if our policy is from January to December or does it restart from financial year.

1 answer
k.pringle
k.pringle

Hi....well i guess you are lucky. I had a terrible time with them

lisasmith

lisasmithasked

Is everyone’s excess going up by 50% on the 1st April 2019? Or just ours? Friends with different providers are not experiencing an increase.

2 answers
Kerry Edwards
Kerry Edwards

yes from the first of April

Frank Health Insurance
Frank Health Insurance FFrank Health Insurance

Hi Lisa,

I can't speak for all health insurers, but as I understand it a large portion of providers are electing to increase the excess level on certain policies. The reason that Frank has chosen to increase the excess level, is that we are committed to keeping premiums as low as possible. Generally speaking, a higher excess means a lower premium!

Thanks for getting in touch.

Zac - Team Frank

Amrie

Amrieasked

Hi, if i was to transfer over to frankinsurance from defence health does the wait period still apply for transfers? Thank you

3 answers
Kerry Edwards
Kerry Edwards

yes

David Flint
David Flint

Ask Frank, they may have a no wait clause or the like which may be beneficial.

Frank Health Insurance
Frank Health Insurance FFrank Health Insurance

Hi Amri,
Thanks for your question.
When you transfer to Frank, we will honour any waiting periods you have already served with your current fund for a similar level of cover as long as you have not had a gap longer than 30 days in between health funds.
Regardless of the level of extras cover you have with them, we will give you continuity of cover, it will only depend on how long you have held your cover with them that may have an impact. The hospital cover is different, however, if you transfer to Frank on a higher level of cover than what you held previously, you will have waiting periods for the procedures that you were not previously covered for.

If you have any further questions I would suggest contacting us via phone, web chat or email our contact information can be located here https://www.frankhealthinsurance.com.au/contact.
Regards,
Melanie
Team Frank

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