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Frank Health Insurance

Frank Health Insurance (page 4 of 22)

4.2 from 527 reviews · View Statistics
Listing monitored by Frank Health Insurance

Reviews

  • Value for Money
    4.0 (82)
  • Transparency
    3.9 (67)
  • Customer Service
    4.3 (81)
  • Claim Resolution Time
    • <1 week (34)
    • 1-2 weeks (5)
    • 1-2 months (3)
    • 3+ months (2)
  • Claim ApprovedYes (39) · No (5)
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member_id_413615
member_id_413615Banks 2906, ACT
  • 2 reviews

Decent offering - screwed up billing causing headaches

published
ATag
ATagSydney, NSW

Happy with Frank!

published

Very good customer service! They go beyond to help you. I was having a dilema on my cover but they offered a solution and helped me and they covered the cost of my procedure. Happy Im with Frank!

Frank Health Insurance
Brett N.Frank Health Insurance

Thanks for sharing your feedback ATag! Always glad we can solve a problem.

The worst and lowest pay out for coverage

published

I was with frank insurance for a number of years. Paid huge amount each month and got bugger all when it was time to claim from my surgery. Was told by the medical staff / receptionist that FRANK is the lowest paying health insurance.
The staff do not properly tell you the complete cost and because they left out a few certain words like ' combined total" I was in for a rude shock when I had to pay more money than thought.
Be aware

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Laki
LakiSydney, NSW

The worst health insurance ever

published

The worst cover I ever had. Please be aware that what you actually covered. 485 visa holders they covered pregnancy as the details but actually cover only delivery charges. This is the worst health insurance I ever had and bad customer service as well.

Rahim
RahimPerth, WA
  • 2 reviews

Thinking to Switch

published

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Leroy
LeroyGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • Verified

Losing it's edge

published

With recent changes, Frank doesn't have seemed to kept up value for money-wise. I hope to be changing insurance soon but just doing my final checks. (NB: Looking like AHM or health.com.au)

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Review collected in partnership with Frank Health Insurance

Hancko
HanckoHunter Region, NSW
  • 2 reviews

Good cover

published

I have already been in hospital this year and paid $500 excess and now been told that I have to pay another $250 excess in July when I go in again because of the excess now being $750. I was told previously that I was covered for the year and wouldn’t have to pay again when I asked so I stayed with Frank who I have been happy with but $750 excess for an overnight or day surgery is just too much.

DeanMH
DeanMHGreater Melbourne (Outer), VIC

Great extras coverage

published

Recently joined at end of 2018, when I go to places and my partner also goes, the receptionist always looks at my card funny with a "who's Frank" and then when they see how minimal my gap payment is,
Really easy claims process and never had an issue.
Cheers, Frank!

Frank Health Insurance
Frank Health Insurance FFrank Health Insurance

Hi Dean, thank you for taking the time to leave a review. It is great to hear that you are happy with your Frank cover. If you ever require assistance please don't hesitate to contact us.
Kindest Regards,
Melanie
Team Frank

Kerry Edwards
Kerry EdwardsHunter Region, NSW
  • 3 reviews
  • 2 likes
  • Verified

this is better than other health funds

published

my policy Frank more extras good value serving my wait periods no claims yet 1 week happy with what I've got might shop around and get basic hospital just in case

Frank Health Insurance
Frank Health Insurance FFrank Health Insurance
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David Flint
David FlintSydney, NSW
  • 2 reviews
  • Verified

great policy, great company, excellent staff.

published

great policy, great company, excellent staff. Claims were so transparent, and coverage is and was excellent.
My son recommended Frank after us being with NIB for over 390 years , wish I had changed 29 years ago!

Frank Health Insurance
Frank Health Insurance FFrank Health Insurance
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  • Verified

More about extras

published

I thought the policy was good value when i changed to it 2 years ago from another similar cover. And compared to a lot of others it is better value.
I am happy with the higher 60 % rebate. Never a problem to claim. But I don't like the fact that for eg. naturopathic & homeopathic is no longer inc. in any health insurance. + the other dozen or more modalities wiped from health insurance.
I like the fact that I can suspend my insurance if i'm out of the country for longer than a month.

Frank Health Insurance
Frank Health Insurance FFrank Health Insurance
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Review collected in partnership with Frank Health Insurance

twodrawer
twodrawer
  • 2 reviews

Hope we are with you to stay

published

Joined March 2018 It would have been easy to join except for our previous Health Fund messed the transition up, and as we paid yearly and by direct Debit they still took out our premium for the year, which then took a month to get the money back. The Policy we now have covers us for or needs.

Kevin
KevinGreater Melbourne (Outer), VIC
  • 21 reviews
  • 27 likes

Higher Premiums & Reduced Services.

published
Frank Health Insurance
Frank Health Insurance FFrank Health Insurance
Kevin
Kevin

We thankfully have moved Health funds with better coverage at cheaper rate.

Terry Stewart
Terry StewartNorth Queensland, QLD
  • Verified

Excellent cover, budget price

published

Top level service and cover for very reasonable prices. Why wouldn’t everyone have at least extras cover at this price. Every time I go to a service provider and they swipe my card they say, Frank i’ve never heard of that. But when they see the level of reimbursement and the minimal gap to pay, they are always shocked. That in itself talks up how good this insurance is.

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Review collected in partnership with Frank Health Insurance

Madeleine E
Madeleine EAU
  • 2 reviews

Easy to understand health insurance, competitively priced.

published

Easy to set up, everything is online, written in plain English that is easy to understand and website is simple to use. Good insurance, competitively priced. Customer service is good too. Highly recommend.

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Randall Short
Randall ShortSydney Surrounds, NSW
  • Verified

Exceeded my expectations for a private health membership

published

- Yes, Yes
- lodged claims and resolution always rapid. Entitlements directly credited - No fuss.
- my 3rd or 4th year. I've tried all the 'Commercial' ones previously. That's all they are - Commercials!

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Review collected in partnership with Frank Health Insurance

  • Verified

I recommend Frank

published

recommed Frank to many people. We have been a member of Frank for many years and I love it's no fuss/authentic policies and procedures. The customer service is outstandingly prompt, efficient and seamless.

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  • Verified

Coverages

published
Insurance claim madeNo
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Dont love it but dont hate it

published

Around 3 to 4 years. Have compared other health insurances each year but always continue with Frank as they're good for my needs

Insurance claim madeYes
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  • Verified

I have only just goi it, so early days still

published

I have only been with the insurance company for one month. So it is early days still for me but I have no complaints so far.

Insurance claim madeNo
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  • Verified

Suitable

published

not sure how long of being a member, a few years, staff have been very helpful when making inquiries. Being a pensioner, premiums are getting very expensive.

Insurance claim madeYes
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  • Verified

very good

published

approx 5 years i have no more to say about your company i recommend frank to all our friends thank you

Insurance claim madeYes
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  • Verified

Happy

published

Always quick to pay, have never had any problems claiming, happy with services used. Nil complaints
Good service provided for family

Insurance claim madeYes
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Review collected in partnership with Frank Health Insurance

Jacqueline
JacquelineSydney, NSW
  • 2 reviews
  • Verified

Better than the rest

published

I have been in a health fund continuously for 34 years, many different ones: Medibank private, Budapest, Government Employees Health Fund included. This fund, that I have been with now for over 5 years, has been great for me and my husband. We have been very happy with the benefits we have received. All health fund premiums are expensive but at least this fund has been more generous than others in terms of our claims.

Insurance claim madeYes
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  • Verified

Useless

published

18 yrs. only joined for tax purposes. Frank has an insidious operating model. They hide the facts hoping you will never find out. If you do find out they give you the policy which is too difficult to figure out while keep increasing the premium so you give up in frustration and they win. I believe others would be the same. I will quit private health insurance completely at the earliest opportunity.

Insurance claim madeYes
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Page 4 of 22

Questions & Answers

Kerry
Kerryasked

Im 38 single wanting hospital cover for weight loss surgery. Can you suggest level needed & costs Thanks

1 answer
Bob
Bob

Just give Frank a call they are really helpfull

ZPY1921
ZPY1921asked

Does frank health insurance cover life health cover in all states ? I live in SA.

1 answer
Frederik
Frederik

I guess as health is Federal, but check with Frank please

Joe
Joeasked

Ho my name is Giuseppe Capone member number 321684.
With my working visa coverage I can get reimbursement for medicines like high blood pressure or specialist visit?

No answers
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CategoryHealth Insurance
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