New customer, so far so good.
I only made the switch about a month ago and the whole sign up process was very easy. I haven't had to make a claim yet so can't comment on that side of things. Let's hope the claiming process is as simple as it should be. I'm a big fan of webchat and have found all consultants to be very helpful.
Good so far, payment process a bit annoying
It's affordable and the customer service is very good. For the payment had problems. I would prefer to process it through the website as TPG does as well.
Efficient & friendly team support
So pleased I switched from my previous provider last year. Products are transparent supported by great support team - whether phone or chat. Thanks!
Simple. Cheap. Does what it says on the tin
Not complicated. Cool name. Good online service team. Could do with online access for OSVC (457) holders. Funky looking member card.
happy with Franks service and options. Prompt, friendly service from the team members. Would recommend Frank to others in the future.
Great customer service.
Great customer service using online chat, with Bianca. Good coverage for 'lots extras', although the monthly premium increases substantially each year.
Best insurance I've found
Straightforward and easy to use, covers everything I want it to cover. The only thing I wish it had was no out-of-pocket for glasses but other that that it suits our needs perfectly.
Frank has redeemed him/herself!
I joined Frank in October 2014 after transferring from AHM. I went through "Help me Choose" who were great and really praised Frank. Frank's premium was $80 a month less that AHM for the same cover which was fantastic. However, I was told transferring would be "Simple" and nothing for me to do (just fill out a couple of forms on line and we'll do the rest). Yeah, not quite. After 3 weeks I had heard nothing from Frank so I sent an email requesting an update (my progress on line had not advanced) which was when I was told they hadn't recei...ved the transfer certificate from AHM. Unfortunately I had paid a double premium to both AHM & Frank so I was keen to get a refund from AHM. I just wonder if I hadn't followed this up myself whether or not anyone from Frank would have? it also would have meant that AHM would have charged me again the following month!! I hate this lack of service and it has really put a sour taste in my mouth. I now dread making a claim wondering what pitfalls are coming up. It was suggested to me that I contact AHM and request the clearance certificate myself - I would have done this straight away had I known how long it would take and that no follow up would be made by Frank. Lack of communication has caused me to not trust Frank. I hope I don't come up against any further problems. November 10th 2014 Update: Whilst bad service is really frustrating, it's only fair when good service has been provided since that we also share this. Once I brought my problem to Frank's attention, they quickly and apologetically fixed everything in record time. So, thanks Frank - here's to a happy future!
We joined Frank earlier this year in March. Due to a bit of a mess up we missed out on paying the 2012-13 premiums, which wasn't handled by the company very well as it was hard to get a hold of them via phone (closed on weekends) so we ended up paying a lot more than we originally hoped. Apart from that, their cover is really excellent. 80% back for all providers is a huge help for us. We've had no issues claiming at all and requests have been dealt with promptly. It's largely done all online so there's not much to report on in terms of custome...r service but their generous payments and high maximums was a stand-out for us compared to all other funds. I would recommend them! Great value for money, easy to claim, don't have to stick with any providers Closed on weekends, sometimes long wait times on the fphone
Easy to customise health insurance
Frank is the third health insurer I've been with and can't imagine I'll be changing anytime soon. They allow you to choose the percentage back on your extras (dentist, osteo etc) with either 50% or 80%. This makes going to see a professional cost minimal. The selections are pretty easy too with only three options instead of a complex matrix of products that never quite seem to be exactly what you're after.
Inexpensive for what it is, makes you go to health professionals due to the low cost of doing so
Questions & Answers
Does frank health insurance cover life health cover in all states ? I live in SA.
I guess as health is Federal, but check with Frank please
Ho my name is Giuseppe Capone member number 321684.
With my working visa coverage I can get reimbursement for medicines like high blood pressure or specialist visit?
We have been with Frank for 3 years and they have been very professional when ever I need to find out anything to do with our policy and claims would recommend them to anyone. The only thing I don't know is if our policy is from January to December or does it restart from financial year.
Hi....well i guess you are lucky. I had a terrible time with them
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