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Frank Health Insurance

Frank Health Insurance (page 4 of 20)

4.2 from 509 reviews · View Statistics

Reviews

  • Value for Money
    4.0 (53)
  • Transparency
    3.9 (43)
  • Customer Service
    4.3 (51)
  • Claim Resolution Time
    • <1 week (23)
    • 1-2 weeks (3)
    • 1-2 months (2)
    • 3+ months (1)
  • Claim ApprovedYes (26) · No (3)
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  • Verified

Useless

published

18 yrs. only joined for tax purposes. Frank has an insidious operating model. They hide the facts hoping you will never find out. If you do find out they give you the policy which is too difficult to figure out while keep increasing the premium so you give up in frustration and they win. I believe others would be the same. I will quit private health insurance completely at the earliest opportunity.

Insurance claim madeYes
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Review collected in partnership with Frank Health Insurance

  • Verified

Easiest and most rewarding health insurance

published

Frank health insurance is great - I signed up easily online and had all my questions answered promptly with web-chat. I prefer web-chat to phoning. Whenever I make a claim at the practitioner they always say the rebate is the best they've seen. In my experience the rebates are fantastic for dentistry and osteo. Retrospective online claiming is easy too.

Insurance claim madeYes
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Review collected in partnership with Frank Health Insurance

  • Verified

Happy Frank

published

We have been with Frank for a few years now and are very happy. Would be nice for private health insurance companies to be more flexible when it comes to allocation of specific $ for services. Example: If you need more physio, you should be able to move chiro $ to physio etc. But besides this Frank has been really good.

Insurance claim madeNo
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Review collected in partnership with Frank Health Insurance

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  • Verified

Waste of money

published

It’s a total waste of money I just have this policy for tax purposes, I doubt that I will ever use it.

Insurance claim madeNo
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Review collected in partnership with Frank Health Insurance

  • Verified

Good value for money in

published

Nearly 2 years. I never wanted private health insurance but signed up as I felt obliged to because of my turning 31. Frank was the easiest to understand and best value for money for the minimal cover I required.

They are easy to get in contact with, and claims are so simple and fast!

Thumbs up!!!!

Insurance claim madeYes
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Review collected in partnership with Frank Health Insurance

kat

katSydney

  • Verified

You definitely won't love them

published

Poor digital offering and self service with non-existent communication about the fact that your digital request can't be automatically processed and will instead appear to have failed. Contacting them instead requires a great deal of drive - live chat wait times in excess of 15 mins and phone wait times close to 30 mins. Overall, a product that is comparable price-wise to the market pushed by a company who doesn't value their customers enough to offer a decent service.

Insurance claim madeYes
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Review collected in partnership with Frank Health Insurance

Alan Chaplin

Alan ChaplinSouth East Queensland, QLD

  • 2 reviews
  • Verified

We are old and it is the best insurance we have had

published

I have been with FRANK INSURANCE for six plus years and My wife and I have no complaints what so ever. The only poor thing is the time it took to answer the phone but I have not needed to contact them for some time and things may have changed. Frank do like to be contacted by email but being old computers worry me.

Insurance claim madeYes
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Review collected in partnership with Frank Health Insurance

Denise Foulston

Denise FoulstonWide Bay-Burnett, QLD

  • 2 reviews
  • 2 likes
  • Verified

The best and fairest health insurance on the market

published

Approximately 3 years and they have always been fantastic.Claims are processed promptly and the refunds they offer are the best on the market by far.

Insurance claim madeYes
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Review collected in partnership with Frank Health Insurance

  • Verified

Has everything I need & easy to deal with

published

It is ridiculous to require a minimum of twenty words for a response to this question. I have been with Frank for approx 3 years

Insurance claim madeYes
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Review collected in partnership with Frank Health Insurance

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  • Verified

Efficient service. Would like emails to be answered in a shorter time frame

published

Several years
Why do I need to write twenty words
I didn’t make a claim as I was ineligible although I paid hospital excess

Insurance claim madeNo
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Review collected in partnership with Frank Health Insurance

  • Verified

Friendly, efficient and reliable

published

Always delivers what they say they will. Friendly staff who help when you need them, nothing seems to bother Frank’s Team

Insurance claim madeNo
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Review collected in partnership with Frank Health Insurance

  • Verified

Straightfoward coverage at a simple price

published

Have been with Frank for four years. Coverage is affordable, easy to understand and simple to claim. Support staff are incredibly helpful and highly responsive.

Insurance claim madeYes
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Review collected in partnership with Frank Health Insurance

  • Verified

Excellent customer service and health benefits

published

2 years and loving it! Frank ia for members and the customer service is really good. I made a Kate claim and I called the call centre and they explained the process very simple and timely response.

Insurance claim madeYes
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Review collected in partnership with Frank Health Insurance

  • Verified

great service very responsive

published

been with Frank for 6 months after being with HIF, they are very responsive (I mostly use online chat) and helpful whenever I contact them and efficient in paying off claims

Insurance claim madeYes
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Review collected in partnership with Frank Health Insurance

  • Verified

Perfect for my needz

published

4 years have never had any
problems with frank claims are dealt with promptly and the people are always happy to help

Insurance claim madeYes
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Review collected in partnership with Frank Health Insurance

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Greg Teesdale

Greg TeesdaleSouthwest, VIC

  • 2 reviews
  • Verified

Changes to cover that you don't know about until you go to claim

published

I joined Frank about 5 - 7 years ago. Didn't have an issue until November when I went to claim for an item and couldn't got told I was notified years before of the change. Not happy with service anymore. Won't recommend to anyone.

Insurance claim madeYes
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Review collected in partnership with Frank Health Insurance

Kacie Tulliani

Kacie TullianiConstitution Hill

  • Verified

Amazed by refund

published

After numerous dismal refunds from a major fund I wasn’t expecting much of a refund for my daughters dental, I submitted the claim & was pleasantly surprised at the refund which was almost the entire amount......yep routine checkup & clean but 6 times the refund of a major fund, couldn’t be happier.

Insurance claim madeYes
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Review collected in partnership with Frank Health Insurance

Jacqui

JacquiSouth East Queensland, QLD

  • 5 reviews
  • 5 likes
  • Verified

Best value

published

Around 5 years. I think Frank offers the best value to the consumers. I don’t take out the extras but have the basic hospital cover.

Insurance claim madeYes
1 comment
Frank Health Insurance
Frank Health Insurance FFrank Health Insurance
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Review collected in partnership with Frank Health Insurance

  • Verified

Can’t complain

published

been with them for two years and have never had a problem - refunds are always fast and service is good.

Insurance claim madeYes
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Review collected in partnership with Frank Health Insurance

  • Verified

All good so far

published

A few years, but haven't had to use it yet, so therefore so far so good. Happy not to receive paper and able to check my account online.

Insurance claim madeNo
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Review collected in partnership with Frank Health Insurance

Page 4 of 20
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Questions & Answers

ZPY1921

ZPY1921asked

Does frank health insurance cover life health cover in all states ? I live in SA.

1 answer
Frederik
Frederik

I guess as health is Federal, but check with Frank please

Joe

Joeasked

Ho my name is Giuseppe Capone member number 321684.
With my working visa coverage I can get reimbursement for medicines like high blood pressure or specialist visit?

No answers
Christine W

Christine Wasked

We have been with Frank for 3 years and they have been very professional when ever I need to find out anything to do with our policy and claims would recommend them to anyone. The only thing I don't know is if our policy is from January to December or does it restart from financial year.

1 answer
k.pringle
k.pringle

Hi....well i guess you are lucky. I had a terrible time with them

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