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Frank Health Insurance

Frank Health Insurance (page 4 of 21)

4.2 from 509 reviews · View Statistics

Reviews

  • Value for Money
    4.7 (49)
  • Transparency
    4.8 (37)
  • Customer Service
    4.9 (49)
  • Claim Resolution Time
    • <1 week (26)
    • 1-2 weeks (2)
    • 1-2 months (1)
  • Claim ApprovedYes (30) · No (0)
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  • Verified

Good value for money in

published

Nearly 2 years. I never wanted private health insurance but signed up as I felt obliged to because of my turning 31. Frank was the easiest to understand and best value for money for the minimal cover I required.

They are easy to get in contact with, and claims are so simple and fast!

Thumbs up!!!!

Insurance claim madeYes
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Review collected in partnership with Frank Health Insurance

Alan Chaplin

Alan ChaplinSouth East Queensland, QLD

  • 2 reviews
  • Verified

We are old and it is the best insurance we have had

published

I have been with FRANK INSURANCE for six plus years and My wife and I have no complaints what so ever. The only poor thing is the time it took to answer the phone but I have not needed to contact them for some time and things may have changed. Frank do like to be contacted by email but being old computers worry me.

Insurance claim madeYes
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Review collected in partnership with Frank Health Insurance

  • Verified

Private health gives you options.

published

I was with Medibank private and asked choice to fine me a more affordable insurance. They selected Frank. I am happy with Frank at the moment. I have been with Frank 3-4 years.

Insurance claim madeYes
1 comment
Frank Health Insurance
Frank Health Insurance FFrank Health Insurance
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Denise Foulston

Denise FoulstonWide Bay-Burnett, QLD

  • 2 reviews
  • 2 likes
  • Verified

The best and fairest health insurance on the market

published

Approximately 3 years and they have always been fantastic.Claims are processed promptly and the refunds they offer are the best on the market by far.

Insurance claim madeYes
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Review collected in partnership with Frank Health Insurance

  • Verified

Has everything I need & easy to deal with

published

It is ridiculous to require a minimum of twenty words for a response to this question. I have been with Frank for approx 3 years

Insurance claim madeYes
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Review collected in partnership with Frank Health Insurance

  • Verified

Efficient service. Would like emails to be answered in a shorter time frame

published

Several years
Why do I need to write twenty words
I didn’t make a claim as I was ineligible although I paid hospital excess

Insurance claim madeNo
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Review collected in partnership with Frank Health Insurance

  • Verified

Friendly, efficient and reliable

published

Always delivers what they say they will. Friendly staff who help when you need them, nothing seems to bother Frank’s Team

Insurance claim madeNo
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Review collected in partnership with Frank Health Insurance

  • Verified

Straightfoward coverage at a simple price

published

Have been with Frank for four years. Coverage is affordable, easy to understand and simple to claim. Support staff are incredibly helpful and highly responsive.

Insurance claim madeYes
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Review collected in partnership with Frank Health Insurance

  • Verified

Excellent customer service and health benefits

published

2 years and loving it! Frank ia for members and the customer service is really good. I made a Kate claim and I called the call centre and they explained the process very simple and timely response.

Insurance claim madeYes
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Review collected in partnership with Frank Health Insurance

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  • Verified

great service very responsive

published

been with Frank for 6 months after being with HIF, they are very responsive (I mostly use online chat) and helpful whenever I contact them and efficient in paying off claims

Insurance claim madeYes
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  • Verified

Good cover but very expensive

published

I have been with the company approx. 5 years great cover especially extras but them to be quite expensive and price goes up regularly every year

Insurance claim madeYes
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Review collected in partnership with Frank Health Insurance

  • Verified

Necessary evil

published

We have been with Frank health insurance on the top hospital for over five years. We have never made a claim to date. I find health insurance to be extremely expensive and there is a total lack of loyality acknowledgement through premium discounts.
It seems to me that the members that make no claims are supporting thise that make many. There should be a system that premiums are adjusted depending on claim history just like motor vehicle cover.

Insurance claim madeNo
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Review collected in partnership with Frank Health Insurance

  • Verified

Perfect for my needz

published

4 years have never had any
problems with frank claims are dealt with promptly and the people are always happy to help

Insurance claim madeYes
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Review collected in partnership with Frank Health Insurance

Kacie Tulliani

Kacie TullianiConstitution Hill

  • Verified

Amazed by refund

published

After numerous dismal refunds from a major fund I wasn’t expecting much of a refund for my daughters dental, I submitted the claim & was pleasantly surprised at the refund which was almost the entire amount......yep routine checkup & clean but 6 times the refund of a major fund, couldn’t be happier.

Insurance claim madeYes
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Review collected in partnership with Frank Health Insurance

No Thanks

No ThanksSydney, NSW

  • 2 reviews
  • Verified

Works for me

published

Every contact I've had with Frank has worked out well and I've had a few! The website is easy to use and webchat is very very good!

Insurance claim madeYes
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Review collected in partnership with Frank Health Insurance

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Faye

FayeMelbourne

  • Verified

Covers but costs

published

All costs money and questionable if the limited used extras rebates covers the extra cost of insurance!?
However Frank phone service helpful, understandable and good. Easy to negotiate and understand online.
Been covered by health insurance all my life and been with Frank one year. Happy to stay with them thus far.
Do wish I could make direct periodic payments rather than only direct debit.

Insurance claim madeYes
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Review collected in partnership with Frank Health Insurance

  • Verified

Good vale with known rebates

published

Known amount of rebate makes Frank nixie in the industry - it’s easy to calculate the value you are obtaining.

Insurance claim madeYes
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Review collected in partnership with Frank Health Insurance

Jacqui

JacquiSouth East Queensland, QLD

  • 5 reviews
  • 5 likes
  • Verified

Best value

published

Around 5 years. I think Frank offers the best value to the consumers. I don’t take out the extras but have the basic hospital cover.

Insurance claim madeYes
1 comment
Frank Health Insurance
Frank Health Insurance FFrank Health Insurance
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Review collected in partnership with Frank Health Insurance

  • Verified

A great start

published

Have been with Frank since Sept. 2018. The online claim process has been easy to navigate, time efficient and speedy rebates. So far, so good :)

Insurance claim madeYes
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Review collected in partnership with Frank Health Insurance

  • Verified

Easy to use and reasonably priced

published

Have used Frank for over 2 years now, they are reasonably priced for the inclusions and cover and it’s very easy to make claims and see what your coverage includes. I regularly check my coverage and haven’t been able to find better value for money.

Insurance claim madeYes
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Review collected in partnership with Frank Health Insurance

Page 4 of 21
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Questions & Answers

ZPY1921

ZPY1921asked

Does frank health insurance cover life health cover in all states ? I live in SA.

1 answer
Frederik
Frederik

I guess as health is Federal, but check with Frank please

Joe

Joeasked

Ho my name is Giuseppe Capone member number 321684.
With my working visa coverage I can get reimbursement for medicines like high blood pressure or specialist visit?

No answers
Christine W

Christine Wasked

We have been with Frank for 3 years and they have been very professional when ever I need to find out anything to do with our policy and claims would recommend them to anyone. The only thing I don't know is if our policy is from January to December or does it restart from financial year.

1 answer
k.pringle
k.pringle

Hi....well i guess you are lucky. I had a terrible time with them

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