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Frank Health Insurance

Frank Health Insurance (page 5 of 26)

4.2 from 507 reviews · View Statistics

Reviews

  • Value for Money
    3.9 (64)
  • Transparency
    3.9 (48)
  • Customer Service
    4.2 (62)
  • Claim Resolution Time
    • <1 week (30)
    • 1-2 weeks (3)
    • 1-2 months (3)
    • 3+ months (1)
  • Claim ApprovedYes (34) · No (3)
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Ally

Ally

  • 3 reviews
  • Verified customer

Not satisfied.

published

I have been with Frank for a few years.
The cost of private health continues to go up and I am charged more however am not seeing any benefit back to me.
I recently purchased glasses and was shocked how little Frank covered - the gap was more than I had expected and I was dissatisfied. I will be looking around at other providers to compare prices and offers.

Insurance claim madeYes
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Review collected in partnership with Frank Health Insurance

  • Verified customer

Good value for money in

published

Nearly 2 years. I never wanted private health insurance but signed up as I felt obliged to because of my turning 31. Frank was the easiest to understand and best value for money for the minimal cover I required.

They are easy to get in contact with, and claims are so simple and fast!

Thumbs up!!!!

Insurance claim madeYes
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Review collected in partnership with Frank Health Insurance

  • Verified customer

Too expensive

published

3 years. I have calculated that I would be better off financially if I was reliant on Medicare only.
The extras I have do not cover the work that I need to have done and when I am covered the benefit is far less than I should be entitled to.

Insurance claim madeYes
1 comment
Frank Health Insurance
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kat

katSydney

  • Verified customer

You definitely won't love them

published

Poor digital offering and self service with non-existent communication about the fact that your digital request can't be automatically processed and will instead appear to have failed. Contacting them instead requires a great deal of drive - live chat wait times in excess of 15 mins and phone wait times close to 30 mins. Overall, a product that is comparable price-wise to the market pushed by a company who doesn't value their customers enough to offer a decent service.

Insurance claim madeYes
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Review collected in partnership with Frank Health Insurance

Alan Chaplin

Alan ChaplinSouth East Queensland, QLD

  • 2 reviews
  • Verified customer

We are old and it is the best insurance we have had

published

I have been with FRANK INSURANCE for six plus years and My wife and I have no complaints what so ever. The only poor thing is the time it took to answer the phone but I have not needed to contact them for some time and things may have changed. Frank do like to be contacted by email but being old computers worry me.

Insurance claim madeYes
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Review collected in partnership with Frank Health Insurance

  • Verified customer

Private health gives you options.

published

I was with Medibank private and asked choice to fine me a more affordable insurance. They selected Frank. I am happy with Frank at the moment. I have been with Frank 3-4 years.

Insurance claim madeYes
1 comment
Frank Health Insurance
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Review collected in partnership with Frank Health Insurance

Denise Foulston

Denise FoulstonWide Bay-Burnett, QLD

  • 2 reviews
  • 2 likes
  • Verified customer

The best and fairest health insurance on the market

published

Approximately 3 years and they have always been fantastic.Claims are processed promptly and the refunds they offer are the best on the market by far.

Insurance claim madeYes
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Review collected in partnership with Frank Health Insurance

  • Verified customer

Health insurance in Australia needs an overview

published

6 years we’ve been with Frank and I strongly feel that the health insurance in Australia needs an urgent overhaul. It’s ridiculously expensive for what you get. I’ll be doing a lot of shopping around before April 1st to make sure I get the best deal possible. Frank has been good but surely there has to be better deals.

Insurance claim madeYes
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Review collected in partnership with Frank Health Insurance

  • Verified customer

Has everything I need & easy to deal with

published

It is ridiculous to require a minimum of twenty words for a response to this question. I have been with Frank for approx 3 years

Insurance claim madeYes
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Review collected in partnership with Frank Health Insurance

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  • Verified customer

Efficient service. Would like emails to be answered in a shorter time frame

published

Several years
Why do I need to write twenty words
I didn’t make a claim as I was ineligible although I paid hospital excess

Insurance claim madeNo
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Review collected in partnership with Frank Health Insurance

  • Verified customer

Friendly, efficient and reliable

published

Always delivers what they say they will. Friendly staff who help when you need them, nothing seems to bother Frank’s Team

Insurance claim madeNo
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Review collected in partnership with Frank Health Insurance

  • Verified customer

Easy to deal with

published

Been with this provider for over 5 years. Easy to do everything online, although I keep hoping we would get more benefits in return or have benefits be transferable between my partner and I.

Insurance claim madeYes
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Review collected in partnership with Frank Health Insurance

  • Verified customer

Straightfoward coverage at a simple price

published

Have been with Frank for four years. Coverage is affordable, easy to understand and simple to claim. Support staff are incredibly helpful and highly responsive.

Insurance claim madeYes
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Review collected in partnership with Frank Health Insurance

KIm Bauld

KIm BauldBRIGHTON

  • Verified customer

As we age it is mandatory that we have private health cover, unfortunately it is becoming more and m

published

2 years. I will continue to stay with them but I will always review every year due to cost and if there are changes to the policy, so that it no longer suits me.

Insurance claim madeYes
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Review collected in partnership with Frank Health Insurance

  • Verified customer

Use it regularly

published

I have been with frank for 4 years. Disappointed they have removed [name removed] from their list to be able to claim

Insurance claim madeYes
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Review collected in partnership with Frank Health Insurance

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  • Verified customer

Excellent customer service and health benefits

published

2 years and loving it! Frank ia for members and the customer service is really good. I made a Kate claim and I called the call centre and they explained the process very simple and timely response.

Insurance claim madeYes
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Review collected in partnership with Frank Health Insurance

  • Verified customer

great service very responsive

published

been with Frank for 6 months after being with HIF, they are very responsive (I mostly use online chat) and helpful whenever I contact them and efficient in paying off claims

Insurance claim madeYes
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Review collected in partnership with Frank Health Insurance

  • Verified customer

Good cover but very expensive

published

I have been with the company approx. 5 years great cover especially extras but them to be quite expensive and price goes up regularly every year

Insurance claim madeYes
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Review collected in partnership with Frank Health Insurance

  • Verified customer

Necessary evil

published

We have been with Frank health insurance on the top hospital for over five years. We have never made a claim to date. I find health insurance to be extremely expensive and there is a total lack of loyality acknowledgement through premium discounts.
It seems to me that the members that make no claims are supporting thise that make many. There should be a system that premiums are adjusted depending on claim history just like motor vehicle cover.

Insurance claim madeNo
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Review collected in partnership with Frank Health Insurance

  • Verified customer

Perfect for my needz

published

4 years have never had any
problems with frank claims are dealt with promptly and the people are always happy to help

Insurance claim madeYes
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Review collected in partnership with Frank Health Insurance

Page 5 of 26
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Questions & Answers

ZPY1921

ZPY1921asked

Does frank health insurance cover life health cover in all states ? I live in SA.

1 answer
Frederik
Frederik

I guess as health is Federal, but check with Frank please

Joe

Joeasked

Ho my name is Giuseppe Capone member number 321684.
With my working visa coverage I can get reimbursement for medicines like high blood pressure or specialist visit?

No answers
Christine W

Christine Wasked

We have been with Frank for 3 years and they have been very professional when ever I need to find out anything to do with our policy and claims would recommend them to anyone. The only thing I don't know is if our policy is from January to December or does it restart from financial year.

1 answer
k.pringle
k.pringle

Hi....well i guess you are lucky. I had a terrible time with them

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