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Frank Health Insurance

Frank Health Insurance (page 5 of 18)

4.2 from 509 reviews · View Statistics

Reviews

  • Value for Money
    4.8 (41)
  • Transparency
    4.9 (32)
  • Customer Service
    5.0 (41)
  • Claim Resolution Time
    • <1 week (21)
    • 1-2 weeks (2)
    • 1-2 months (1)
  • Claim ApprovedYes (25) · No (0)
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Faultless......so far!

published

I've been with Frank Insurance for about 12 months now and made a few claims thus far.
My invoices were processed and funds transferred to me within 48 hours as promised by the company.
I'm a happy camper!

Insurance claim madeYes
1 comment
Frank Health Insurance
Frank Health Insurance FFrank Health Insurance

Hi Chris! Thanks for taking the time to leave your feedback about your experience to date. We hope you have a safe New Year! Thanks, Niva -Team Frank.

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frank health insurance is perfict for us

published

11 months and we a happy that we have joined frank health insurance due to the understanding that you have with your clients especially at the age that my wife and me are

Insurance claim madeYes
1 comment
Frank Health Insurance
Frank Health Insurance FFrank Health Insurance

Hi Rocky. Thanks so much for your review. We do our best to help our members so we are pleased to hear that you are happy with our customer service.
Melanie - Team Frank

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Always receiving comments on how much rebate we get!!

published

I have been with Frank for about 3 years and cannot be happier with the service. I always have comments made when I use my fund about how little of a gap I pay. Every interaction with a Frank staff member has been pleasant and effective. Would recommend Frank to all.

Insurance claim madeNo
1 comment
Frank Health Insurance
Frank Health Insurance FFrank Health Insurance
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My secret Thoughts on customer service (which are not so secret now)

published

app.3 years. Every time I've had an enquiry it has been dealt with to my satisfaction. The person has always been very pleasant and have made me feel I wasn't a nuisance as if I was special

Insurance claim madeYes
1 comment
Frank Health Insurance
Frank Health Insurance FFrank Health Insurance
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  • Verified

Stress free health insurance

published

Around 5 years I changed to frank because they promised no fuss health insurance and that’s what I’ve had. My claim was dealt with quickly and every time I ring frank the staff are friendly and helpful

Insurance claim madeYes
1 comment
Frank Health Insurance
Frank Health Insurance FFrank Health Insurance

Hi Carmel,
Thanks for taking the time to leave a review! We try and keep things simple and affordable so it’s great to hear that you've been happy with your experience to date.
Zac - Team Frank

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Review collected in partnership with Frank Health Insurance

  • Verified

efficient and good value

published

one year and so far they have lived up to my expectations, especially with dental rebates. They were recommended to me via my dental nurse

Insurance claim madeYes
1 comment
Frank Health Insurance
Frank Health Insurance FFrank Health Insurance

Hi Christine, thank you for taking the time to leave a review. It is great to hear that you are happy with your level of Frank cover and benefits .
Regards,
Melissa, Team Frank

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Review collected in partnership with Frank Health Insurance

Stormin Norman

Stormin NormanTownsville

An OASIS in the desert.

published

A member for nearly three years, as a 70 yr old male, I am often critical of the 'young', modern business practice, and the "health" industry in particular. My past (40 yr) experience, (all with major funds), cemented my view. And then came FRANK! Right from my first phone contact (Melanie), nothing but positivity - courtesy, manners, great product knowledge coupled with prompt efficient handling of claims. and all at a reasonable cost.

Insurance claim madeYes
1 comment
Frank Health Insurance
Frank Health Insurance FFrank Health Insurance

Hi Norman,
Thank you for taking the time to leave us a review!
We try and keep things simple and affordable so I'm really glad to hear that you have been happy with our level of service, it's something we really take pride in.
Melissa - Team Frank

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Poppy

PoppyCanberra

I love the professionalism on Frank insurance employee, claims always paid quick and always with g

published

We have been for 5 years and 8 months with Frank insurance and no regret. ( good decision ) we have recommended them to many of our friend and colleagues.

Insurance claim madeYes
2 comments
Frank Health Insurance
Frank Health Insurance FFrank Health Insurance

Hi Poppy,
Thank you for taking the time to leave us a review. We pride ourselves on providing great customer service, so it is great to hear that you have had such a good experience with Frank.
Melanie - Team Frank.

Poppy
Poppy

I have been only honest about it .....

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  • Verified

Excellent Customer Service

published

I have had a great experience with Frank Insurance. All my claims went through very quickly and easily and the website is easy to navigate and use. Using the customer service web chat tool, Georgia gave me excellent assistance including detailed options for now and for the future, was empathetic, and very kind. I would recommend Frank Health insurance to friends and family as it has been a very positive experience to have insurance with them.

Insurance claim madeYes
1 comment
Frank Health Insurance
Frank Health Insurance FFrank Health Insurance

Hi Marnie, thank you for taking the time to leave us a review! We aim to keep things as simple as possible at Frank so It’s great to hear that you have been happy with your experience and the service you have been provided.
Melanie – Team Frank

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  • Verified

Honest and helpful!

published

Only a new customer and needed to query extent of current coverage. Rep was honest, helpful and very informative!
Thank you

Insurance claim madeNo
1 comment
Frank Health Insurance
Frank Health Insurance FFrank Health Insurance
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Review collected in partnership with Frank Health Insurance

  • Verified

Exceptional customer service

published

We’ve had our insurance with Frank health for about 8years because they provide competitive rates and great service.
They make claiming very easy too.

Insurance claim madeYes
1 comment
Frank Health Insurance
Frank Health Insurance FFrank Health Insurance
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Review collected in partnership with Frank Health Insurance

Gabrielle Niheta

Gabrielle NihetaGreater Melbourne (Outer), VIC

  • 2 reviews
  • Verified

this is a great cover

published

1 year and it awesome was with GMHBA who are part of franks and I would recommend franks to my family and friends

Insurance claim madeYes
1 comment
Frank Health Insurance
Frank Health Insurance FFrank Health Insurance
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Review collected in partnership with Frank Health Insurance

Jelksie

Jelksie

  • 2 reviews
  • Verified

Great cover. Have never been disappointed.

published

We've been with Frank for between 4 and 5 years. They have covered myself and my partner and now our 2 children. We are very happy with them.

Insurance claim madeNo
1 comment
Frank Health Insurance
Frank Health Insurance FFrank Health Insurance

Hi Jelksie,
Thanks for the review! We try and keep things simple and affordable so it’s great to hear that you've been happy with your experience to date.
Zac - Team Frank

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Review collected in partnership with Frank Health Insurance

WifeandBusyMumof2

WifeandBusyMumof2Sydney, NSW

  • 3 reviews
  • Verified

Cheapest hospital cover i have found!!!!

published

Our family have held Hospital cover with Frank Health Insurance for close to 3 years now. Its perfect!!! They don't hassle you with phone calls or slam you with marketing emails. Everything is done online and claiming is so easy. I cannot speak highly enough of Frank :)

Insurance claim madeNo
1 comment
Frank Health Insurance
Frank Health Insurance FFrank Health Insurance

Thanks for taking the time to provide us with your review. Frank try and keep things affordable and simple for our members. It is great to hear that you've been happy with your experience to date. Thanks again!
Melissa - Team Frank

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Review collected in partnership with Frank Health Insurance

  • Verified

no worries

published

few years .. . . all handled by hospital so I didn't have to worry about form filling. Thanks for efficiency of your operation

Insurance claim madeYes
1 comment
Frank Health Insurance
Frank Health Insurance FFrank Health Insurance

Hi Wesley,
Thanks for the review! It is great to hear that you've been happy with your experience to date.
Melissa - Team Frank

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Review collected in partnership with Frank Health Insurance

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Len M

Len MSouth East Queensland, QLD

  • 2 reviews
  • Verified

Good Maintenance programme

published

nearly 7 years. We need it as long as we can afford it, but I think the day is fast approaching when we won't be able to. Their service is excellent!

Insurance claim madeYes
1 comment
Frank Health Insurance
Frank Health Insurance FFrank Health Insurance

Hi Len, thank you for taking the time to leave a review. If you ever require assistance please don't hesitate to contact us.
Regards,
Melissa, Team Frank

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Review collected in partnership with Frank Health Insurance

  • Verified

Happy to return to frank health insurance

published

I recently returmed to frank health insurance following going to another provider which proved to be a huge mistake.
As far as I am concernd, frank health insurance is the best fund on the market.

Insurance claim madeYes
1 comment
Frank Health Insurance
Frank Health Insurance FFrank Health Insurance

Thanks so much for your review Gerri! It is lovely to read such great feedback about Frank

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Review collected in partnership with Frank Health Insurance

joybell

joybellAU

  • 2 reviews
  • Verified

very efficient

published

2yrs. unfortunately had 2 hospitalizations,very happy with the way our claims were handled.. very efficient.
no out of pocket costs, except for our excess.

Insurance claim madeYes
2 comments
Frank Health Insurance
Frank Health Insurance FFrank Health Insurance
joybell
joybell

thanks so much Melissa for your encouraging words. xox

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Review collected in partnership with Frank Health Insurance

Jules

Jules

  • 2 reviews
  • Verified

Love my 50/50 arrangements

published

I've been with Frank for about 4yrs. Love the flexibility of mixing and matching to meet my health insurance needs. Loving the no gap preventative dental!

Insurance claim madeYes
1 comment
Frank Health Insurance
Frank Health Insurance FFrank Health Insurance

Hi Jules,
Thanks for taking the time to review Frank! We hope you have a great day.
Team Frank

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Review collected in partnership with Frank Health Insurance

  • Verified

Members only makes it good

published

We changed to Frank July August 2017. One week later l was told l needed an urgent operation. Frank were wonderful about it and l was able to claim . No fuss . Thank you Frank,

Insurance claim madeYes
1 comment
Frank Health Insurance
Frank Health Insurance FFrank Health Insurance

Thanks so much for your review Lois! We do our best to help our members so, we were pleased to read your review

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Review collected in partnership with Frank Health Insurance

Page 5 of 18
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Questions & Answers

ZPY1921

ZPY1921asked

Does frank health insurance cover life health cover in all states ? I live in SA.

1 answer
Frederik
Frederik

I guess as health is Federal, but check with Frank please

Joe

Joeasked

Ho my name is Giuseppe Capone member number 321684.
With my working visa coverage I can get reimbursement for medicines like high blood pressure or specialist visit?

No answers
Christine W

Christine Wasked

We have been with Frank for 3 years and they have been very professional when ever I need to find out anything to do with our policy and claims would recommend them to anyone. The only thing I don't know is if our policy is from January to December or does it restart from financial year.

1 answer
k.pringle
k.pringle

Hi....well i guess you are lucky. I had a terrible time with them

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