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Frank Health Insurance

Frank Health Insurance (page 5 of 27)

4.2 from 516 reviews · View Statistics

Reviews

  • Value for Money
    4.0 (58)
  • Transparency
    3.9 (49)
  • Customer Service
    4.3 (56)
  • Claim Resolution Time
    • <1 week (25)
    • 1-2 weeks (3)
    • 1-2 months (2)
    • 3+ months (2)
  • Claim ApprovedYes (28) · No (4)
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Terry Stewart
Terry StewartNorth Queensland, QLD
  • Verified

Excellent cover, budget price

published

Top level service and cover for very reasonable prices. Why wouldn’t everyone have at least extras cover at this price. Every time I go to a service provider and they swipe my card they say, Frank i’ve never heard of that. But when they see the level of reimbursement and the minimal gap to pay, they are always shocked. That in itself talks up how good this insurance is.

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Review collected in partnership with Frank Health Insurance

Madeleine E
Madeleine EAU
  • 2 reviews

Easy to understand health insurance, competitively priced.

published

Easy to set up, everything is online, written in plain English that is easy to understand and website is simple to use. Good insurance, competitively priced. Customer service is good too. Highly recommend.

Randall Short
Randall ShortSydney Surrounds, NSW
  • Verified

Exceeded my expectations for a private health membership

published

- Yes, Yes
- lodged claims and resolution always rapid. Entitlements directly credited - No fuss.
- my 3rd or 4th year. I've tried all the 'Commercial' ones previously. That's all they are - Commercials!

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Review collected in partnership with Frank Health Insurance

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  • Verified

I recommend Frank

published

recommed Frank to many people. We have been a member of Frank for many years and I love it's no fuss/authentic policies and procedures. The customer service is outstandingly prompt, efficient and seamless.

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Review collected in partnership with Frank Health Insurance

  • Verified

very good

published

approx 5 years i have no more to say about your company i recommend frank to all our friends thank you

Insurance claim madeYes
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Review collected in partnership with Frank Health Insurance

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  • Verified

Happy

published

Always quick to pay, have never had any problems claiming, happy with services used. Nil complaints
Good service provided for family

Insurance claim madeYes
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Review collected in partnership with Frank Health Insurance

  • Verified

Useless

published

18 yrs. only joined for tax purposes. Frank has an insidious operating model. They hide the facts hoping you will never find out. If you do find out they give you the policy which is too difficult to figure out while keep increasing the premium so you give up in frustration and they win. I believe others would be the same. I will quit private health insurance completely at the earliest opportunity.

Insurance claim madeYes
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Review collected in partnership with Frank Health Insurance

  • Verified

Easiest and most rewarding health insurance

published

Frank health insurance is great - I signed up easily online and had all my questions answered promptly with web-chat. I prefer web-chat to phoning. Whenever I make a claim at the practitioner they always say the rebate is the best they've seen. In my experience the rebates are fantastic for dentistry and osteo. Retrospective online claiming is easy too.

Insurance claim madeYes
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Review collected in partnership with Frank Health Insurance

  • Verified

Happy Frank

published

We have been with Frank for a few years now and are very happy. Would be nice for private health insurance companies to be more flexible when it comes to allocation of specific $ for services. Example: If you need more physio, you should be able to move chiro $ to physio etc. But besides this Frank has been really good.

Insurance claim madeNo
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  • Verified

Waste of money

published

It’s a total waste of money I just have this policy for tax purposes, I doubt that I will ever use it.

Insurance claim madeNo
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Review collected in partnership with Frank Health Insurance

  • Verified

Good value for money in

published

Nearly 2 years. I never wanted private health insurance but signed up as I felt obliged to because of my turning 31. Frank was the easiest to understand and best value for money for the minimal cover I required.

They are easy to get in contact with, and claims are so simple and fast!

Thumbs up!!!!

Insurance claim madeYes
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Review collected in partnership with Frank Health Insurance

kat
katSydney
  • Verified

You definitely won't love them

published

Poor digital offering and self service with non-existent communication about the fact that your digital request can't be automatically processed and will instead appear to have failed. Contacting them instead requires a great deal of drive - live chat wait times in excess of 15 mins and phone wait times close to 30 mins. Overall, a product that is comparable price-wise to the market pushed by a company who doesn't value their customers enough to offer a decent service.

Insurance claim madeYes
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Review collected in partnership with Frank Health Insurance

Alan Chaplin
Alan ChaplinSouth East Queensland, QLD
  • 2 reviews
  • Verified

We are old and it is the best insurance we have had

published

I have been with FRANK INSURANCE for six plus years and My wife and I have no complaints what so ever. The only poor thing is the time it took to answer the phone but I have not needed to contact them for some time and things may have changed. Frank do like to be contacted by email but being old computers worry me.

Insurance claim madeYes
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Review collected in partnership with Frank Health Insurance

Denise Foulston
Denise FoulstonWide Bay-Burnett, QLD
  • 2 reviews
  • 3 likes
  • Verified

The best and fairest health insurance on the market

published

Approximately 3 years and they have always been fantastic.Claims are processed promptly and the refunds they offer are the best on the market by far.

Insurance claim madeYes
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Frank Health Insurance

  • Verified

Has everything I need & easy to deal with

published

It is ridiculous to require a minimum of twenty words for a response to this question. I have been with Frank for approx 3 years

Insurance claim madeYes
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Review collected in partnership with Frank Health Insurance

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Page 5 of 27
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Questions & Answers

ZPY1921
ZPY1921asked

Does frank health insurance cover life health cover in all states ? I live in SA.

1 answer
Frederik
Frederik

I guess as health is Federal, but check with Frank please

Joe
Joeasked

Ho my name is Giuseppe Capone member number 321684.
With my working visa coverage I can get reimbursement for medicines like high blood pressure or specialist visit?

No answers
Christine W
Christine Wasked

We have been with Frank for 3 years and they have been very professional when ever I need to find out anything to do with our policy and claims would recommend them to anyone. The only thing I don't know is if our policy is from January to December or does it restart from financial year.

1 answer
k.pringle
k.pringle

Hi....well i guess you are lucky. I had a terrible time with them

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