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Frank Health Insurance

Frank Health Insurance (page 5 of 24)

4.2 from 512 reviews · View Statistics

Reviews

  • Value for Money
    4.6 (46)
  • Transparency
    4.8 (35)
  • Customer Service
    4.8 (46)
  • Claim Resolution Time
    • <1 week (23)
    • 1-2 weeks (2)
    • 1-2 months (1)
  • Claim ApprovedYes (27) · No (0)
Previous
Next
  • Verified

Excellent customer service and health benefits

published

2 years and loving it! Frank ia for members and the customer service is really good. I made a Kate claim and I called the call centre and they explained the process very simple and timely response.

Insurance claim madeYes
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Review collected in partnership with Frank Health Insurance

  • Verified

great service very responsive

published

been with Frank for 6 months after being with HIF, they are very responsive (I mostly use online chat) and helpful whenever I contact them and efficient in paying off claims

Insurance claim madeYes
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Review collected in partnership with Frank Health Insurance

  • Verified

Perfect for my needz

published

4 years have never had any
problems with frank claims are dealt with promptly and the people are always happy to help

Insurance claim madeYes
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Review collected in partnership with Frank Health Insurance

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Kacie Tulliani
Kacie TullianiConstitution Hill
  • Verified

Amazed by refund

published

After numerous dismal refunds from a major fund I wasn’t expecting much of a refund for my daughters dental, I submitted the claim & was pleasantly surprised at the refund which was almost the entire amount......yep routine checkup & clean but 6 times the refund of a major fund, couldn’t be happier.

Insurance claim madeYes
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Review collected in partnership with Frank Health Insurance

Jacqui
JacquiSouth East Queensland, QLD
  • 5 reviews
  • 5 likes
  • Verified

Best value

published

Around 5 years. I think Frank offers the best value to the consumers. I don’t take out the extras but have the basic hospital cover.

Insurance claim madeYes
1 comment
Frank Health Insurance
Frank Health Insurance FFrank Health Insurance
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Review collected in partnership with Frank Health Insurance

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Next
  • Verified

Can’t complain

published

been with them for two years and have never had a problem - refunds are always fast and service is good.

Insurance claim madeYes
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Review collected in partnership with Frank Health Insurance

  • Verified

All good so far

published

A few years, but haven't had to use it yet, so therefore so far so good. Happy not to receive paper and able to check my account online.

Insurance claim madeNo
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Review collected in partnership with Frank Health Insurance

  • Verified

Best Choice for Health Insurance

published

I have been with Frank for quite a few years now. I have enjoyed top rate service, easy to navigate self service on line, and generous rebates. Very happy with my choice for extras health insurance...

Insurance claim madeYes
1 comment
Frank Health Insurance
Frank Health Insurance FFrank Health Insurance
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Review collected in partnership with Frank Health Insurance

Kay Chislett
Kay ChislettVictoria, 3064
  • 6 reviews
  • 1 like
  • Verified

Very good health insurance

published

We have been with Frank for nearly 20 years now have made many Hospital claims never disappointed great company to deal with

Insurance claim madeYes
1 comment
Frank Health Insurance
Frank Health Insurance FFrank Health Insurance
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HowItReallyIs
HowItReallyIsSydney, NSW
  • 26 reviews
  • 16 likes
  • Verified

Great online service - terrific despite not having any branches

published
Insurance claim madeYes
2 comments
Frank Health Insurance
Frank Health Insurance FFrank Health Insurance
HowItReallyIs
HowItReallyIs

Glad to be able to truthfully put up some good reviews :) it has become harder and harder to do. Full credit to the team where it is due they are super to deal with.

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Review collected in partnership with Frank Health Insurance

Ruth
Ruth
  • 2 reviews
  • Verified

It Works For Me!

published

I have been a Frank member for over 10 years and have been very happy with the overall support financially Frank has afforded me. Nothing has disappointed me thus far!

Insurance claim madeYes
1 comment
Frank Health Insurance
Frank Health Insurance FFrank Health Insurance
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Review collected in partnership with Frank Health Insurance

  • Verified

I had to make several claims which were propessionally and promptly executed with no fuss what so ev

published

I have been with frank for approx., 3 years after leaving another insurer that I had been with for many years who in my opinion didn't appreciate my loyalty.

Insurance claim madeYes
1 comment
Frank Health Insurance
Frank Health Insurance FFrank Health Insurance
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  • Verified

Best health insurer I’ve had

published

Been with Frank for over two years, simplest health insurance I’ve had! Easy claims, issues quickly resolved and great rebates.

Insurance claim madeYes
1 comment
Frank Health Insurance
Frank Health Insurance FFrank Health Insurance
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Review collected in partnership with Frank Health Insurance

  • Verified

Good service

published

We have been with Frank for 4 years. Good customer service, clear and easy online claim process. Will refer family and friend.

Insurance claim madeYes
1 comment
Frank Health Insurance
Frank Health Insurance FFrank Health Insurance
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  • Verified

It’s great

published

5 years I have been with Frank, never a problem with a claim. 80% rebate is great. I use it all the time for chiro, dentist and glasses.

Insurance claim madeYes
1 comment
Frank Health Insurance
Frank Health Insurance FFrank Health Insurance
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Page 5 of 24
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Questions & Answers

ZPY1921
ZPY1921asked

Does frank health insurance cover life health cover in all states ? I live in SA.

1 answer
Frederik
Frederik

I guess as health is Federal, but check with Frank please

Joe
Joeasked

Ho my name is Giuseppe Capone member number 321684.
With my working visa coverage I can get reimbursement for medicines like high blood pressure or specialist visit?

No answers
Christine W
Christine Wasked

We have been with Frank for 3 years and they have been very professional when ever I need to find out anything to do with our policy and claims would recommend them to anyone. The only thing I don't know is if our policy is from January to December or does it restart from financial year.

1 answer
k.pringle
k.pringle

Hi....well i guess you are lucky. I had a terrible time with them

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