Excellent customer service and health benefits
2 years and loving it! Frank ia for members and the customer service is really good. I made a Kate claim and I called the call centre and they explained the process very simple and timely response.
great service very responsive
been with Frank for 6 months after being with HIF, they are very responsive (I mostly use online chat) and helpful whenever I contact them and efficient in paying off claims
Perfect for my needz
4 years have never had any
problems with frank claims are dealt with promptly and the people are always happy to help
Amazed by refund
After numerous dismal refunds from a major fund I wasn’t expecting much of a refund for my daughters dental, I submitted the claim & was pleasantly surprised at the refund which was almost the entire amount......yep routine checkup & clean but 6 times the refund of a major fund, couldn’t be happier.
Around 5 years. I think Frank offers the best value to the consumers. I don’t take out the extras but have the basic hospital cover.
been with them for two years and have never had a problem - refunds are always fast and service is good.
All good so far
A few years, but haven't had to use it yet, so therefore so far so good. Happy not to receive paper and able to check my account online.
Best Choice for Health Insurance
I have been with Frank for quite a few years now. I have enjoyed top rate service, easy to navigate self service on line, and generous rebates. Very happy with my choice for extras health insurance...
Very good health insurance
We have been with Frank for nearly 20 years now have made many Hospital claims never disappointed great company to deal with
Great online service - terrific despite not having any branches
Having been with HCF for over 25 years we've now changed to Frank a few years ago and have been more than happy. It's true to say the only claims we have made have been for extras cover glasses and dentist visits mainly but more recently I've had some ongoing chiropractic work and was delighted with what I got back. The customer service staff have been EXCELLENT to deal with when I've had trouble claiming online they have put a manual claim through for me...all you need to do is ask. Nobody likes paying for health insurance it's true but at l...east I feel we are putting a little more back in our pocket with Frank (P.S. don't be put off that a lot of providers don't know them they are a recognised health fund that allow direct claim backs at the dentist I go to even though they were not aware) I just pay the difference between the service fee and the actual charge.
It Works For Me!
I have been a Frank member for over 10 years and have been very happy with the overall support financially Frank has afforded me. Nothing has disappointed me thus far!
I had to make several claims which were propessionally and promptly executed with no fuss what so ev
I have been with frank for approx., 3 years after leaving another insurer that I had been with for many years who in my opinion didn't appreciate my loyalty.
Best health insurer I’ve had
Been with Frank for over two years, simplest health insurance I’ve had! Easy claims, issues quickly resolved and great rebates.
We have been with Frank for 4 years. Good customer service, clear and easy online claim process. Will refer family and friend.
5 years I have been with Frank, never a problem with a claim. 80% rebate is great. I use it all the time for chiro, dentist and glasses.
Questions & Answers
Does frank health insurance cover life health cover in all states ? I live in SA.
I guess as health is Federal, but check with Frank please
Ho my name is Giuseppe Capone member number 321684.
With my working visa coverage I can get reimbursement for medicines like high blood pressure or specialist visit?
We have been with Frank for 3 years and they have been very professional when ever I need to find out anything to do with our policy and claims would recommend them to anyone. The only thing I don't know is if our policy is from January to December or does it restart from financial year.
Hi....well i guess you are lucky. I had a terrible time with them
Get an answer from our members and Frank Health Insurance representatives
Other Health Insurance
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.