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Frank Health Insurance

Frank Health Insurance

4.2 from 534 reviews · View Statistics
Listing monitored by Frank Health Insurance

Reviews

  • Value for Money
    1.6 (22)
  • Transparency
    1.3 (19)
  • Customer Service
    2.0 (21)
  • Claim Resolution Time
    • <1 week (4)
    • 1-2 weeks (1)
    • 1-2 months (2)
    • 3+ months (2)
  • Claim ApprovedYes (4) · No (5)
Previous
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Emad A.
Emad A.Sydney, NSW

Worst Insurance Fund Ever!

published
Incentivised Review No
Claim Made No
Frank Health Insurance
Frank Health InsuranceFrank Health Insurance
Emad A.
Emad A.
  • Verified

Frank is making it very painful to get what you had in Health.com.au

published

I spent hours in contact with Frank through call, online case and email. It's been months waiting. Give me what I paid for and answer my email. My Paid To Date should match what I had in Health.com.au before your parent company closed it down and transferred me to Frank. I don't understand why have you made this transfer process so painful for people.

Value for Money
2/5
Transparency
1/5
Frank Health Insurance
Frank Health InsuranceFrank Health Insurance
Martin
Martin
Rachel G.
Rachel G.Greater Melbourne (Metropolitan), VIC
  • 5 reviews
  • 5 likes

Utter disaster - I left ASAP

published
Value for Money
1/5
Transparency
1/5
Frank Health Insurance
Jo G.Frank Health Insurance
Rachel G.
Rachel G.
Toni
ToniSouth East Queensland, QLD
  • 3 reviews

FRANK took over from Health.com Insurance - they cancelled my cover without my knowledge

published
Incentivised Review No
Claim Made No
Frank Health Insurance
Jo G.Frank Health Insurance
Toni
Toni
Health Insurance

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Max Taylor
Max TaylorPerth, WA
  • 3 reviews

RIPPED OFF

published
Value for Money
1/5
Transparency
1/5
wayne
wayne Hobart, TAS
  • 2 reviews

dont go there! issue resolved

published

issues resolved recieved my full refund communication not very good there needs to be more communication in the future so to avoid a bad review i think things were better before the merge to frank

Customer Service
3/5
Incentivised Review No

dont go there!

published

transferred from health.com to frank,joined online after a week i decided to cancel on the thirty day cooling off period because it did not suit me they still debited my bank and told me i would get a full refund! i got back about one third of the premium ! wont recommend them or refer them even though they offered me a better deal its all about money! i transferred to another fund keep away!!

Incentivised Review No
Claim Made No

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Next
Cas
CasGreater Melbourne (Outer), VIC
  • 2 reviews
  • Verified

Pretty good but have not compared funds for a while

published

Website easy to navigate and if you need additional information easy to contact. Customer staff have also been very courteous and helpful. Claims are paid quickly. Ive been with Frank for a long time and am disappointed that loyalty rebates are being discontinued as well as some of the other rebates.

Value for Money
3/5
Transparency
4/5
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Azin S.
Azin S.Sydney, NSW
  • 3 reviews
  • 1 like

Their staff give misleading information and try to get out of paying off your claims!

published

I have extras cover with Frank Insurance which is meant to cover any ambulance services. I had to use the NSW ambulance service 3 months ago and I end up paying the ambulance invoice myself because Frank wasn’t responding to them. I tried to claim it back from them and they keep asking me for more documents even though I already sent them everything they asked me to send! I don’t know what they are aiming for here but it definitely doesn’t look like they are doing their job properly!! Don’t recommend it!

Transparency
1/5
Incentivised Review No
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Dillon BM
Dillon BMSouth East Queensland, QLD
  • 3 reviews

Customer sevice isn't great and it really isn't value for money.

published

The policy was not good value considering you can obtain an almost identical policy from competitors for cheaper, they for some reason misspelled my name even though I signed up via the online form (and everything was typed), it took them longer than usual to setup my account after receiving the clearance certificate and upon trying to cancel my policy, the customer service officer made it purposefully difficult.

Value for Money
1/5
Transparency
1/5
Matt H
Matt HSouthwest, VIC
  • 10 reviews
  • 28 likes
  • Verified

Poor hospital cover and terrible IT system with Frank.

published
Value for Money
2/5
Transparency
2/5
siddharth
siddharthGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 2 likes

Faulty system, hiding behind guise of non profit to deny services &/or compensation

published
Value for Money
3/5
Transparency
1/5
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The Muppett
The MuppettSydney
  • 9 reviews
  • 7 likes
  • Verified

Disgraceful behaviour during the covid pandemic

published
Value for Money
1/5
Transparency
1/5
Ariadna R.
Ariadna R.Sydney, NSW

Attention migrants! Got charged for Lifetime Health Cover even got hospital cover immediately

published

I just realised that for the last 3 years I was charged for LHC even as a migrant who got immediately (within 365 days) a private health cover since got a Permanent Residency (and entering the country) I'm not suppose to pay it. And this is about 100$ per month!
Send a request for a refund. Membership Number 245260

Value for Money
1/5
Transparency
1/5
Ariadna R.
Ariadna R.

Can confirm that the after contacting the insurance company, provided medicare document they have fully refunded

mitchbukka
mitchbukka
  • 2 reviews
  • 1 like

dropped optical provider without notification

published

Frank dropped my optical dispensor vision direct with no notice to customers who have been using them regularly. Now $300 out of pocket. I can return my prescription glasses but wont get refunded for the lenses. They state vision direct is not australian, however they promote "clearly" who are also international

Incentivised Review No
Claim Made Yes
Page 1 of 5

Questions & Answers

Kerry
Kerryasked

Im 38 single wanting hospital cover for weight loss surgery. Can you suggest level needed & costs Thanks

1 answer
Bob
Bob

Just give Frank a call they are really helpfull

ZPY1921
ZPY1921asked

Does frank health insurance cover life health cover in all states ? I live in SA.

1 answer
Frederik
Frederik

I guess as health is Federal, but check with Frank please

Joe
Joeasked

Ho my name is Giuseppe Capone member number 321684.
With my working visa coverage I can get reimbursement for medicines like high blood pressure or specialist visit?

No answers
See all Frank Health Insurance questions

Get an answer from our members and Frank Health Insurance representatives

Details

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