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Frank Health Insurance

Frank Health Insurance

4.2 from 539 reviews · View Statistics
Listing monitored by Frank Health Insurance

Reviews

  • Value for Money
    3.7 (6)
  • Transparency
    3.8 (5)
  • Customer Service
    4.4 (5)
  • Claim Resolution Time
    • <1 week (5)
  • Claim ApprovedYes (6) · No
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Jennifer
JenniferGreater Melbourne (Metropolitan), VIC
  • 2 reviews

affordable cover

published

I have given Franks a run for my money, when I make a query or complain they have always been professional & responsive, and attended to my claims quickly, also my I had a issue with my LTH Cover, I found where the error was it was from previous fund and Frank refunded my monies straight away. thank you

Value for Money
5/5
Transparency
5/5
Customer Service
5/5
Incentivised Review No
Claim Made Yes
Plan CoverageHospital and extras
Coverage TypeSingle
Under 30No
Claim Resolution Time<1 week
Claim ApprovedYes
Arthur
ArthurGreater Melbourne (Inner), VIC
  • 18 reviews
  • 8 likes
  • Verified

Affordable and decent coverage

published
Value for Money
5/5
Transparency
5/5
Customer Service
5/5
Incentivised Review No
Claim Made Yes
Plan CoverageHospital and extras
Coverage TypeSingle
Under 30No
Claim Resolution Time<1 week
Claim DateDecember 2020
Claim ApprovedYes
Giarc
GiarcSouth East Queensland, QLD
  • 3 reviews

Good Coverage, Easy to deal with

published

Good value for the hospital & essential extras bundle. Have been with them for a few years, and even got money back. No issues with hospital day surgery claims. I would like to see a choice for the excess instead of the $750 only being offered and 50% for Day Surgery.

Value for Money
4/5
Transparency
4/5
Customer Service
4/5
Incentivised Review No
Claim Made Yes
Plan CoverageHospital and extras
Coverage TypeSingle
Under 30No
Claim Resolution Time<1 week
Claim ApprovedYes
Luke
LukeGreater Melbourne (Inner), VIC
  • 2 reviews
  • Verified

Frank are neat

published

Extras are great value. 50/80% pay-back at the counter makes appointments with allied health providers so affordable! Haven't had to use hospital so can't comment about that. Online systems are a little buggy/confusing (and if you ever have to call be prepared for a long wait), but the team are pleasant and helpful.

Value for Money
4/5
Transparency
4/5
Customer Service
4/5
Incentivised Review No
Claim Made Yes
Plan CoverageHospital and extras
Coverage TypeSingle
Under 30No
Claim Resolution Time<1 week
Claim ApprovedYes
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Review collected in partnership with Frank Health Insurance

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The worst and lowest pay out for coverage

published

I was with frank insurance for a number of years. Paid huge amount each month and got bugger all when it was time to claim from my surgery. Was told by the medical staff / receptionist that FRANK is the lowest paying health insurance.
The staff do not properly tell you the complete cost and because they left out a few certain words like ' combined total" I was in for a rude shock when I had to pay more money than thought.
Be aware

Value for Money
1/5
Transparency
1/5
Incentivised Review No
Claim Made Yes
Plan CoverageHospital and extras
Coverage TypeSingle
Claim DateMarch 2019
Claim ApprovedYes
  • Verified

More about extras

published

I thought the policy was good value when i changed to it 2 years ago from another similar cover. And compared to a lot of others it is better value.
I am happy with the higher 60 % rebate. Never a problem to claim. But I don't like the fact that for eg. naturopathic & homeopathic is no longer inc. in any health insurance. + the other dozen or more modalities wiped from health insurance.
I like the fact that I can suspend my insurance if i'm out of the country for longer than a month.

Value for Money
3/5
Customer Service
4/5
Incentivised Review No
Claim Made Yes
Plan CoverageHospital and extras
Coverage TypeFamily
Claim Resolution Time<1 week
Claim DateMarch 2019
Claim ApprovedYes
Frank Health Insurance
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Review collected in partnership with Frank Health Insurance

Questions & Answers

Kerry
Kerryasked

Im 38 single wanting hospital cover for weight loss surgery. Can you suggest level needed & costs Thanks

1 answer
Bob
Bob

Just give Frank a call they are really helpfull

ZPY1921
ZPY1921asked

Does frank health insurance cover life health cover in all states ? I live in SA.

1 answer
Frederik
Frederik

I guess as health is Federal, but check with Frank please

Joe
Joeasked

Ho my name is Giuseppe Capone member number 321684.
With my working visa coverage I can get reimbursement for medicines like high blood pressure or specialist visit?

No answers
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Details

CategoryHealth Insurance
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