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Frank Health Insurance

Frank Health Insurance

4.2 from 509 reviews · View Statistics

Reviews

  • Value for Money
    2.0 (3)
  • Transparency
    2.0 (1)
  • Customer Service
    3.0 (3)
  • Claim Resolution Time
    • <1 week (1)
  • Claim ApprovedYes (1) · No (0)
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Matt H

Matt HSouthwest, VIC

  • 10 reviews
  • 28 likes
  • Verified

Poor hospital cover and terrible IT system with Frank.

published
Value for Money
Transparency
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Rahim

RahimPerth, WA

  • 2 reviews

Thinking to Switch

published
Value for Money
Customer Service
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Leroy

LeroyGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • Verified

Losing it's edge

published

With recent changes, Frank doesn't have seemed to kept up value for money-wise. I hope to be changing insurance soon but just doing my final checks. (NB: Looking like AHM or health.com.au)

Value for Money
Customer Service
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  • Verified

Too expensive

published

3 years. I have calculated that I would be better off financially if I was reliant on Medicare only.
The extras I have do not cover the work that I need to have done and when I am covered the benefit is far less than I should be entitled to.

Insurance claim madeYes
1 comment
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Terri G

Terri G

  • 2 reviews
  • Verified

Ridiculous amount of money

published

5 years have never made a claim on it and have never received any type of acknowledgement or discount as a result.

Insurance claim madeNo
1 comment
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Fi

FiGreater Melbourne (Metropolitan), VIC

  • 4 reviews
  • 9 likes
  • Verified

Good products, but crap service + serious privacy concerns

published
Insurance claim madeYes
3 comments
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Fi
Fi
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Trish

Trish

  • 2 reviews

No GP cover - surprising!

published

I have been paying $75 a month for frank insurance (OVHC) for months and have just found out there is no gp cover - forget about any other extras! To me, this is a pretty basic part of health insurance and nowhere was this clarified or even mentioned through the process.

Insurance claim madeNo
1 comment
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Disappointed when actually needed to claim

published
Insurance claim madeYes
1 comment
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Alex M

Alex MSydney, NSW

  • 2 reviews
  • 2 likes
  • Verified

Useless

published

It's not only that the basic coverage does not provide outpatient services for overseas visitors, there is no option to get outpatient services paying more.

Additionally, overseas visitors cannot use the website to update payment details, which means you have to contact their call center to do so.

In my opinion: useless. They just take your money, and provide no value in return.

Insurance claim madeNo
1 comment
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iris

irismt martha

  • 8 reviews
  • 9 likes

Be careful

published

Make sure you write down the date, the time and the person you spoke to. Otherwise they just ignore any of your requests and even though they say all conversations are recorded they are not interested in helping you.
I rang and cancelled because I realised the terms were not suitable for us. They still took money from our account and pretended they never got the cancel call. You may be saving some money but there is no ambulance cover.

Insurance claim madeNo
2 comments
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shaun

shaunSydney Surrounds, NSW

  • 4 reviews
  • 5 likes

Customer service is shocking

published
Insurance claim madeNo
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Israel V.

Israel V.Canberra

  • Verified

Misleading advertising, Frank 457 overseas cover provides almost no coverage

published
Insurance claim madeYes
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Boby

BobyMelbourne

Bad experience changing funds

published

When Frank was supposed to arrange cancellation of my existing fund I was still debited by them putting my bank account into red so no money for food over Easter!

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Robbo53

Robbo53Brisbane

  • 7 reviews
  • 4 likes

Not wot u get

published

3 weeks ago got a quote and joined as thought WOW very nice . Today got an update $50 above first month payment ( which had been paid but only went for 2 weeks ). It would seem their simple way of doing things ..AINT .So I cancelled today filled out paperwork , scanned , emailed ..2 sorry 3hrs later was ask to fill in the paperwork
I now have to apologise to my previous insurer who was willing to beat Frank .
Plus they said if I come back things maybe dearer
Simple
Simple

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Questions & Answers

ZPY1921

ZPY1921asked

Does frank health insurance cover life health cover in all states ? I live in SA.

1 answer
Frederik
Frederik

I guess as health is Federal, but check with Frank please

Joe

Joeasked

Ho my name is Giuseppe Capone member number 321684.
With my working visa coverage I can get reimbursement for medicines like high blood pressure or specialist visit?

No answers
Christine W

Christine Wasked

We have been with Frank for 3 years and they have been very professional when ever I need to find out anything to do with our policy and claims would recommend them to anyone. The only thing I don't know is if our policy is from January to December or does it restart from financial year.

1 answer
k.pringle
k.pringle

Hi....well i guess you are lucky. I had a terrible time with them

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