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Frank Health Insurance

Frank Health Insurance

4.2 from 509 reviews · View Statistics

Reviews

  • Value for Money
    3.5 (2)
  • Transparency
    3.0 (1)
  • Customer Service
    3.0 (2)
  • Claim Resolution Time
    • <1 week (1)
    • 1-2 months (1)
  • Claim ApprovedYes (2) · No (0)
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member_id_413615

member_id_413615Banks 2906, ACT

  • 2 reviews

Decent offering - screwed up billing causing headaches

published
Value for Money
Transparency
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Kevin

KevinGreater Melbourne (Outer), VIC

  • 21 reviews
  • 27 likes

Higher Premiums & Reduced Services.

published
Value for Money
Customer Service
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2 comments
Frank Health Insurance
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Kevin
Kevin

We thankfully have moved Health funds with better coverage at cheaper rate.

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Ally

Ally

  • 3 reviews
  • Verified

Not satisfied.

published

I have been with Frank for a few years.
The cost of private health continues to go up and I am charged more however am not seeing any benefit back to me.
I recently purchased glasses and was shocked how little Frank covered - the gap was more than I had expected and I was dissatisfied. I will be looking around at other providers to compare prices and offers.

Insurance claim madeYes
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Review collected in partnership with Frank Health Insurance

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  • Verified

Health insurance in Australia needs an overview

published

6 years we’ve been with Frank and I strongly feel that the health insurance in Australia needs an urgent overhaul. It’s ridiculously expensive for what you get. I’ll be doing a lot of shopping around before April 1st to make sure I get the best deal possible. Frank has been good but surely there has to be better deals.

Insurance claim madeYes
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Review collected in partnership with Frank Health Insurance

  • Verified

Easy to deal with

published

Been with this provider for over 5 years. Easy to do everything online, although I keep hoping we would get more benefits in return or have benefits be transferable between my partner and I.

Insurance claim madeYes
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Review collected in partnership with Frank Health Insurance

KIm Bauld

KIm BauldBRIGHTON

  • Verified

As we age it is mandatory that we have private health cover, unfortunately it is becoming more and m

published

2 years. I will continue to stay with them but I will always review every year due to cost and if there are changes to the policy, so that it no longer suits me.

Insurance claim madeYes
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  • Verified

Use it regularly

published

I have been with frank for 4 years. Disappointed they have removed [name removed] from their list to be able to claim

Insurance claim madeYes
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  • Verified

Overpriced offers nothing

published

3/4 years. Expensive and can’t claim for anything. Better off without it but the government would only penalise me anyway for not having it. Looking to change providers in the near future

Insurance claim madeNo
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Review collected in partnership with Frank Health Insurance

Leeds2007

Leeds2007Sydney, NSW

  • 2 reviews
  • Verified

If you want something cheap then Frank Health

published

3 Years with Frank Health Insurance. Just cheap for taxation purpose. If you really want to use the insurance dont buy the basic one. It doesnt cover you anything!

Insurance claim madeNo
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  • Verified

Ok

published

Over 3 years it's ok but could be better
The rebate I got back was not as much as expected for new glasses

Insurance claim madeNo
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Review collected in partnership with Frank Health Insurance

Martha Weisensee

Martha Weisensee

  • 2 reviews
  • 1 like
  • Verified

!!

published

I have been with Frank insurance for Approximately four to five years.
They really don’t offer anything except an increase every year.

Insurance claim madeNo
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  • Verified

It is doing enough for me to continue.

published

6/7 years I think.

Insurance claim madeNo
1 comment
Frank Health Insurance
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  • Verified

Meh

published

Had for 5 years, never made a claim, extras are too expensive and only have insurance for tax purposes. Seems expensive for never using it.

Insurance claim madeNo
1 comment
Frank Health Insurance
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  • Verified

It’s ok

published

It’s ok, a bit overpriced and I’m looking at moving to Bupa. We haven’t used it very often but seems ok

Insurance claim madeYes
1 comment
Frank Health Insurance
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  • Verified

Easy to use

published

I have been with Frank for several years - changed over from a major fund due to cost and found Frank to be easy to use.

Insurance claim madeYes
1 comment
Frank Health Insurance
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  • Verified

Difficult to make claims

published

I have only tried to make one claim and it has taken over a week. It took 20 minutes to get through o speak to someone too.

Insurance claim madeYes
1 comment
Frank Health Insurance
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  • Verified

Good service. Not value for money.

published

Five years with Frank and no issues. Disappointed with Frank's Basic Hospital cover. I know I can get more for my money elsewhere!

Insurance claim madeYes
1 comment
Frank Health Insurance
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  • Verified

Very average for the price.

published

Excludes quite a few things compared to other providers. Can definitely get better value elsewhere. The extras cover is good, although major dental has a few things missing which you would see as standard elsewhere.

Insurance claim madeNo
1 comment
Frank Health Insurance
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  • Verified

good

published

3 years, well priced but wait times for best hospital cover are long. If premiums go up again we will have to drop the cover

Insurance claim madeYes
1 comment
Frank Health Insurance
Frank Health Insurance FFrank Health Insurance

Hi Elvis,
Thanks for taking the time to review Frank!
Melissa - Team Frank

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Review collected in partnership with Frank Health Insurance

Evelyn

EvelynNarre Warren

  • 5 reviews

So far so good, but a single gripe

published

I've been having trouble logging into the member centre because for some reason, none of my emails are working. I decided to make a call at 5pm as the offices shouldn't have closed yet (8am-6pm), yet I was on the line through to 6pm. And it's not even a Friday? I'd understand employees leaving work early on a Friday, but an hour early on a Tuesday is not helpful at ALL. If your employees are leaving at 5pm, I think it's time you change your "business hours" to something more appropriate, because an hour on hold after being told a 7 minute wait was ahead of me, AND during business hours is a joke.

I'm trying to make my first claim, and this is starting to seem like the wrong choice.

Insurance claim madeNo
1 comment
Frank Health Insurance
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Questions & Answers

ZPY1921

ZPY1921asked

Does frank health insurance cover life health cover in all states ? I live in SA.

1 answer
Frederik
Frederik

I guess as health is Federal, but check with Frank please

Joe

Joeasked

Ho my name is Giuseppe Capone member number 321684.
With my working visa coverage I can get reimbursement for medicines like high blood pressure or specialist visit?

No answers
Christine W

Christine Wasked

We have been with Frank for 3 years and they have been very professional when ever I need to find out anything to do with our policy and claims would recommend them to anyone. The only thing I don't know is if our policy is from January to December or does it restart from financial year.

1 answer
k.pringle
k.pringle

Hi....well i guess you are lucky. I had a terrible time with them

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