1 photo
Frank Health Insurance

Frank Health Insurance

4.2 from 542 reviews · View Statistics
Listing monitored by Frank Health Insurance

Reviews

  • Value for Money
    4.1 (15)
  • Transparency
    4.4 (11)
  • Customer Service
    4.3 (16)
  • Claim Resolution Time
    • <1 week (6)
    • 1-2 weeks (1)
    • 1-2 months (1)
  • Claim ApprovedYes (7) · No (0)
Previous
Clear all
Next
wayne
wayne Hobart, TAS
  • 2 reviews

dont go there! issue resolved

published

issues resolved recieved my full refund communication not very good there needs to be more communication in the future so to avoid a bad review i think things were better before the merge to frank

Customer Service
3/5
Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!
  • Verified

EMERGENCY HOSPITAL ADMISSION

published

My wife was admitted to a public hospital as a private patient for emergency observation.
When hospital reception swiped her Frank Health membership card, everything was taken care of; room, meals, treatment, doctor etc.
Being a member of Frank Health simplified the whole process & no payment was required.

Value for Money
4/5
Transparency
4/5
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Frank Health Insurance

Cas
CasGreater Melbourne (Outer), VIC
  • 2 reviews
  • Verified

Pretty good but have not compared funds for a while

published

Website easy to navigate and if you need additional information easy to contact. Customer staff have also been very courteous and helpful. Claims are paid quickly. Ive been with Frank for a long time and am disappointed that loyalty rebates are being discontinued as well as some of the other rebates.

Value for Money
3/5
Transparency
4/5
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Frank Health Insurance

RDR
RDR
  • 2 reviews
  • 1 like
  • Verified

Really Good

published

I think I’ve been with Frank Insurance for at least 2 years? Maybe more..
It has been a simple process to navigate and has great customer service so far.
The policy works well for my specific health needs

Value for Money
4/5
Transparency
4/5
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Frank Health Insurance

Health Insurance

Find out how Frank Health Insurance compares to other Health Insurance

Know better, choose better.

Compare all
  • Verified

Happy with Frank

published

All claims dealt with quickly. Very happy with Frank Health Insurance. Been with Frank for around 10 years. I like the variety of claims I can apply for. Helps me stay on top of my health.

Value for Money
4/5
Transparency
5/5
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Frank Health Insurance

Mandy H.
Mandy H.Greater Melbourne (Outer), VIC
  • Verified

Simple, good cover, no fuss full coverage health insurance. And they are right here in Victoria.

published

Im sure we dont use our policy to the full. But it gives us the security we want when it comes to extras. We get 80 per cent back and make full use of optical.

Incentivised Review No
Claim Made No
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Frank Health Insurance

Natsully
NatsullySouth East Queensland, QLD
  • 11 reviews
  • 8 likes

No Frills with good service

published

It's no frills, and would be good if there was a bit more flexibility in how much you can claim in your extras, but it's still heads and shoulders over the other big insurance companies. The online portal is super easy to use and you can get help easily.

Value for Money
4/5
Transparency
5/5
Similar opinion? Write a review on ProductReview.com.au!

Related Articles

Previous
Super Funds Awards 2020!

A good super fund can make a substanial difference to the amount you retire with. From retail super funds to self managed super funds, view reviewer ratings for the top-rated super funds of 2022.

Wendy Z.
Wendy Z.12 Jan 2022
super-funds-awards-2020
Credit Card Awards 2020

Whether it's the sign up bonus, rates and fees, or reliable customer service that you look for in a credit card, a credit card is often used everyday, so it's important you choose one that meets your needs and that you're happy with. These are the top-rated credit cards this year, as decided by ProductReview.com.au reviewers.

Wendy Z.
Wendy Z.19 Nov 2019
credit-card-awards-2020
Australian Government Rebates & Incentives for Private Health Insurance

There are a number of government rebates, discounts, and additional charges that could apply to you when taking out private health insurance. We've outlined the main ones here so you don't have to dig through all the research yourself.

Nathan S.
Nathan S.7 Feb 2020
australian-government-rebates-incentives-for-private-health-insurance
Next
Jennifer
JenniferGreater Melbourne (Metropolitan), VIC
  • 2 reviews

affordable cover

published

I have given Franks a run for my money, when I make a query or complain they have always been professional & responsive, and attended to my claims quickly, also my I had a issue with my LTH Cover, I found where the error was it was from previous fund and Frank refunded my monies straight away. thank you

Value for Money
5/5
Transparency
5/5
Similar opinion? Write a review on ProductReview.com.au!
Arthur
ArthurGreater Melbourne (Inner), VIC
  • 18 reviews
  • 8 likes
  • Verified

Affordable and decent coverage

published
Value for Money
5/5
Transparency
5/5
Similar opinion? Write a review on ProductReview.com.au!
Health Insurance

Find out how Frank Health Insurance compares to other Health Insurance

Know better, choose better.

Compare all
marilyn
marilynSydney Surrounds, NSW
  • 2 reviews

can't live without health cover

published

Yes
no claim as yet, ask me in a months time
Don't know card doesn't say
Don't ask people to do a survey then tell then how many words to right, that is very rude, if you're not satisfied don't ask

Value for Money
4/5
Customer Service
4/5
Similar opinion? Write a review on ProductReview.com.au!
Giarc
GiarcSouth East Queensland, QLD
  • 3 reviews

Good Coverage, Easy to deal with

published

Good value for the hospital & essential extras bundle. Have been with them for a few years, and even got money back. No issues with hospital day surgery claims. I would like to see a choice for the excess instead of the $750 only being offered and 50% for Day Surgery.

Value for Money
4/5
Transparency
4/5
Similar opinion? Write a review on ProductReview.com.au!
Luke
LukeGreater Melbourne (Inner), VIC
  • 2 reviews
  • Verified

Frank are neat

published

Extras are great value. 50/80% pay-back at the counter makes appointments with allied health providers so affordable! Haven't had to use hospital so can't comment about that. Online systems are a little buggy/confusing (and if you ever have to call be prepared for a long wait), but the team are pleasant and helpful.

Value for Money
4/5
Transparency
4/5
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Frank Health Insurance

Health Insurance

Find out how Frank Health Insurance compares to other Health Insurance

Know better, choose better.

Compare all
Dal Marshall
Dal MarshallNorth Western Region, NSW
  • 4 reviews
  • 1 like

So far so good, and expect this to continue

published

Policy is great value, only offering the things I need not offering me things that are of absolutely no use to me as is offered by my current health fund

October 28th 2019 Update: Good product, nicely priced

Havent had to use the insurance yet, and hope it will be some time before I ever need it ..... but so far the experience has been positive and expect this to continue into the future.

Value for Money
5/5
Transparency
5/5
Similar opinion? Write a review on ProductReview.com.au!
member_id_413615
member_id_413615Banks 2906, ACT
  • 2 reviews

Decent offering - screwed up billing causing headaches

published
Value for Money
4/5
Transparency
3/5
Similar opinion? Write a review on ProductReview.com.au!
Hancko
HanckoHunter Region, NSW
  • 2 reviews

Good cover

published

I have already been in hospital this year and paid $500 excess and now been told that I have to pay another $250 excess in July when I go in again because of the excess now being $750. I was told previously that I was covered for the year and wouldn’t have to pay again when I asked so I stayed with Frank who I have been happy with but $750 excess for an overnight or day surgery is just too much.

Value for Money
5/5
Customer Service
5/5
Similar opinion? Write a review on ProductReview.com.au!
Page 1 of 5

Questions & Answers

Kerry
Kerryasked

Im 38 single wanting hospital cover for weight loss surgery. Can you suggest level needed & costs Thanks

1 answer
Bob
Bob

Just give Frank a call they are really helpfull

ZPY1921
ZPY1921asked

Does frank health insurance cover life health cover in all states ? I live in SA.

1 answer
Frederik
Frederik

I guess as health is Federal, but check with Frank please

Joe
Joeasked

Ho my name is Giuseppe Capone member number 321684.
With my working visa coverage I can get reimbursement for medicines like high blood pressure or specialist visit?

No answers
See all Frank Health Insurance questions

Get an answer from our members and Frank Health Insurance representatives

Details

CategoryHealth Insurance
Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.