?
? !
1 photo
Frank Health Insurance

Frank Health Insurance

4.2 from 509 reviews · View Statistics

Reviews

  • Value for Money
    4.8 (41)
  • Transparency
    4.9 (32)
  • Customer Service
    5.0 (41)
  • Claim Resolution Time
    • <1 week (21)
    • 1-2 weeks (2)
    • 1-2 months (1)
  • Claim ApprovedYes (25) · No (0)
Previous
Next

I have compaired Frank with many services but" they "can not beat there pricing or services

published

2013 still current with them 2021
Have been offered other policies but they cannot give the same for the $ value that makes all the difference when your on the pension I would rather pay health insurance than home and content insurance

Value for Money
Transparency
See all answers
Similar opinion? Write a review on ProductReview.com.au!
RobbieS

RobbieSCentral Highlands and Goldfields, VIC

  • 3 reviews

Excellent call centre

published

I rang Frank on their1300 to ask a question. the lovely consultant Olivia was ever so charming and very helpful and resolved my query on the spot. I have just joined and feel I HAVE done hubby and myself a really big favour. I have heard frank are very good.

Value for Money
Transparency
See all answers
1 comment
RobbieS
RobbieS

We are on a couple's plan and are both well over 3o.

Similar opinion? Write a review on ProductReview.com.au!
Michael Giusti

Michael GiustiGreater Melbourne (Metropolitan), VIC

Great call Centre with very little wait time. All staff members very knowledgeable and polite

published

Claims are paid with no fuss. Call Centre staff amazing,
Cover is expensive, however in line with other health insurance company’s
Been with Frank 2 years from GMHBA 8 years

Value for Money
Transparency
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Health Insurance

Find out how Frank Health Insurance compares to other Health Insurance

Know better, choose better.

Compare all
jezil

jezilGreater Melbourne (Metropolitan), VIC

  • 4 reviews
  • Verified

Almost perfect!

published
Value for Money
Transparency
See all answers
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Frank Health Insurance

  • Verified

Frank is god value

published

Always helpful and polite, they have helped me out on a couple of occasions, even with the Covid , they reduced my subscription.Very cost effective and easy to contact, well done Frank!

Incentivised ReviewNo
Claim MadeNo
See all answers
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Frank Health Insurance

  • Verified

Frank is a legend

published

Frank has been very supportive and transparent through a tough 12 months. My policy is simple to understand and staff were readily available to check items and provide advice on potential out of pocket costs etc thank you Frank!!

Value for Money
Transparency
See all answers
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Frank Health Insurance

Matt

MattGreater Melbourne (Outer), VIC

  • 5 reviews
  • 6 likes

A simple call made it worthwhile.

published

My policy is great value. I could actually claim more than what l thought. Having Basic cover l was only looking at the hospital stay.
Lodged the claim over the phone and everything was simple. Was offered a call back if l ran into any issues.
7 years after thinking was l really someone that needed cover.

Value for Money
Transparency
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Robin Marchment

Robin MarchmentGreater Melbourne (Metropolitan), VIC

Great service and premiums.

published

Good choice of cover. Good premiums. Great service. Any query always answered promptly, clearly and courteously. I've been with Frank for about 6 years. Check other funds each year but always stay with Frank.

Value for Money
Transparency
See all answers
Similar opinion? Write a review on ProductReview.com.au!

I am extremely satisfied with Frank Insurance.

published

My policy is good value.
Bountify were a great company that recommended Frank Ins. and helped me set it up.
Claims usually happen immediately. Adjustments are made by the service provider.
I joined Frank 30-6-2015 (five years)

Value for Money
Transparency
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Health Insurance

Find out how Frank Health Insurance compares to other Health Insurance

Know better, choose better.

Compare all
Gee

Gee

  • 2 reviews

Health insurance as it should be - Simple and affordable

published

The best health insurer I've used so far- Frank make it very easy to claim on the spot or online. There is no catch with Frank, you get your rebates no matter where you go - no need to go to a 'choice' providers selected by your health insurer.

Value for Money
Transparency
See all answers
Similar opinion? Write a review on ProductReview.com.au!

Great perfect

published

Easy access with on hand personnel to answer any queries with claims and questions on what your policy covers.
Ive been a member for approximately 10 years and i can't fault them

Value for Money
Transparency
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Singh

SinghSydney, NSW

  • 2 reviews

Good for me

published

Policy now good value and easy to set up third time around after putting in alot of homework first and reading fine prints .i had to ask alot of questions and now understand how my policy will work for me.being here 9 months.have made no claims so far.

Value for Money
Transparency
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Veronika

VeronikaSydney, NSW

  • Verified

Love Frank

published

Every time I use my Frank card the providers can't believe the value I get back. Also the customer service is excellent. Recommend them all the time to friends and family.

Incentivised ReviewNo
Claim MadeNo
See all answers
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Frank Health Insurance

Great coverage, competitive price

published

I was introduced to Frank through iSelect. I had actually chosen them myself firstly but iSelect confirmed my choice. I have only been with Frank for a few years but have had to have made several claims during that time. The claim process has been really easy and I have even unexpectedly received money back at the end of the year. The only negative thing I would say is that they are only contactable Monday to Friday during business hours.

Value for Money
Transparency
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Peita

PeitaSouth East Queensland, QLD

  • 2 reviews

Frank health is a great value and customer service

published

I’ve been with Frank for over 2 years now. Easy to set up with very helpful friendly staff and easy to do claims online and only a few days to process.

Value for Money
Transparency
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Health Insurance

Find out how Frank Health Insurance compares to other Health Insurance

Know better, choose better.

Compare all
pdekroon13

pdekroon13Darling Downs, QLD

  • 2 reviews

Fair and Fair dinkum

published

always been there to assist with claims , and offer help with questions , have so far been excellent with paying out claims and made me feel less vulnerable , or worried about being taken care of , when sick and in an already stressful situation. It is nice to know Frank is watching my back .

Value for Money
Transparency
See all answers
Similar opinion? Write a review on ProductReview.com.au!
topion

topionSydney, NSW

  • 14 reviews

Love that Premiums remained reasonable

published

Policy was easy to set up and love that premiums did not escalate rapidly. This is my 3rd year with Frank Insurance after previously changing health insurance yearly due to dramatic rise in premiums

Value for Money
Customer Service
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Bonnie

BonnieIllawarra, NSW

Best ive come across

published

Policy very good value. Took no time at all to set up. Claims always settled quickly. Been with FRANK about 4 years. Very helpful and polite staff . Calls answered quickly

Incentivised ReviewNo
Claim MadeYes
See all answers
Similar opinion? Write a review on ProductReview.com.au!
  • Verified

Frank is the best health insurer

published

I have been very ill this year with cancer and Frank has been so supportive. The staff are incredibly helpful and compassionate. Thank you for your support over this last year.

Value for Money
Transparency
See all answers
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Frank Health Insurance

Debbie Hall

Debbie HallSydney, NSW

  • Verified

The best health cover i found

published

I have found Frank Health Insurance to be a life saver! I've had quite a lot of dental work and it's really taken the financial pressure off! I have also been able to visit my podiatrist and chiro last minute without it breaking the bank.

Value for Money
Transparency
See all answers
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Frank Health Insurance

Page 1 of 18
See all Frank Health Insurance reviews

Questions & Answers

ZPY1921

ZPY1921asked

Does frank health insurance cover life health cover in all states ? I live in SA.

1 answer
Frederik
Frederik

I guess as health is Federal, but check with Frank please

Joe

Joeasked

Ho my name is Giuseppe Capone member number 321684.
With my working visa coverage I can get reimbursement for medicines like high blood pressure or specialist visit?

No answers
Christine W

Christine Wasked

We have been with Frank for 3 years and they have been very professional when ever I need to find out anything to do with our policy and claims would recommend them to anyone. The only thing I don't know is if our policy is from January to December or does it restart from financial year.

1 answer
k.pringle
k.pringle

Hi....well i guess you are lucky. I had a terrible time with them

See all Frank Health Insurance questions

Get an answer from our members and Frank Health Insurance representatives

Details

CategoryHealth Insurance

Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.