great electronic systems in place, but still have the ability to speak with someone without the wait, awesome!
frank is great value, easy set up and excellent support. great electronic systems in place, but still have the ability to speak with someone without the wait, awesome! well done frank!!
When Frank Health Insurance took over Health.com I called to see if i had the same cover, I was told the only change may be the premiums. when they changed over I checked my cover online, it was the same until i tried using my Frank card, it was declined. I went on the Frank site only to find I couldn't view my cover, after a while i could view it only to find my cover had changed. My dental cover had changed, the claim I made was not now included in my cover! I called the contact number and waited close to an hour till someone responded only ...to be told my cover was as close to my original unfortunately my dental has now been changed, not covering what my original dental was! Unfortunately they are a rip off with no concern for anyone other than your money.
dont go there! issue resolved
issues resolved recieved my full refund communication not very good there needs to be more communication in the future so to avoid a bad review i think things were better before the merge to frank
dont go there!
transferred from health.com to frank,joined online after a week i decided to cancel on the thirty day cooling off period because it did not suit me they still debited my bank and told me i would get a full refund! i got back about one third of the premium ! wont recommend them or refer them even though they offered me a better deal its all about money! i transferred to another fund keep away!!
best ever health insurance
Great company to deal with. I have been with Frank for over 10 years and never had problem. My claims are managed with speed. Always easy to talk both over phone or Webchat. My extras cover gives me great refunds as well. Thanks Frank and your great team.
Very helpful with my cancer treatment, very few out of pocket expenses. Easy to navigate web site. Prompt payments on claims. Good value in my opinion. Glad I’m with them
Very professional and friendly
I have been with Frank for almost 10 yrs and find them very professional and friendly and very easy to deal with over the phone I have no hesitation in recommending them
I’m with Frank Health Insurance
Having had major surgery a number of claims have all been managed extremely well, I can certainly recommend Frank they are very easy and helpful to deal with, we’ll done Frank!
great service and rebates
Online refunds quick and easy. Fair price and good coverage. Only improvement would be if they had an app. When ever I have had to call, always had great phone service.
Pretty good but have not compared funds for a while
Website easy to navigate and if you need additional information easy to contact. Customer staff have also been very courteous and helpful. Claims are paid quickly. Ive been with Frank for a long time and am disappointed that loyalty rebates are being discontinued as well as some of the other rebates.
Frank Simple Extras is value Extras cover
I had reservations as I had not heard of Frank Health Insurance. We have no Hospital cover just extras which allows me to have feet reflexology etc. I am also covered for basic dental I.e clean X-ray and fillings. This policy won’t cover major dental but I’m only paying $$23 per fortnight which as I am on an Age pension it is what I can afford. The online application is very easy to complete. It’s called simple extras and covers 2 Adults. We took this policy out in Sept 2019. I can swipe my members card for all services.
I think Frank health insurance is by far the best and they are always happy to help in any way
We have been with Frank for about seven years I think and have never had a problem with them They are always happy to help and are more than helpful
Very good service
Very good value for money and the process of claiming is simple and friendly. We have been member of the insurance quite long time now it could be ten years or more.
Best Ever Health Insurance
I have been with Frank Health Insurance for quite a number of years now and can’t speak highly enough of their great customer service and swift processing of Extras claims. Very happy I switched to them!!
Their staff give misleading information and try to get out of paying off your claims!
I have extras cover with Frank Insurance which is meant to cover any ambulance services. I had to use the NSW ambulance service 3 months ago and I end up paying the ambulance invoice myself because Frank wasn’t responding to them. I tried to claim it back from them and they keep asking me for more documents even though I already sent them everything they asked me to send! I don’t know what they are aiming for here but it definitely doesn’t look like they are doing their job properly!! Don’t recommend it!
Questions & Answers
Im 38 single wanting hospital cover for weight loss surgery. Can you suggest level needed & costs Thanks
Just give Frank a call they are really helpfull
Does frank health insurance cover life health cover in all states ? I live in SA.
I guess as health is Federal, but check with Frank please
Ho my name is Giuseppe Capone member number 321684.
With my working visa coverage I can get reimbursement for medicines like high blood pressure or specialist visit?
Get an answer from our members and Frank Health Insurance representatives
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