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Frank Health Insurance

Frank Health Insurance

4.2 from 527 reviews · View Statistics
Listing monitored by Frank Health Insurance

Reviews

  • Value for Money
    3.9 (70)
  • Transparency
    3.8 (58)
  • Customer Service
    4.2 (69)
  • Claim Resolution Time
    • <1 week (29)
    • 1-2 weeks (4)
    • 1-2 months (3)
    • 3+ months (2)
  • Claim ApprovedYes (34) · No (5)
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John B.
John B.Greater Melbourne (Metropolitan), VIC

great electronic systems in place, but still have the ability to speak with someone without the wait, awesome!

published

frank is great value, easy set up and excellent support. great electronic systems in place, but still have the ability to speak with someone without the wait, awesome! well done frank!!

Value for Money
Transparency
Max Taylor
Max TaylorPerth, WA
  • 3 reviews

RIPPED OFF

published
Value for Money
Transparency
wayne
wayne Hobart, TAS
  • 2 reviews

dont go there! issue resolved

published

issues resolved recieved my full refund communication not very good there needs to be more communication in the future so to avoid a bad review i think things were better before the merge to frank

Customer Service
Incentivised Review No
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dont go there!

published

transferred from health.com to frank,joined online after a week i decided to cancel on the thirty day cooling off period because it did not suit me they still debited my bank and told me i would get a full refund! i got back about one third of the premium ! wont recommend them or refer them even though they offered me a better deal its all about money! i transferred to another fund keep away!!

Incentivised Review No
Claim Made No
Gabrielle
Gabrielle
  • 2 reviews
  • Verified

best ever health insurance

published

Great company to deal with. I have been with Frank for over 10 years and never had problem. My claims are managed with speed. Always easy to talk both over phone or Webchat. My extras cover gives me great refunds as well. Thanks Frank and your great team.

Value for Money
Transparency
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Review collected in partnership with Frank Health Insurance

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Next
  • Verified

Well organized

published

Very helpful with my cancer treatment, very few out of pocket expenses. Easy to navigate web site. Prompt payments on claims. Good value in my opinion. Glad I’m with them

Value for Money
Transparency
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Review collected in partnership with Frank Health Insurance

Bob
BobHunter Region, NSW
  • 12 reviews

Very professional and friendly

published

I have been with Frank for almost 10 yrs and find them very professional and friendly and very easy to deal with over the phone I have no hesitation in recommending them

Value for Money
Transparency
Stephen H.
Stephen H.Greater Melbourne (Outer), VIC
  • 2 reviews

I’m with Frank Health Insurance

published

Having had major surgery a number of claims have all been managed extremely well, I can certainly recommend Frank they are very easy and helpful to deal with, we’ll done Frank!

Value for Money
Transparency
  • Verified

great service and rebates

published

Online refunds quick and easy. Fair price and good coverage. Only improvement would be if they had an app. When ever I have had to call, always had great phone service.

Incentivised Review No
Claim Made Yes
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Frank Health Insurance

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Cas
CasGreater Melbourne (Outer), VIC
  • 2 reviews
  • Verified

Pretty good but have not compared funds for a while

published

Website easy to navigate and if you need additional information easy to contact. Customer staff have also been very courteous and helpful. Claims are paid quickly. Ive been with Frank for a long time and am disappointed that loyalty rebates are being discontinued as well as some of the other rebates.

Value for Money
Transparency
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Review collected in partnership with Frank Health Insurance

Christopher Thompson
Christopher ThompsonSouth East Queensland, QLD
  • 2 reviews
  • Verified

Frank Simple Extras is value Extras cover

published

I had reservations as I had not heard of Frank Health Insurance. We have no Hospital cover just extras which allows me to have feet reflexology etc. I am also covered for basic dental I.e clean X-ray and fillings. This policy won’t cover major dental but I’m only paying $$23 per fortnight which as I am on an Age pension it is what I can afford. The online application is very easy to complete. It’s called simple extras and covers 2 Adults. We took this policy out in Sept 2019. I can swipe my members card for all services.

Value for Money
Transparency
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Review collected in partnership with Frank Health Insurance

  • Verified

I think Frank health insurance is by far the best and they are always happy to help in any way

published

We have been with Frank for about seven years I think and have never had a problem with them They are always happy to help and are more than helpful

Value for Money
Transparency
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Review collected in partnership with Frank Health Insurance

Quang Tran
Quang TranSydney, NSW
  • Verified

Very good service

published

Very good value for money and the process of claiming is simple and friendly. We have been member of the insurance quite long time now it could be ten years or more.

Value for Money
Transparency
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Review collected in partnership with Frank Health Insurance

Judith Lee
Judith LeeMelbourne, Victoria
  • 3 reviews
  • 1 like
  • Verified

Best Ever Health Insurance

published

I have been with Frank Health Insurance for quite a number of years now and can’t speak highly enough of their great customer service and swift processing of Extras claims. Very happy I switched to them!!

Value for Money
Transparency
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Review collected in partnership with Frank Health Insurance

Azin S.
Azin S.Sydney, NSW
  • 3 reviews
  • 1 like

Their staff give misleading information and try to get out of paying off your claims!

published

I have extras cover with Frank Insurance which is meant to cover any ambulance services. I had to use the NSW ambulance service 3 months ago and I end up paying the ambulance invoice myself because Frank wasn’t responding to them. I tried to claim it back from them and they keep asking me for more documents even though I already sent them everything they asked me to send! I don’t know what they are aiming for here but it definitely doesn’t look like they are doing their job properly!! Don’t recommend it!

Transparency
Incentivised Review No
Health Insurance

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Page 1 of 19

Questions & Answers

Kerry
Kerryasked

Im 38 single wanting hospital cover for weight loss surgery. Can you suggest level needed & costs Thanks

1 answer
Bob
Bob

Just give Frank a call they are really helpfull

ZPY1921
ZPY1921asked

Does frank health insurance cover life health cover in all states ? I live in SA.

1 answer
Frederik
Frederik

I guess as health is Federal, but check with Frank please

Joe
Joeasked

Ho my name is Giuseppe Capone member number 321684.
With my working visa coverage I can get reimbursement for medicines like high blood pressure or specialist visit?

No answers
See all Frank Health Insurance questions

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