Worst Insurance Fund Ever!
Very bad insurance company, they use the insurance terminology and do not explain what is the person's cover. I found out after I wanted to make a claim that I am not covered. They use the insurance terminology to make their insurance the best while it is the worst. I started in 2016 and now it is 2021, after I wanted to do my first claim they stated I am not covered and if I do make a claim the excess will be more than the benefit they would pay. I am going to other health fund. I do not recommend Frank Insurance at all. The good thing about m...y issue is the amount I paid is just more a bit than the excess. I would have been screwed it it was a major operation or event that I would have to fork out thousands. I do not recommend Frank Insurance at all. If I was able to put a negative rating I would put it for sure, but I have to put 1 star so I can write this review. I am in the process of going to other insurance fund. Do not stay if you are already with Frank and don't become a member if you are thinking.
Frank is making it very painful to get what you had in Health.com.au
I spent hours in contact with Frank through call, online case and email. It's been months waiting. Give me what I paid for and answer my email. My Paid To Date should match what I had in Health.com.au before your parent company closed it down and transferred me to Frank. I don't understand why have you made this transfer process so painful for people.
I’ve been with frank for 2 yrs I work in health and find frank one of the more affordable funds. I was recommended to them and do recommend them to my patients
Utter disaster - I left ASAP
My heath fund was taken over by Frank. The transition process was appalling.
Frank never sent me a card to make claims, their phone line is a 45 minute wait (minimum) and they do not respond to emails. Frank also drastically reduced the coverage my old health fund provided.
After paying premiums and receiving NOTHING in return for 3 months, I left and requested a refund for the months when I could not access their service. No reply from Frank.
I will be reporting them to the Ombudsman.
Update: Frank seems to think I was wealthy enough to p...ay full price for services in the three months they charged me premiums without communication. I was not. So their ‘offer’ to reimburse receipts from those months is bogus. I went without services in lockdown because of Frank. They refuse to give me a refund and sincerely apologise. Ombudsman it is.
Amazing, Affordable and great service
I would wholeheartedly recommend Frank to everyone. Customer service is way above standard, I switched back to frank after having the worst time with another company who were useless.
I will not be getting talked into switching to another company EVER AGAIN.
Thank you FRANK
Frank Insurance is Wonderful
I can’t rate this wonderful company enough. Always there for my family. No problem claiming and have never once been disappointed. Easy to lodge claims , have been with this company for many years
FRANK took over from Health.com Insurance - they cancelled my cover without my knowledge
I had a treatment on 12 Aug, 2021 and needed to claim and I was declined after my treatment.
I called FRANK to be advised that my policy expired / was current up until 11 August, 2021 and the next payment is scheduled for 20 August, 2021 and I had a 9 day period of NON COVER. FRANK set this up themselves when they took over my policy
FRANK advised I have a direct debit set up and that it is not possible for me not to be covered, they explained that it is just the way it has been set up and pay now and I can have cover. I did not have a cred...it card on me – I asked if they could process the direct debit immediately so I can pay the practitioner. They said NO. I have referred many people to Health.Com insurance (now FRANK). I have been a member for years and then the new FRANK – has me at no cover when I went to claim - without any notice, just human error This is really disgusting. During such times as we are in now you think your customer service would be a little better and also given my association with Health.Com I would have expected some sort of customer service other than 'too bad' I would not suggest using this company, they have also REDUCED claimable amounts after taking on my policy from HEALTH.com
great electronic systems in place, but still have the ability to speak with someone without the wait, awesome!
frank is great value, easy set up and excellent support. great electronic systems in place, but still have the ability to speak with someone without the wait, awesome! well done frank!!
When Frank Health Insurance took over Health.com I called to see if i had the same cover, I was told the only change may be the premiums. when they changed over I checked my cover online, it was the same until i tried using my Frank card, it was declined. I went on the Frank site only to find I couldn't view my cover, after a while i could view it only to find my cover had changed. My dental cover had changed, the claim I made was not now included in my cover! I called the contact number and waited close to an hour till someone responded only ...to be told my cover was as close to my original unfortunately my dental has now been changed, not covering what my original dental was! Unfortunately they are a rip off with no concern for anyone other than your money.
dont go there! issue resolved
issues resolved recieved my full refund communication not very good there needs to be more communication in the future so to avoid a bad review i think things were better before the merge to frank
dont go there!
transferred from health.com to frank,joined online after a week i decided to cancel on the thirty day cooling off period because it did not suit me they still debited my bank and told me i would get a full refund! i got back about one third of the premium ! wont recommend them or refer them even though they offered me a better deal its all about money! i transferred to another fund keep away!!
best ever health insurance
Great company to deal with. I have been with Frank for over 10 years and never had problem. My claims are managed with speed. Always easy to talk both over phone or Webchat. My extras cover gives me great refunds as well. Thanks Frank and your great team.
Review collected in partnership with Frank Health Insurance
Very helpful with my cancer treatment, very few out of pocket expenses. Easy to navigate web site. Prompt payments on claims. Good value in my opinion. Glad I’m with them
Review collected in partnership with Frank Health Insurance
Very professional and friendly
I have been with Frank for almost 10 yrs and find them very professional and friendly and very easy to deal with over the phone I have no hesitation in recommending them
I’m with Frank Health Insurance
Having had major surgery a number of claims have all been managed extremely well, I can certainly recommend Frank they are very easy and helpful to deal with, we’ll done Frank!
Questions & Answers
Im 38 single wanting hospital cover for weight loss surgery. Can you suggest level needed & costs Thanks
Just give Frank a call they are really helpfull
Does frank health insurance cover life health cover in all states ? I live in SA.
I guess as health is Federal, but check with Frank please
Ho my name is Giuseppe Capone member number 321684.
With my working visa coverage I can get reimbursement for medicines like high blood pressure or specialist visit?
Get an answer from our members and Frank Health Insurance representatives
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