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Frank Health Insurance

Frank Health Insurance

4.2 from 534 reviews · View Statistics
Listing monitored by Frank Health Insurance

Reviews

  • Value for Money
    3.9 (85)
  • Transparency
    3.9 (70)
  • Customer Service
    4.2 (84)
  • Claim Resolution Time
    • <1 week (35)
    • 1-2 weeks (5)
    • 1-2 months (3)
    • 3+ months (2)
  • Claim ApprovedYes (40) · No (5)
Previous
Next
Emad A.
Emad A.Sydney, NSW

Worst Insurance Fund Ever!

published
Incentivised Review No
Claim Made No
Frank Health Insurance
Frank Health InsuranceFrank Health Insurance
Emad A.
Emad A.

Why would I want to chat, so you can tell how great you are and to stay with you so you keep taking money from me and I keep paying my medical costs? and you increase your waste line? That would be great and wonderful life!

  • Verified

Frank is making it very painful to get what you had in Health.com.au

published

I spent hours in contact with Frank through call, online case and email. It's been months waiting. Give me what I paid for and answer my email. My Paid To Date should match what I had in Health.com.au before your parent company closed it down and transferred me to Frank. I don't understand why have you made this transfer process so painful for people.

Value for Money
2/5
Transparency
1/5
Frank Health Insurance
Frank Health InsuranceFrank Health Insurance
Martin
Martin

Priced well

published

I’ve been with frank for 2 yrs I work in health and find frank one of the more affordable funds. I was recommended to them and do recommend them to my patients

Incentivised Review No
Claim Made No
Rachel G.
Rachel G.Greater Melbourne (Metropolitan), VIC
  • 5 reviews
  • 4 likes

Utter disaster - I left ASAP

published
Value for Money
1/5
Transparency
1/5
Frank Health Insurance
Jo G.Frank Health Insurance
Rachel G.
Rachel G.
Health Insurance

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Phaedellis
PhaedellisCentral Highlands and Goldfields, VIC
  • 5 reviews
  • 5 likes

Amazing, Affordable and great service

published

I would wholeheartedly recommend Frank to everyone. Customer service is way above standard, I switched back to frank after having the worst time with another company who were useless.
I will not be getting talked into switching to another company EVER AGAIN.
Thank you FRANK

Value for Money
5/5
Transparency
5/5
Frank Health Insurance
Jo G.Frank Health Insurance

Great to have you back

Phaedellis
Phaedellis

Thank you it’s so good to have the support of a good honest insurer you know you can rely on. Thank you to the AMAZING FRANK team

Lee Cass
Lee CassSydney, NSW

Frank Insurance is Wonderful

published

I can’t rate this wonderful company enough. Always there for my family. No problem claiming and have never once been disappointed. Easy to lodge claims , have been with this company for many years

Incentivised Review No
Claim Made Yes
Toni
ToniSouth East Queensland, QLD
  • 3 reviews

FRANK took over from Health.com Insurance - they cancelled my cover without my knowledge

published
Incentivised Review No
Claim Made No
Frank Health Insurance
Jo G.Frank Health Insurance
Toni
Toni

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John B.
John B.Greater Melbourne (Metropolitan), VIC

great electronic systems in place, but still have the ability to speak with someone without the wait, awesome!

published

frank is great value, easy set up and excellent support. great electronic systems in place, but still have the ability to speak with someone without the wait, awesome! well done frank!!

Value for Money
5/5
Transparency
5/5
Max Taylor
Max TaylorPerth, WA
  • 3 reviews

RIPPED OFF

published
Value for Money
1/5
Transparency
1/5
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wayne
wayne Hobart, TAS
  • 2 reviews

dont go there! issue resolved

published

issues resolved recieved my full refund communication not very good there needs to be more communication in the future so to avoid a bad review i think things were better before the merge to frank

Customer Service
3/5
Incentivised Review No

dont go there!

published

transferred from health.com to frank,joined online after a week i decided to cancel on the thirty day cooling off period because it did not suit me they still debited my bank and told me i would get a full refund! i got back about one third of the premium ! wont recommend them or refer them even though they offered me a better deal its all about money! i transferred to another fund keep away!!

Incentivised Review No
Claim Made No
Gabrielle
Gabrielle
  • 2 reviews
  • Verified

best ever health insurance

published

Great company to deal with. I have been with Frank for over 10 years and never had problem. My claims are managed with speed. Always easy to talk both over phone or Webchat. My extras cover gives me great refunds as well. Thanks Frank and your great team.

Value for Money
5/5
Transparency
5/5
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Review collected in partnership with Frank Health Insurance

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  • Verified

Well organized

published

Very helpful with my cancer treatment, very few out of pocket expenses. Easy to navigate web site. Prompt payments on claims. Good value in my opinion. Glad I’m with them

Value for Money
5/5
Transparency
5/5
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Frank Health Insurance

Bob
BobHunter Region, NSW
  • 12 reviews

Very professional and friendly

published

I have been with Frank for almost 10 yrs and find them very professional and friendly and very easy to deal with over the phone I have no hesitation in recommending them

Value for Money
5/5
Transparency
5/5
Stephen H.
Stephen H.Greater Melbourne (Outer), VIC
  • 2 reviews

I’m with Frank Health Insurance

published

Having had major surgery a number of claims have all been managed extremely well, I can certainly recommend Frank they are very easy and helpful to deal with, we’ll done Frank!

Value for Money
4/5
Transparency
4/5
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Questions & Answers

Kerry
Kerryasked

Im 38 single wanting hospital cover for weight loss surgery. Can you suggest level needed & costs Thanks

1 answer
Bob
Bob

Just give Frank a call they are really helpfull

ZPY1921
ZPY1921asked

Does frank health insurance cover life health cover in all states ? I live in SA.

1 answer
Frederik
Frederik

I guess as health is Federal, but check with Frank please

Joe
Joeasked

Ho my name is Giuseppe Capone member number 321684.
With my working visa coverage I can get reimbursement for medicines like high blood pressure or specialist visit?

No answers
See all Frank Health Insurance questions

Get an answer from our members and Frank Health Insurance representatives

Details

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