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Frank Health Insurance

Frank Health Insurance (page 2 of 10)

4.2 from 534 reviews · View Statistics
Listing monitored by Frank Health Insurance

Reviews

  • Value for Money
    3.9 (73)
  • Transparency
    3.8 (61)
  • Customer Service
    4.1 (72)
  • Claim Resolution Time
    • <1 week (30)
    • 1-2 weeks (4)
    • 1-2 months (3)
    • 3+ months (2)
  • Claim ApprovedYes (35) · No (5)
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Matt H
Matt HSouthwest, VIC
  • 10 reviews
  • 28 likes
  • Verified

Poor hospital cover and terrible IT system with Frank.

published
Value for Money
2/5
Transparency
2/5
Michael Giusti
Michael GiustiGreater Melbourne (Metropolitan), VIC

Great call Centre with very little wait time. All staff members very knowledgeable and polite

published

Claims are paid with no fuss. Call Centre staff amazing,
Cover is expensive, however in line with other health insurance company’s
Been with Frank 2 years from GMHBA 8 years

Value for Money
5/5
Transparency
5/5
siddharth
siddharthGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 2 likes

Faulty system, hiding behind guise of non profit to deny services &/or compensation

published
Value for Money
3/5
Transparency
1/5
jezil
jezilGreater Melbourne (Metropolitan), VIC
  • 5 reviews
  • Verified

Almost perfect!

published
Value for Money
5/5
Transparency
5/5
jezil
jezil
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  • Verified

Frank is god value

published

Always helpful and polite, they have helped me out on a couple of occasions, even with the Covid , they reduced my subscription.Very cost effective and easy to contact, well done Frank!

Incentivised Review No
Claim Made No
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Review collected in partnership with Frank Health Insurance

  • Verified

Frank is a legend

published

Frank has been very supportive and transparent through a tough 12 months. My policy is simple to understand and staff were readily available to check items and provide advice on potential out of pocket costs etc thank you Frank!!

Value for Money
5/5
Transparency
5/5
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Review collected in partnership with Frank Health Insurance

Matt
MattGreater Melbourne (Outer), VIC
  • 5 reviews
  • 6 likes

A simple call made it worthwhile.

published

My policy is great value. I could actually claim more than what l thought. Having Basic cover l was only looking at the hospital stay.
Lodged the claim over the phone and everything was simple. Was offered a call back if l ran into any issues.
7 years after thinking was l really someone that needed cover.

Value for Money
5/5
Transparency
5/5

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The Muppett
The MuppettSydney
  • 9 reviews
  • 7 likes
  • Verified

Disgraceful behaviour during the covid pandemic

published
Value for Money
1/5
Transparency
1/5
Robin Marchment
Robin MarchmentGreater Melbourne (Metropolitan), VIC

Great service and premiums.

published

Good choice of cover. Good premiums. Great service. Any query always answered promptly, clearly and courteously. I've been with Frank for about 6 years. Check other funds each year but always stay with Frank.

Value for Money
5/5
Transparency
5/5
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Ariadna R.
Ariadna R.Sydney, NSW

Attention migrants! Got charged for Lifetime Health Cover even got hospital cover immediately

published

I just realised that for the last 3 years I was charged for LHC even as a migrant who got immediately (within 365 days) a private health cover since got a Permanent Residency (and entering the country) I'm not suppose to pay it. And this is about 100$ per month!
Send a request for a refund. Membership Number 245260

Value for Money
1/5
Transparency
1/5
Ariadna R.
Ariadna R.

Can confirm that the after contacting the insurance company, provided medicare document they have fully refunded

I am extremely satisfied with Frank Insurance.

published

My policy is good value.
Bountify were a great company that recommended Frank Ins. and helped me set it up.
Claims usually happen immediately. Adjustments are made by the service provider.
I joined Frank 30-6-2015 (five years)

Value for Money
5/5
Transparency
5/5
Gee
Gee
  • 2 reviews

Health insurance as it should be - Simple and affordable

published

The best health insurer I've used so far- Frank make it very easy to claim on the spot or online. There is no catch with Frank, you get your rebates no matter where you go - no need to go to a 'choice' providers selected by your health insurer.

Value for Money
5/5
Transparency
5/5
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Great perfect

published

Easy access with on hand personnel to answer any queries with claims and questions on what your policy covers.
Ive been a member for approximately 10 years and i can't fault them

Value for Money
5/5
Transparency
5/5
mitchbukka
mitchbukka
  • 2 reviews
  • 1 like

dropped optical provider without notification

published

Frank dropped my optical dispensor vision direct with no notice to customers who have been using them regularly. Now $300 out of pocket. I can return my prescription glasses but wont get refunded for the lenses. They state vision direct is not australian, however they promote "clearly" who are also international

Incentivised Review No
Claim Made Yes
Suzanne Melbourne
Suzanne MelbourneVictoria
  • 2 reviews
  • 2 likes

Not supportive of COVID - 19 Health practises

published

My son suffers from migraines , so we were recommended to see a Dietician. We did this , but it was a CONFERENCE CALL due to COVID - 19 new practises .
This was certainly not our choice but that of the Clinic.
We were billed $150 , but FRANK HEALTH will not pay this claim .
The service is part of my Benefit , but they will not pay as it was not face to face .
How disgraceful is this .
I will be moving my Health Insurance to a FUND that is responding properly to the current world.
Not happy at all .

Value for Money
1/5
Transparency
1/5
Heidi Kessell
Heidi KessellGreater Melbourne (Inner), VIC

Very slow and unresponsive

published

Horrible experience with Frank, I have been waiting for a claim to be finalised for 4 months. Each time I call I have to explain the situation and sit on the phone for ages and I don’t get any assistance or any initiative to try and finalise the claim. Really poor service.

Incentivised Review No
Claim Made Yes
Singh
SinghSydney, NSW
  • 2 reviews

Good for me

published

Policy now good value and easy to set up third time around after putting in alot of homework first and reading fine prints .i had to ask alot of questions and now understand how my policy will work for me.being here 9 months.have made no claims so far.

Value for Money
4/5
Transparency
5/5

Dodgy and unclear.

published

Hospital rang frank to tell them i most likely had pancreatic cancer (i dont thank god) and needed emergency surgery, frank couldn't clarify if i was 100 percent covered, no matter who you spoke with. The liason at the hospital told me they were the worst health insurer she's ever had to deal with, and that they bwere scamming me. Also rang to see if i was covered for a 3 hour endoscopy, turns out i am which means i don't have to pay 485 for the procedure, but i have to pay frank 750 for hospital excess. So it would literally be cheaper to not use my health insurance which i pay 107 a month for.

Value for Money
1/5
Transparency
1/5
Veronika
VeronikaSydney, NSW
  • Verified

Love Frank

published

Every time I use my Frank card the providers can't believe the value I get back. Also the customer service is excellent. Recommend them all the time to friends and family.

Incentivised Review No
Claim Made No
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Frank Health Insurance

top cover and you offer me no card, big delay, crap online portal, crap customer services and no compensation!!!

published

Signed up in 12/12/19 for a top cover. The card is never been sent out. 1st and 2nd time spoke to consultant they said WAIT. 3rd time they said they will resend. Another week they text “card just being sent pls wait another 5-7 business days”. Called them again, they said they are doing the right thing, claim can be made online, their annual limit on their website is not working and you must call them to know the limit, you must paid for expensive item and it is not their faults. Again, it is top cover and you offer me no card, crap online portal, crap customer services and no compensation!!!

Value for Money
1/5
Transparency
1/5

Great coverage, competitive price

published

I was introduced to Frank through iSelect. I had actually chosen them myself firstly but iSelect confirmed my choice. I have only been with Frank for a few years but have had to have made several claims during that time. The claim process has been really easy and I have even unexpectedly received money back at the end of the year. The only negative thing I would say is that they are only contactable Monday to Friday during business hours.

Value for Money
5/5
Transparency
5/5
Bcc
BccSouth East Queensland, QLD

Claiming Cancer Council products is a nightmare

published
Incentivised Review No
Claim Made Yes
Peita
PeitaSouth East Queensland, QLD
  • 2 reviews

Frank health is a great value and customer service

published

I’ve been with Frank for over 2 years now. Easy to set up with very helpful friendly staff and easy to do claims online and only a few days to process.

Value for Money
5/5
Transparency
5/5
amkerker
amkerkerWimmera, VIC
  • 3 reviews

Cancelled my hospital insurance with another insurer

published

When taking out ancillary cover only, they completed a cancellation form for both hospital and ancillary cover. It took me 2 hours to fix it up with them and my hospital insurer which was clearly an admin error of GMHBA. I am glad I ended up cancelling extras cover with Frank because, I find out anyway that they would hate to have to take on covering our family for extras as we would claim orthodontics. Not sure that is how health insurance works but anyhow, good to know Frank and indirectly GMHBA will not go broke now from not covering our orthodontic item numbers that we will claim.

Value for Money
1/5
Transparency
1/5
pdekroon13
pdekroon13Darling Downs, QLD
  • 2 reviews

Fair and Fair dinkum

published

always been there to assist with claims , and offer help with questions , have so far been excellent with paying out claims and made me feel less vulnerable , or worried about being taken care of , when sick and in an already stressful situation. It is nice to know Frank is watching my back .

Value for Money
4/5
Transparency
5/5
Page 2 of 10

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