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Frank Health Insurance

Frank Health Insurance (page 3 of 10)

4.2 from 534 reviews · View Statistics
Listing monitored by Frank Health Insurance

Reviews

  • Value for Money
    3.9 (73)
  • Transparency
    3.8 (61)
  • Customer Service
    4.1 (72)
  • Claim Resolution Time
    • <1 week (30)
    • 1-2 weeks (4)
    • 1-2 months (3)
    • 3+ months (2)
  • Claim ApprovedYes (35) · No (5)
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topion
topionSydney, NSW
  • 14 reviews

Love that Premiums remained reasonable

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Policy was easy to set up and love that premiums did not escalate rapidly. This is my 3rd year with Frank Insurance after previously changing health insurance yearly due to dramatic rise in premiums

Bonnie
BonnieIllawarra, NSW

Best ive come across

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Policy very good value. Took no time at all to set up. Claims always settled quickly. Been with FRANK about 4 years. Very helpful and polite staff . Calls answered quickly

Anna
AnnaSydney, NSW
  • 11 reviews
  • 6 likes
  • Verified

Awful customer service. Misleading claims. Member portal does not work

published
  • Verified

Frank is the best health insurer

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I have been very ill this year with cancer and Frank has been so supportive. The staff are incredibly helpful and compassionate. Thank you for your support over this last year.

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Review collected in partnership with Frank Health Insurance

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Debbie Hall
Debbie HallSydney, NSW
  • Verified

The best health cover i found

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I have found Frank Health Insurance to be a life saver! I've had quite a lot of dental work and it's really taken the financial pressure off! I have also been able to visit my podiatrist and chiro last minute without it breaking the bank.

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Review collected in partnership with Frank Health Insurance

Michael H.
Michael H.Greater Melbourne (Outer), VIC
  • 3 reviews
  • Verified

The Perfect Cover.

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My policy was easy to set up and covered everything i required. Have lodged a few claims in the last year and there has been no problems claiming, have been with Frank for 3 years. I am more than satisfied with the service and cover i get with my policy.

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Review collected in partnership with Frank Health Insurance

Jula
JulaHunter Region, NSW
  • 2 reviews
  • Verified

Genuine Health Insurance

published
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Review collected in partnership with Frank Health Insurance

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M McKillop
M McKillopSydney, NSW
  • Verified

The best health fund I have been a member of yet.

published

Consistently exceeds expectations with the rebates I get on allied health. Have not yet used it with in patient services. Slightly disappointed when I realised there is no naturopathy cover.

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Review collected in partnership with Frank Health Insurance

helen.garske
helen.garskeNorthern Region, NSW
  • 2 reviews
  • 3 likes

Well worth the money

published

I did not realise I was entitled to a payment for medication upon leaving hospital. I am very satisfied with the service and the over the phone assistance given to me

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Denise
DeniseGreater Melbourne (Inner), VIC
  • 2 reviews

Fills all my needs

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My policy was set up with CS and I feel I get value for money. I have been with Frank nearly 3 years and couldn’t be happier. I have lodged claims without any problems.

Frank Minimum Working Visa (Overseas Visitor Health Cover) Does NOT exempt from Medicare Levy Surcharge

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Madeleine
MadeleineSydney Surrounds, NSW
  • 2 reviews

Always happy to help, no excuses to pay!

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Great value, great service! Been with them 2.5 years and all claims were paid without any hassles! Can highly recommend Frank. Even had a shortfall paid back to us without submitting the claim!

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Bernie
BernieMetropolitan Adelaide, SA

Great Health Insurance company

published

This health insurance company is great. Customer service is friendly and efficient. They have good value for money policies and payouts when claiming are high. They pay the same no matter where you go.

This is a must have insurance

published

Is great value have been with frank for around 2 years, I have had many offers from other health co but I find frank health insurance to be the best by far.

Excellent private health insurance, great customer service

published

Great value for the policy, I have been on their extras for a couple of years now. It was easy to set up. Customer service is excellent, especially with their live chat. you can pretty much ask anything, and their staff is all very helpful and friendly (most of the time). Especially this person Shareena, she is very friendly and help me deal with what I needed.

you can lodge a claim online, and usually you'll receive it within a week.

I've been with them for 3 years now.

Ron of Rye.
Ron of Rye.Greater Melbourne (Outer), VIC

Excellent fund to deal with. Very happy.

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I don't think any funds are good value but Frank softens the impact with open and friendly service. All our claims have been settled in an acceptable time.
As best I can recall I have been with Frank for approximately 6-8 years.

Awais Mahmood
Awais MahmoodSydney, NSW
  • 2 reviews
  • 1 like

No more frank health insurance it's cheap but they don't return your hospital expenses.

published

I bought visitor family health insurance 2years ago. This month first time I lodge a claim which is $500 return but they start playing games and sad bring multiple docs from hospital. I ask hospital they sad we never ever giving these forms to patients even we don't have. I have all invoices which is i already provide to insurance company but they won't help me. Before I was with allianz they bit expensive but good when ever I lodge claim they made more easier for us and return. No more Good by Frank

Clarissa Crombie
Clarissa CrombieHunter Region, NSW
  • Verified

Best choice we made was switching to Frank

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Yes most certainly good value compared to other funds.
I had never heard of Frank before so was hesitant but had no problems at all.
We were with HCF for many years and it just kept going up in price.

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Review collected in partnership with Frank Health Insurance

Alan D
Alan DSouthwest, VIC
  • Verified

My Life Savers

published

Having needed to go through quadruple bypass surgery almost 3years ago the fact that Frank covered every single cent of the over $27,000 was an absolute godsend thank you Frank

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Review collected in partnership with Frank Health Insurance

  • Verified

Great service do far and no issues.

published

Policy is good, no issues so far. But only issue is we hardly use anything and pay so much every month and get nothing in return. Hope they will decrease premiums

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Review collected in partnership with Frank Health Insurance

Angela
AngelaSydney, NSW
  • 4 reviews

Great service and value for money

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I recently called Frank health insurance for a quote for my sons health insurance. The staff member was excellent. He took the time to get know my sons needs and the reasoning behind my choices steering me in the right direction. The price was good for the cover and waiting times are a little shorter than some companies on the market. Because of this I had 3 of my adult children sign up with them recently.
Value for money and kind service.

member_id_413615
member_id_413615Banks 2906, ACT
  • 2 reviews

Decent offering - screwed up billing causing headaches

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ATag
ATagSydney, NSW

Happy with Frank!

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Very good customer service! They go beyond to help you. I was having a dilema on my cover but they offered a solution and helped me and they covered the cost of my procedure. Happy Im with Frank!

Frank Health Insurance
Brett N.Frank Health Insurance

Thanks for sharing your feedback ATag! Always glad we can solve a problem.

The worst and lowest pay out for coverage

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I was with frank insurance for a number of years. Paid huge amount each month and got bugger all when it was time to claim from my surgery. Was told by the medical staff / receptionist that FRANK is the lowest paying health insurance.
The staff do not properly tell you the complete cost and because they left out a few certain words like ' combined total" I was in for a rude shock when I had to pay more money than thought.
Be aware

Laki
LakiSydney, NSW

The worst health insurance ever

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The worst cover I ever had. Please be aware that what you actually covered. 485 visa holders they covered pregnancy as the details but actually cover only delivery charges. This is the worst health insurance I ever had and bad customer service as well.

Page 3 of 10

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