1 photo
Frank Health Insurance

Frank Health Insurance (page 4 of 10)

4.2 from 534 reviews · View Statistics
Listing monitored by Frank Health Insurance

Reviews

  • Value for Money
    3.9 (73)
  • Transparency
    3.8 (61)
  • Customer Service
    4.1 (72)
  • Claim Resolution Time
    • <1 week (30)
    • 1-2 weeks (4)
    • 1-2 months (3)
    • 3+ months (2)
  • Claim ApprovedYes (35) · No (5)
Previous
Next
Rahim
RahimPerth, WA
  • 2 reviews

Thinking to Switch

published
Leroy
LeroyGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • Verified

Losing it's edge

published

With recent changes, Frank doesn't have seemed to kept up value for money-wise. I hope to be changing insurance soon but just doing my final checks. (NB: Looking like AHM or health.com.au)

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Frank Health Insurance

DeanMH
DeanMHGreater Melbourne (Outer), VIC

Great extras coverage

published

Recently joined at end of 2018, when I go to places and my partner also goes, the receptionist always looks at my card funny with a "who's Frank" and then when they see how minimal my gap payment is,
Really easy claims process and never had an issue.
Cheers, Frank!

Frank Health Insurance
Frank Health Insurance FFrank Health Insurance

Hi Dean, thank you for taking the time to leave a review. It is great to hear that you are happy with your Frank cover. If you ever require assistance please don't hesitate to contact us.
Kindest Regards,
Melanie
Team Frank

Kerry Edwards
Kerry EdwardsHunter Region, NSW
  • 3 reviews
  • 2 likes
  • Verified

this is better than other health funds

published

my policy Frank more extras good value serving my wait periods no claims yet 1 week happy with what I've got might shop around and get basic hospital just in case

Frank Health Insurance
Frank Health Insurance FFrank Health Insurance
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Frank Health Insurance

Health Insurance

Find out how Frank Health Insurance compares to other Health Insurance

Know better, choose better.

Compare all
David Flint
David FlintSydney, NSW
  • 2 reviews
  • Verified

great policy, great company, excellent staff.

published

great policy, great company, excellent staff. Claims were so transparent, and coverage is and was excellent.
My son recommended Frank after us being with NIB for over 390 years , wish I had changed 29 years ago!

Frank Health Insurance
Frank Health Insurance FFrank Health Insurance
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Frank Health Insurance

twodrawer
twodrawer
  • 2 reviews

Hope we are with you to stay

published

Joined March 2018 It would have been easy to join except for our previous Health Fund messed the transition up, and as we paid yearly and by direct Debit they still took out our premium for the year, which then took a month to get the money back. The Policy we now have covers us for or needs.

Kevin
KevinGreater Melbourne (Outer), VIC
  • 21 reviews
  • 27 likes

Higher Premiums & Reduced Services.

published
Frank Health Insurance
Frank Health Insurance FFrank Health Insurance
Kevin
Kevin

We thankfully have moved Health funds with better coverage at cheaper rate.

Related Articles

Previous
Super Funds Awards 2020!

A good super fund can make a substanial difference to the amount you retire with. From retail super funds to self managed super funds, view reviewer ratings for the top-rated super funds of 2020!

Wendy Z.
Wendy Z.7 Nov 2019
super-funds-awards-2020
Credit Card Awards 2020

Whether it's the sign up bonus, rates and fees, or reliable customer service that you look for in a credit card, a credit card is often used everyday, so it's important you choose one that meets your needs and that you're happy with. These are the top-rated credit cards this year, as decided by ProductReview.com.au reviewers.

Wendy Z.
Wendy Z.19 Nov 2019
credit-card-awards-2020
Australian Government Rebates & Incentives for Private Health Insurance

There are a number of government rebates, discounts, and additional charges that could apply to you when taking out private health insurance. We've outlined the main ones here so you don't have to dig through all the research yourself.

Nathan S.
Nathan S.7 Feb 2020
australian-government-rebates-incentives-for-private-health-insurance
Next
Terry Stewart
Terry StewartNorth Queensland, QLD
  • Verified

Excellent cover, budget price

published

Top level service and cover for very reasonable prices. Why wouldn’t everyone have at least extras cover at this price. Every time I go to a service provider and they swipe my card they say, Frank i’ve never heard of that. But when they see the level of reimbursement and the minimal gap to pay, they are always shocked. That in itself talks up how good this insurance is.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Frank Health Insurance

Madeleine E
Madeleine EAU
  • 2 reviews

Easy to understand health insurance, competitively priced.

published

Easy to set up, everything is online, written in plain English that is easy to understand and website is simple to use. Good insurance, competitively priced. Customer service is good too. Highly recommend.

Health Insurance

Find out how Frank Health Insurance compares to other Health Insurance

Know better, choose better.

Compare all
Randall Short
Randall ShortSydney Surrounds, NSW
  • Verified

Exceeded my expectations for a private health membership

published

- Yes, Yes
- lodged claims and resolution always rapid. Entitlements directly credited - No fuss.
- my 3rd or 4th year. I've tried all the 'Commercial' ones previously. That's all they are - Commercials!

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Frank Health Insurance

  • Verified

I recommend Frank

published

recommed Frank to many people. We have been a member of Frank for many years and I love it's no fuss/authentic policies and procedures. The customer service is outstandingly prompt, efficient and seamless.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Frank Health Insurance

  • Verified

very good

published

approx 5 years i have no more to say about your company i recommend frank to all our friends thank you

Insurance claim madeYes
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Frank Health Insurance

Health Insurance

Find out how Frank Health Insurance compares to other Health Insurance

Know better, choose better.

Compare all
  • Verified

Happy

published

Always quick to pay, have never had any problems claiming, happy with services used. Nil complaints
Good service provided for family

Insurance claim madeYes
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Frank Health Insurance

  • Verified

Useless

published

18 yrs. only joined for tax purposes. Frank has an insidious operating model. They hide the facts hoping you will never find out. If you do find out they give you the policy which is too difficult to figure out while keep increasing the premium so you give up in frustration and they win. I believe others would be the same. I will quit private health insurance completely at the earliest opportunity.

Insurance claim madeYes
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Frank Health Insurance

  • Verified

Easiest and most rewarding health insurance

published

Frank health insurance is great - I signed up easily online and had all my questions answered promptly with web-chat. I prefer web-chat to phoning. Whenever I make a claim at the practitioner they always say the rebate is the best they've seen. In my experience the rebates are fantastic for dentistry and osteo. Retrospective online claiming is easy too.

Insurance claim madeYes
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Frank Health Insurance

  • Verified

Happy Frank

published

We have been with Frank for a few years now and are very happy. Would be nice for private health insurance companies to be more flexible when it comes to allocation of specific $ for services. Example: If you need more physio, you should be able to move chiro $ to physio etc. But besides this Frank has been really good.

Insurance claim madeNo
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Frank Health Insurance

  • Verified

Waste of money

published

It’s a total waste of money I just have this policy for tax purposes, I doubt that I will ever use it.

Insurance claim madeNo
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Frank Health Insurance

Ally
Ally
  • 3 reviews
  • Verified

Not satisfied.

published

I have been with Frank for a few years.
The cost of private health continues to go up and I am charged more however am not seeing any benefit back to me.
I recently purchased glasses and was shocked how little Frank covered - the gap was more than I had expected and I was dissatisfied. I will be looking around at other providers to compare prices and offers.

Insurance claim madeYes
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Frank Health Insurance

  • Verified

Good value for money in

published

Nearly 2 years. I never wanted private health insurance but signed up as I felt obliged to because of my turning 31. Frank was the easiest to understand and best value for money for the minimal cover I required.

They are easy to get in contact with, and claims are so simple and fast!

Thumbs up!!!!

Insurance claim madeYes
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Frank Health Insurance

  • Verified

Too expensive

published

3 years. I have calculated that I would be better off financially if I was reliant on Medicare only.
The extras I have do not cover the work that I need to have done and when I am covered the benefit is far less than I should be entitled to.

Insurance claim madeYes
Frank Health Insurance
Frank Health Insurance FFrank Health Insurance
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Frank Health Insurance

kat
katSydney
  • Verified

You definitely won't love them

published

Poor digital offering and self service with non-existent communication about the fact that your digital request can't be automatically processed and will instead appear to have failed. Contacting them instead requires a great deal of drive - live chat wait times in excess of 15 mins and phone wait times close to 30 mins. Overall, a product that is comparable price-wise to the market pushed by a company who doesn't value their customers enough to offer a decent service.

Insurance claim madeYes
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Frank Health Insurance

Alan Chaplin
Alan ChaplinSouth East Queensland, QLD
  • 2 reviews
  • Verified

We are old and it is the best insurance we have had

published

I have been with FRANK INSURANCE for six plus years and My wife and I have no complaints what so ever. The only poor thing is the time it took to answer the phone but I have not needed to contact them for some time and things may have changed. Frank do like to be contacted by email but being old computers worry me.

Insurance claim madeYes
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Frank Health Insurance

Denise Foulston
Denise FoulstonWide Bay-Burnett, QLD
  • 2 reviews
  • 3 likes
  • Verified

The best and fairest health insurance on the market

published

Approximately 3 years and they have always been fantastic.Claims are processed promptly and the refunds they offer are the best on the market by far.

Insurance claim madeYes
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Frank Health Insurance

  • Verified

Health insurance in Australia needs an overview

published

6 years we’ve been with Frank and I strongly feel that the health insurance in Australia needs an urgent overhaul. It’s ridiculously expensive for what you get. I’ll be doing a lot of shopping around before April 1st to make sure I get the best deal possible. Frank has been good but surely there has to be better deals.

Insurance claim madeYes
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Frank Health Insurance

  • Verified

Has everything I need & easy to deal with

published

It is ridiculous to require a minimum of twenty words for a response to this question. I have been with Frank for approx 3 years

Insurance claim madeYes
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Frank Health Insurance

Page 4 of 10

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.