Best choice we made was switching to Frank
Yes most certainly good value compared to other funds.
I had never heard of Frank before so was hesitant but had no problems at all.
We were with HCF for many years and it just kept going up in price.
My Life Savers
Having needed to go through quadruple bypass surgery almost 3years ago the fact that Frank covered every single cent of the over $27,000 was an absolute godsend thank you Frank
Great service do far and no issues.
Policy is good, no issues so far. But only issue is we hardly use anything and pay so much every month and get nothing in return. Hope they will decrease premiums
Decent offering - screwed up billing causing headaches
I have basic + simple extras on no tier (that is I make too much to receive a government rebate).
First thing that is annoying is that basic doesn't come with ambulance insurance and there isn't a simple separate ambulance cover, otherwise I would've chosen that over simple extras. I spoke to a customer support agent on the phone and they tried to seriously claim that I would be covered for ambulance in NSW/ACT for those specific states - which is completely false after calling each respective government agency (but admittedly unclear from the...respective websites). Anyway, simple covers is alright, I was able to use dental without waiting period and got an alright benefit (dental code 011 - calculus removal [i.e. hygienic clean], cost $175, benefit from frank $60.20). What annoyed me is that I changed payment details to a new credit card I received through the website, payments didn't go through for 2 weeks, and finally they sent an email saying I had to _call_ to fix a billing issue. I checked the website first and all payment details disappeared. So I called and the voice recording said I had to wait 5 minutes, but didn't speak to an operator until the 9-10 min mark. This is another annoying point of Frank - getting ahold of customer support is painful. It's not important that I speak with someone urgently but they should offer a callback service via (1) their website using the member services, this way they have the details upfront and call and (2) their on-hold music should allow you to preempt with a callback service.
Happy with Frank!
Very good customer service! They go beyond to help you. I was having a dilema on my cover but they offered a solution and helped me and they covered the cost of my procedure. Happy Im with Frank!
The worst and lowest pay out for coverage
I was with frank insurance for a number of years. Paid huge amount each month and got bugger all when it was time to claim from my surgery. Was told by the medical staff / receptionist that FRANK is the lowest paying health insurance.
The staff do not properly tell you the complete cost and because they left out a few certain words like ' combined total" I was in for a rude shock when I had to pay more money than thought.
great policy, great company, excellent staff.
great policy, great company, excellent staff. Claims were so transparent, and coverage is and was excellent.
My son recommended Frank after us being with NIB for over 390 years , wish I had changed 29 years ago!
Higher Premiums & Reduced Services.
We have just received our new yearly premium starting 1st April 2019. The yearly cost has increased by $184.00 and our excess has been increased from $500 to $750 by Frank. To make matters even worse Frank have also decided to remove the following procedures (See List Below) from our current policy as of 1st April 2019. We have had Best Hospital Cover with Frank for numerous years and are extremely disappointed with this continual removal of benefits paid. Please check your upcoming premium & goodbye Frank.
New hospital product categories
Exceeded my expectations for a private health membership
- Yes, Yes
- lodged claims and resolution always rapid. Entitlements directly credited - No fuss.
- my 3rd or 4th year. I've tried all the 'Commercial' ones previously. That's all they are - Commercials!
Other Health Insurance
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