Attention migrants! Got charged for Lifetime Health Cover even got hospital cover immediately
I just realised that for the last 3 years I was charged for LHC even as a migrant who got immediately (within 365 days) a private health cover since got a Permanent Residency (and entering the country) I'm not suppose to pay it. And this is about 100$ per month!
Send a request for a refund. Membership Number 245260
I am extremely satisfied with Frank Insurance.
My policy is good value.
Bountify were a great company that recommended Frank Ins. and helped me set it up.
Claims usually happen immediately. Adjustments are made by the service provider.
I joined Frank 30-6-2015 (five years)
Health insurance as it should be - Simple and affordable
The best health insurer I've used so far- Frank make it very easy to claim on the spot or online. There is no catch with Frank, you get your rebates no matter where you go - no need to go to a 'choice' providers selected by your health insurer.
Easy access with on hand personnel to answer any queries with claims and questions on what your policy covers.
Ive been a member for approximately 10 years and i can't fault them
dropped optical provider without notification
Frank dropped my optical dispensor vision direct with no notice to customers who have been using them regularly. Now $300 out of pocket. I can return my prescription glasses but wont get refunded for the lenses. They state vision direct is not australian, however they promote "clearly" who are also international
Not supportive of COVID - 19 Health practises
My son suffers from migraines , so we were recommended to see a Dietician. We did this , but it was a CONFERENCE CALL due to COVID - 19 new practises .
This was certainly not our choice but that of the Clinic.
We were billed $150 , but FRANK HEALTH will not pay this claim .
The service is part of my Benefit , but they will not pay as it was not face to face .
How disgraceful is this .
I will be moving my Health Insurance to a FUND that is responding properly to the current world.
Not happy at all .
Very slow and unresponsive
Horrible experience with Frank, I have been waiting for a claim to be finalised for 4 months. Each time I call I have to explain the situation and sit on the phone for ages and I don’t get any assistance or any initiative to try and finalise the claim. Really poor service.
Good for me
Policy now good value and easy to set up third time around after putting in alot of homework first and reading fine prints .i had to ask alot of questions and now understand how my policy will work for me.being here 9 months.have made no claims so far.
Dodgy and unclear.
Hospital rang frank to tell them i most likely had pancreatic cancer (i dont thank god) and needed emergency surgery, frank couldn't clarify if i was 100 percent covered, no matter who you spoke with. The liason at the hospital told me they were the worst health insurer she's ever had to deal with, and that they bwere scamming me. Also rang to see if i was covered for a 3 hour endoscopy, turns out i am which means i don't have to pay 485 for the procedure, but i have to pay frank 750 for hospital excess. So it would literally be cheaper to not use my health insurance which i pay 107 a month for.
Every time I use my Frank card the providers can't believe the value I get back. Also the customer service is excellent. Recommend them all the time to friends and family.
top cover and you offer me no card, big delay, crap online portal, crap customer services and no compensation!!!
Signed up in 12/12/19 for a top cover. The card is never been sent out. 1st and 2nd time spoke to consultant they said WAIT. 3rd time they said they will resend. Another week they text “card just being sent pls wait another 5-7 business days”. Called them again, they said they are doing the right thing, claim can be made online, their annual limit on their website is not working and you must call them to know the limit, you must paid for expensive item and it is not their faults. Again, it is top cover and you offer me no card, crap online portal, crap customer services and no compensation!!!
Great coverage, competitive price
I was introduced to Frank through iSelect. I had actually chosen them myself firstly but iSelect confirmed my choice. I have only been with Frank for a few years but have had to have made several claims during that time. The claim process has been really easy and I have even unexpectedly received money back at the end of the year. The only negative thing I would say is that they are only contactable Monday to Friday during business hours.
Claiming Cancer Council products is a nightmare
FRANK has been great up until I needed to make a claim. Then, the wheels fell off.
First, their online system doesn't support claiming receipt items such as Cancer Council products, so you have to email them receipts, old-school style. Then, after emailing receipts, they could not for some reason see the attachments, so I had to resent (yes the attachments were indeed there).
A few days later, they processed the claim, but only up to the maximum amount for a single item! They did not process each line item as I am entitled to in their product...documentation, and they completely ignored the other receipt of a single Cancer Council item purchased at an independent shop. So far my experience with FRANK has been unnecessarily stressful and time-wasting. Perhaps I can invoice them for all of my wasted time to do their job for them? FRANK, Please get your act together.
Frank health is a great value and customer service
I’ve been with Frank for over 2 years now. Easy to set up with very helpful friendly staff and easy to do claims online and only a few days to process.
Cancelled my hospital insurance with another insurer
When taking out ancillary cover only, they completed a cancellation form for both hospital and ancillary cover. It took me 2 hours to fix it up with them and my hospital insurer which was clearly an admin error of GMHBA. I am glad I ended up cancelling extras cover with Frank because, I find out anyway that they would hate to have to take on covering our family for extras as we would claim orthodontics. Not sure that is how health insurance works but anyhow, good to know Frank and indirectly GMHBA will not go broke now from not covering our orthodontic item numbers that we will claim.
Fair and Fair dinkum
always been there to assist with claims , and offer help with questions , have so far been excellent with paying out claims and made me feel less vulnerable , or worried about being taken care of , when sick and in an already stressful situation. It is nice to know Frank is watching my back .
Love that Premiums remained reasonable
Policy was easy to set up and love that premiums did not escalate rapidly. This is my 3rd year with Frank Insurance after previously changing health insurance yearly due to dramatic rise in premiums
Best ive come across
Policy very good value. Took no time at all to set up. Claims always settled quickly. Been with FRANK about 4 years. Very helpful and polite staff . Calls answered quickly
Awful customer service. Misleading claims. Member portal does not work
I have decided to purchase prescription glasses from an online retailer. But before doing so I have contacted Frank support to confirm that my extras insurance would cover purchase from this particular seller (provided a name and a link to their website), so after they have confirmed that I will receive the same benefits, I went ahead and bought it. However, a few days later when I try to claim it, I get told that they do not cover prescription lenses purchased from this retailer. The same retailer they told me I would get the same insurance co...verage at! Absolutely disgusting On top of that, they don't display member limits clearly (we have a couple's insurance). When it says under my name that I have a certain amount left from my annual limit it might be my husband's and not mine. Overall, they are doing a great job to make health insurance as confusing as possible.
Frank is the best health insurer
I have been very ill this year with cancer and Frank has been so supportive. The staff are incredibly helpful and compassionate. Thank you for your support over this last year.
The best health cover i found
I have found Frank Health Insurance to be a life saver! I've had quite a lot of dental work and it's really taken the financial pressure off! I have also been able to visit my podiatrist and chiro last minute without it breaking the bank.
The Perfect Cover.
My policy was easy to set up and covered everything i required. Have lodged a few claims in the last year and there has been no problems claiming, have been with Frank for 3 years. I am more than satisfied with the service and cover i get with my policy.
Genuine Health Insurance
I am so grateful to have health insurance with Frank. I joined in May this year and being an active sporting family, we have used Speech Pathology, Podiatry, Optical, lots of Physio and many other extras. All ancillaries received full 60% rebate with no fuss.
In addition, sadly, I had one daughter rupture her ACL in July and the other daughter ruptured hers in August this year. Both were participating in team sport and both were genuine accidents. Frank were absolutely fabulous and professional in giving clearance for both daughters to have t...heir necessary ACL reconstructions and this was done with zero excess. Frank provide excellent service, excellent support and are very good at responding to requests and providing information. I love the simplicity of Frank and the ease in understanding what Im entitled to and what the policies state. I constantly recommend Frank to my friends, colleagues and family. Im a big supporter of Frank. Please dont change who you are and what you do.
The best health fund I have been a member of yet.
Consistently exceeds expectations with the rebates I get on allied health. Have not yet used it with in patient services. Slightly disappointed when I realised there is no naturopathy cover.
Well worth the money
I did not realise I was entitled to a payment for medication upon leaving hospital. I am very satisfied with the service and the over the phone assistance given to me
Questions & Answers
Im 38 single wanting hospital cover for weight loss surgery. Can you suggest level needed & costs Thanks
Just give Frank a call they are really helpfull
Does frank health insurance cover life health cover in all states ? I live in SA.
I guess as health is Federal, but check with Frank please
Ho my name is Giuseppe Capone member number 321684.
With my working visa coverage I can get reimbursement for medicines like high blood pressure or specialist visit?
Get an answer from our members and Frank Health Insurance representatives
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