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Frank Health Insurance

Frank Health Insurance (page 4 of 18)

4.2 from 525 reviews · View Statistics
Listing monitored by Frank Health Insurance

Reviews

  • Value for Money
    4.0 (65)
  • Transparency
    3.9 (55)
  • Customer Service
    4.3 (64)
  • Claim Resolution Time
    • <1 week (28)
    • 1-2 weeks (4)
    • 1-2 months (3)
    • 3+ months (2)
  • Claim ApprovedYes (33) · No (4)
Previous
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  • Verified

Useless

published

18 yrs. only joined for tax purposes. Frank has an insidious operating model. They hide the facts hoping you will never find out. If you do find out they give you the policy which is too difficult to figure out while keep increasing the premium so you give up in frustration and they win. I believe others would be the same. I will quit private health insurance completely at the earliest opportunity.

Insurance claim madeYes
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Review collected in partnership with Frank Health Insurance

  • Verified

Easiest and most rewarding health insurance

published

Frank health insurance is great - I signed up easily online and had all my questions answered promptly with web-chat. I prefer web-chat to phoning. Whenever I make a claim at the practitioner they always say the rebate is the best they've seen. In my experience the rebates are fantastic for dentistry and osteo. Retrospective online claiming is easy too.

Insurance claim madeYes
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Review collected in partnership with Frank Health Insurance

  • Verified

Happy Frank

published

We have been with Frank for a few years now and are very happy. Would be nice for private health insurance companies to be more flexible when it comes to allocation of specific $ for services. Example: If you need more physio, you should be able to move chiro $ to physio etc. But besides this Frank has been really good.

Insurance claim madeNo
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Review collected in partnership with Frank Health Insurance

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  • Verified

Waste of money

published

It’s a total waste of money I just have this policy for tax purposes, I doubt that I will ever use it.

Insurance claim madeNo
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Review collected in partnership with Frank Health Insurance

Ally
Ally
  • 3 reviews
  • Verified

Not satisfied.

published

I have been with Frank for a few years.
The cost of private health continues to go up and I am charged more however am not seeing any benefit back to me.
I recently purchased glasses and was shocked how little Frank covered - the gap was more than I had expected and I was dissatisfied. I will be looking around at other providers to compare prices and offers.

Insurance claim madeYes
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Review collected in partnership with Frank Health Insurance

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Next
  • Verified

Good value for money in

published

Nearly 2 years. I never wanted private health insurance but signed up as I felt obliged to because of my turning 31. Frank was the easiest to understand and best value for money for the minimal cover I required.

They are easy to get in contact with, and claims are so simple and fast!

Thumbs up!!!!

Insurance claim madeYes
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Review collected in partnership with Frank Health Insurance

kat
katSydney
  • Verified

You definitely won't love them

published

Poor digital offering and self service with non-existent communication about the fact that your digital request can't be automatically processed and will instead appear to have failed. Contacting them instead requires a great deal of drive - live chat wait times in excess of 15 mins and phone wait times close to 30 mins. Overall, a product that is comparable price-wise to the market pushed by a company who doesn't value their customers enough to offer a decent service.

Insurance claim madeYes
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Review collected in partnership with Frank Health Insurance

Alan Chaplin
Alan ChaplinSouth East Queensland, QLD
  • 2 reviews
  • Verified

We are old and it is the best insurance we have had

published

I have been with FRANK INSURANCE for six plus years and My wife and I have no complaints what so ever. The only poor thing is the time it took to answer the phone but I have not needed to contact them for some time and things may have changed. Frank do like to be contacted by email but being old computers worry me.

Insurance claim madeYes
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Review collected in partnership with Frank Health Insurance

Denise Foulston
Denise FoulstonWide Bay-Burnett, QLD
  • 2 reviews
  • 3 likes
  • Verified

The best and fairest health insurance on the market

published

Approximately 3 years and they have always been fantastic.Claims are processed promptly and the refunds they offer are the best on the market by far.

Insurance claim madeYes
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Review collected in partnership with Frank Health Insurance

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  • Verified

Health insurance in Australia needs an overview

published

6 years we’ve been with Frank and I strongly feel that the health insurance in Australia needs an urgent overhaul. It’s ridiculously expensive for what you get. I’ll be doing a lot of shopping around before April 1st to make sure I get the best deal possible. Frank has been good but surely there has to be better deals.

Insurance claim madeYes
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Review collected in partnership with Frank Health Insurance

  • Verified

Has everything I need & easy to deal with

published

It is ridiculous to require a minimum of twenty words for a response to this question. I have been with Frank for approx 3 years

Insurance claim madeYes
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Review collected in partnership with Frank Health Insurance

  • Verified

Efficient service. Would like emails to be answered in a shorter time frame

published

Several years
Why do I need to write twenty words
I didn’t make a claim as I was ineligible although I paid hospital excess

Insurance claim madeNo
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Review collected in partnership with Frank Health Insurance

  • Verified

Friendly, efficient and reliable

published

Always delivers what they say they will. Friendly staff who help when you need them, nothing seems to bother Frank’s Team

Insurance claim madeNo
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Review collected in partnership with Frank Health Insurance

  • Verified

Easy to deal with

published

Been with this provider for over 5 years. Easy to do everything online, although I keep hoping we would get more benefits in return or have benefits be transferable between my partner and I.

Insurance claim madeYes
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Review collected in partnership with Frank Health Insurance

  • Verified

Straightfoward coverage at a simple price

published

Have been with Frank for four years. Coverage is affordable, easy to understand and simple to claim. Support staff are incredibly helpful and highly responsive.

Insurance claim madeYes
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Review collected in partnership with Frank Health Insurance

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KIm Bauld
KIm BauldBRIGHTON
  • Verified

As we age it is mandatory that we have private health cover, unfortunately it is becoming more and m

published

2 years. I will continue to stay with them but I will always review every year due to cost and if there are changes to the policy, so that it no longer suits me.

Insurance claim madeYes
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Review collected in partnership with Frank Health Insurance

  • Verified

Use it regularly

published

I have been with frank for 4 years. Disappointed they have removed [name removed] from their list to be able to claim

Insurance claim madeYes
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Review collected in partnership with Frank Health Insurance

  • Verified

Excellent customer service and health benefits

published

2 years and loving it! Frank ia for members and the customer service is really good. I made a Kate claim and I called the call centre and they explained the process very simple and timely response.

Insurance claim madeYes
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Review collected in partnership with Frank Health Insurance

  • Verified

great service very responsive

published

been with Frank for 6 months after being with HIF, they are very responsive (I mostly use online chat) and helpful whenever I contact them and efficient in paying off claims

Insurance claim madeYes
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Review collected in partnership with Frank Health Insurance

  • Verified

Perfect for my needz

published

4 years have never had any
problems with frank claims are dealt with promptly and the people are always happy to help

Insurance claim madeYes
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Review collected in partnership with Frank Health Insurance

Greg Teesdale
Greg TeesdaleSouthwest, VIC
  • 2 reviews
  • Verified

Changes to cover that you don't know about until you go to claim

published

I joined Frank about 5 - 7 years ago. Didn't have an issue until November when I went to claim for an item and couldn't got told I was notified years before of the change. Not happy with service anymore. Won't recommend to anyone.

Insurance claim madeYes
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Review collected in partnership with Frank Health Insurance

Kacie Tulliani
Kacie TullianiConstitution Hill
  • Verified

Amazed by refund

published

After numerous dismal refunds from a major fund I wasn’t expecting much of a refund for my daughters dental, I submitted the claim & was pleasantly surprised at the refund which was almost the entire amount......yep routine checkup & clean but 6 times the refund of a major fund, couldn’t be happier.

Insurance claim madeYes
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Review collected in partnership with Frank Health Insurance

  • Verified

Overpriced offers nothing

published

3/4 years. Expensive and can’t claim for anything. Better off without it but the government would only penalise me anyway for not having it. Looking to change providers in the near future

Insurance claim madeNo
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Review collected in partnership with Frank Health Insurance

Leeds2007
Leeds2007Sydney, NSW
  • 2 reviews
  • Verified

If you want something cheap then Frank Health

published

3 Years with Frank Health Insurance. Just cheap for taxation purpose. If you really want to use the insurance dont buy the basic one. It doesnt cover you anything!

Insurance claim madeNo
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Review collected in partnership with Frank Health Insurance

Jacqui
JacquiSouth East Queensland, QLD
  • 5 reviews
  • 5 likes
  • Verified

Best value

published

Around 5 years. I think Frank offers the best value to the consumers. I don’t take out the extras but have the basic hospital cover.

Insurance claim madeYes
Frank Health Insurance
Frank Health Insurance FFrank Health Insurance
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Review collected in partnership with Frank Health Insurance

Page 4 of 18

Questions & Answers

Kerry
Kerryasked

Im 38 single wanting hospital cover for weight loss surgery. Can you suggest level needed & costs Thanks

1 answer
Bob
Bob

Just give Frank a call they are really helpfull

ZPY1921
ZPY1921asked

Does frank health insurance cover life health cover in all states ? I live in SA.

1 answer
Frederik
Frederik

I guess as health is Federal, but check with Frank please

Joe
Joeasked

Ho my name is Giuseppe Capone member number 321684.
With my working visa coverage I can get reimbursement for medicines like high blood pressure or specialist visit?

No answers
See all Frank Health Insurance questions

Get an answer from our members and Frank Health Insurance representatives

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CategoryHealth Insurance
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