18 yrs. only joined for tax purposes. Frank has an insidious operating model. They hide the facts hoping you will never find out. If you do find out they give you the policy which is too difficult to figure out while keep increasing the premium so you give up in frustration and they win. I believe others would be the same. I will quit private health insurance completely at the earliest opportunity.
Easiest and most rewarding health insurance
Frank health insurance is great - I signed up easily online and had all my questions answered promptly with web-chat. I prefer web-chat to phoning. Whenever I make a claim at the practitioner they always say the rebate is the best they've seen. In my experience the rebates are fantastic for dentistry and osteo. Retrospective online claiming is easy too.
We have been with Frank for a few years now and are very happy. Would be nice for private health insurance companies to be more flexible when it comes to allocation of specific $ for services. Example: If you need more physio, you should be able to move chiro $ to physio etc. But besides this Frank has been really good.
Waste of money
It’s a total waste of money I just have this policy for tax purposes, I doubt that I will ever use it.
I have been with Frank for a few years.
The cost of private health continues to go up and I am charged more however am not seeing any benefit back to me.
I recently purchased glasses and was shocked how little Frank covered - the gap was more than I had expected and I was dissatisfied. I will be looking around at other providers to compare prices and offers.
Good value for money in
Nearly 2 years. I never wanted private health insurance but signed up as I felt obliged to because of my turning 31. Frank was the easiest to understand and best value for money for the minimal cover I required.
They are easy to get in contact with, and claims are so simple and fast!
You definitely won't love them
Poor digital offering and self service with non-existent communication about the fact that your digital request can't be automatically processed and will instead appear to have failed. Contacting them instead requires a great deal of drive - live chat wait times in excess of 15 mins and phone wait times close to 30 mins. Overall, a product that is comparable price-wise to the market pushed by a company who doesn't value their customers enough to offer a decent service.
We are old and it is the best insurance we have had
I have been with FRANK INSURANCE for six plus years and My wife and I have no complaints what so ever. The only poor thing is the time it took to answer the phone but I have not needed to contact them for some time and things may have changed. Frank do like to be contacted by email but being old computers worry me.
The best and fairest health insurance on the market
Approximately 3 years and they have always been fantastic.Claims are processed promptly and the refunds they offer are the best on the market by far.
Health insurance in Australia needs an overview
6 years we’ve been with Frank and I strongly feel that the health insurance in Australia needs an urgent overhaul. It’s ridiculously expensive for what you get. I’ll be doing a lot of shopping around before April 1st to make sure I get the best deal possible. Frank has been good but surely there has to be better deals.
Has everything I need & easy to deal with
It is ridiculous to require a minimum of twenty words for a response to this question. I have been with Frank for approx 3 years
Efficient service. Would like emails to be answered in a shorter time frame
Why do I need to write twenty words
I didn’t make a claim as I was ineligible although I paid hospital excess
Friendly, efficient and reliable
Always delivers what they say they will. Friendly staff who help when you need them, nothing seems to bother Frank’s Team
Easy to deal with
Been with this provider for over 5 years. Easy to do everything online, although I keep hoping we would get more benefits in return or have benefits be transferable between my partner and I.
Straightfoward coverage at a simple price
Have been with Frank for four years. Coverage is affordable, easy to understand and simple to claim. Support staff are incredibly helpful and highly responsive.
As we age it is mandatory that we have private health cover, unfortunately it is becoming more and m
2 years. I will continue to stay with them but I will always review every year due to cost and if there are changes to the policy, so that it no longer suits me.
Use it regularly
I have been with frank for 4 years. Disappointed they have removed [name removed] from their list to be able to claim
Excellent customer service and health benefits
2 years and loving it! Frank ia for members and the customer service is really good. I made a Kate claim and I called the call centre and they explained the process very simple and timely response.
great service very responsive
been with Frank for 6 months after being with HIF, they are very responsive (I mostly use online chat) and helpful whenever I contact them and efficient in paying off claims
Perfect for my needz
4 years have never had any
problems with frank claims are dealt with promptly and the people are always happy to help
Changes to cover that you don't know about until you go to claim
I joined Frank about 5 - 7 years ago. Didn't have an issue until November when I went to claim for an item and couldn't got told I was notified years before of the change. Not happy with service anymore. Won't recommend to anyone.
Amazed by refund
After numerous dismal refunds from a major fund I wasn’t expecting much of a refund for my daughters dental, I submitted the claim & was pleasantly surprised at the refund which was almost the entire amount......yep routine checkup & clean but 6 times the refund of a major fund, couldn’t be happier.
Overpriced offers nothing
3/4 years. Expensive and can’t claim for anything. Better off without it but the government would only penalise me anyway for not having it. Looking to change providers in the near future
If you want something cheap then Frank Health
3 Years with Frank Health Insurance. Just cheap for taxation purpose. If you really want to use the insurance dont buy the basic one. It doesnt cover you anything!
Around 5 years. I think Frank offers the best value to the consumers. I don’t take out the extras but have the basic hospital cover.
Questions & Answers
Im 38 single wanting hospital cover for weight loss surgery. Can you suggest level needed & costs Thanks
Just give Frank a call they are really helpfull
Does frank health insurance cover life health cover in all states ? I live in SA.
I guess as health is Federal, but check with Frank please
Ho my name is Giuseppe Capone member number 321684.
With my working visa coverage I can get reimbursement for medicines like high blood pressure or specialist visit?
Get an answer from our members and Frank Health Insurance representatives
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