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Frank Health Insurance

Frank Health Insurance

4.2 from 525 reviews · View Statistics
Listing monitored by Frank Health Insurance

Reviews

  • Value for Money
    4.1 (77)
  • Transparency
    4.0 (64)
  • Customer Service
    4.3 (76)
  • Claim Resolution Time
    • <1 week (33)
    • 1-2 weeks (5)
    • 1-2 months (3)
    • 3+ months (2)
  • Claim ApprovedYes (38) · No (4)
Previous
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wayne
wayne Hobart, TAS
  • 2 reviews

dont go there! issue resolved

published

issues resolved recieved my full refund communication not very good there needs to be more communication in the future so to avoid a bad review i think things were better before the merge to frank

Customer Service
Incentivised Review No
Gabrielle
Gabrielle
  • 2 reviews
  • Verified

best ever health insurance

published

Great company to deal with. I have been with Frank for over 10 years and never had problem. My claims are managed with speed. Always easy to talk both over phone or Webchat. My extras cover gives me great refunds as well. Thanks Frank and your great team.

Value for Money
Transparency
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Review collected in partnership with Frank Health Insurance

  • Verified

Well organized

published

Very helpful with my cancer treatment, very few out of pocket expenses. Easy to navigate web site. Prompt payments on claims. Good value in my opinion. Glad I’m with them

Value for Money
Transparency
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Bob
BobHunter Region, NSW
  • 12 reviews

Very professional and friendly

published

I have been with Frank for almost 10 yrs and find them very professional and friendly and very easy to deal with over the phone I have no hesitation in recommending them

Value for Money
Transparency
Stephen H.
Stephen H.Greater Melbourne (Outer), VIC
  • 2 reviews

I’m with Frank Health Insurance

published

Having had major surgery a number of claims have all been managed extremely well, I can certainly recommend Frank they are very easy and helpful to deal with, we’ll done Frank!

Value for Money
Transparency

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Next
  • Verified

EMERGENCY HOSPITAL ADMISSION

published

My wife was admitted to a public hospital as a private patient for emergency observation.
When hospital reception swiped her Frank Health membership card, everything was taken care of; room, meals, treatment, doctor etc.
Being a member of Frank Health simplified the whole process & no payment was required.

Value for Money
Transparency
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Review collected in partnership with Frank Health Insurance

  • Verified

great service and rebates

published

Online refunds quick and easy. Fair price and good coverage. Only improvement would be if they had an app. When ever I have had to call, always had great phone service.

Incentivised Review No
Claim Made Yes
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Review collected in partnership with Frank Health Insurance

Cas
CasGreater Melbourne (Outer), VIC
  • 2 reviews
  • Verified

Pretty good but have not compared funds for a while

published

Website easy to navigate and if you need additional information easy to contact. Customer staff have also been very courteous and helpful. Claims are paid quickly. Ive been with Frank for a long time and am disappointed that loyalty rebates are being discontinued as well as some of the other rebates.

Value for Money
Transparency
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Review collected in partnership with Frank Health Insurance

  • Verified

Really Good

published

I think I’ve been with Frank Insurance for at least 2 years? Maybe more..
It has been a simple process to navigate and has great customer service so far.
The policy works well for my specific health needs

Value for Money
Transparency
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  • Verified

Happy with Frank

published

All claims dealt with quickly. Very happy with Frank Health Insurance. Been with Frank for around 10 years. I like the variety of claims I can apply for. Helps me stay on top of my health.

Value for Money
Transparency
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Review collected in partnership with Frank Health Insurance

Christopher Thompson
Christopher ThompsonSouth East Queensland, QLD
  • 2 reviews
  • Verified

Frank Simple Extras is value Extras cover

published

I had reservations as I had not heard of Frank Health Insurance. We have no Hospital cover just extras which allows me to have feet reflexology etc. I am also covered for basic dental I.e clean X-ray and fillings. This policy won’t cover major dental but I’m only paying $$23 per fortnight which as I am on an Age pension it is what I can afford. The online application is very easy to complete. It’s called simple extras and covers 2 Adults. We took this policy out in Sept 2019. I can swipe my members card for all services.

Value for Money
Transparency
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Review collected in partnership with Frank Health Insurance

Mandy H.
Mandy H.Greater Melbourne (Outer), VIC
  • Verified

Simple, good cover, no fuss full coverage health insurance. And they are right here in Victoria.

published

Im sure we dont use our policy to the full. But it gives us the security we want when it comes to extras. We get 80 per cent back and make full use of optical.

Incentivised Review No
Claim Made No
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Review collected in partnership with Frank Health Insurance

  • Verified

I think Frank health insurance is by far the best and they are always happy to help in any way

published

We have been with Frank for about seven years I think and have never had a problem with them They are always happy to help and are more than helpful

Value for Money
Transparency
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Review collected in partnership with Frank Health Insurance

Natsully
NatsullySouth East Queensland, QLD
  • 10 reviews
  • 7 likes

No Frills with good service

published

It's no frills, and would be good if there was a bit more flexibility in how much you can claim in your extras, but it's still heads and shoulders over the other big insurance companies. The online portal is super easy to use and you can get help easily.

Value for Money
Transparency
Quang Tran
Quang TranSydney, NSW
  • Verified

Very good service

published

Very good value for money and the process of claiming is simple and friendly. We have been member of the insurance quite long time now it could be ten years or more.

Value for Money
Transparency
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Review collected in partnership with Frank Health Insurance

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Page 1 of 21

Questions & Answers

Kerry
Kerryasked

Im 38 single wanting hospital cover for weight loss surgery. Can you suggest level needed & costs Thanks

1 answer
Bob
Bob

Just give Frank a call they are really helpfull

ZPY1921
ZPY1921asked

Does frank health insurance cover life health cover in all states ? I live in SA.

1 answer
Frederik
Frederik

I guess as health is Federal, but check with Frank please

Joe
Joeasked

Ho my name is Giuseppe Capone member number 321684.
With my working visa coverage I can get reimbursement for medicines like high blood pressure or specialist visit?

No answers
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