Could Frank be a scam?
Transferred from Health.com.au and tried to make a claim with Frank 5 times. Each time, they said they "never received it" and told me to change the file from a zip, to a pdf, then a jpg, then use a mobile service. Then finally, every claim has been knocked back, when it is clearly stated it is covered in the PDS. I've never had an issue with any Insurance company before, but these guys are clearly trying to steal insurance payments and not pay claims that are covered. Avoid Frank at all costs!
When Frank Health Insurance took over Health.com I called to see if i had the same cover, I was told the only change may be the premiums. when they changed over I checked my cover online, it was the same until i tried using my Frank card, it was declined. I went on the Frank site only to find I couldn't view my cover, after a while i could view it only to find my cover had changed. My dental cover had changed, the claim I made was not now included in my cover! I called the contact number and waited close to an hour till someone responded only ...to be told my cover was as close to my original unfortunately my dental has now been changed, not covering what my original dental was! Unfortunately they are a rip off with no concern for anyone other than your money.
Their staff give misleading information and try to get out of paying off your claims!
I have extras cover with Frank Insurance which is meant to cover any ambulance services. I had to use the NSW ambulance service 3 months ago and I end up paying the ambulance invoice myself because Frank wasn’t responding to them. I tried to claim it back from them and they keep asking me for more documents even though I already sent them everything they asked me to send! I don’t know what they are aiming for here but it definitely doesn’t look like they are doing their job properly!! Don’t recommend it!
Very slow and unresponsive
Horrible experience with Frank, I have been waiting for a claim to be finalised for 4 months. Each time I call I have to explain the situation and sit on the phone for ages and I don’t get any assistance or any initiative to try and finalise the claim. Really poor service.
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Awful customer service. Misleading claims. Member portal does not work
I have decided to purchase prescription glasses from an online retailer. But before doing so I have contacted Frank support to confirm that my extras insurance would cover purchase from this particular seller (provided a name and a link to their website), so after they have confirmed that I will receive the same benefits, I went ahead and bought it. However, a few days later when I try to claim it, I get told that they do not cover prescription lenses purchased from this retailer. The same retailer they told me I would get the same insurance co...verage at! Absolutely disgusting On top of that, they don't display member limits clearly (we have a couple's insurance). When it says under my name that I have a certain amount left from my annual limit it might be my husband's and not mine. Overall, they are doing a great job to make health insurance as confusing as possible.
No more frank health insurance it's cheap but they don't return your hospital expenses.
I bought visitor family health insurance 2years ago. This month first time I lodge a claim which is $500 return but they start playing games and sad bring multiple docs from hospital. I ask hospital they sad we never ever giving these forms to patients even we don't have. I have all invoices which is i already provide to insurance company but they won't help me. Before I was with allianz they bit expensive but good when ever I lodge claim they made more easier for us and return. No more Good by Frank
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Questions & Answers
Im 38 single wanting hospital cover for weight loss surgery. Can you suggest level needed & costs Thanks
Just give Frank a call they are really helpfull
Does frank health insurance cover life health cover in all states ? I live in SA.
I guess as health is Federal, but check with Frank please
Ho my name is Giuseppe Capone member number 321684.
With my working visa coverage I can get reimbursement for medicines like high blood pressure or specialist visit?
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