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Frank Health Insurance

Frank Health Insurance

4.2 from 539 reviews · View Statistics
Listing monitored by Frank Health Insurance

Reviews

1.0
6 reviews
5
(0)
4
(0)
3
(0)
2
(0)
1
(6)
  • Value for Money
    1.0 (4)
  • Transparency
    1.0 (5)
  • Customer Service
    1.3 (4)
  • Claim Resolution Time
    • <1 week (2)
    • 3+ months (2)
  • Claim ApprovedYes · No (6)
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Dan E.
Dan E.Greater Melbourne (Inner), VIC
  • 5 reviews
  • Verified

Could Frank be a scam?

published

Transferred from Health.com.au and tried to make a claim with Frank 5 times. Each time, they said they "never received it" and told me to change the file from a zip, to a pdf, then a jpg, then use a mobile service. Then finally, every claim has been knocked back, when it is clearly stated it is covered in the PDS. I've never had an issue with any Insurance company before, but these guys are clearly trying to steal insurance payments and not pay claims that are covered. Avoid Frank at all costs!

Value for Money
1/5
Transparency
1/5
Customer Service
1/5
Incentivised Review No
Claim Made Yes
Plan CoverageHospital and extras
Coverage TypeSingle
Under 30Yes
Claim ApprovedNo
Max Taylor
Max TaylorPerth, WA
  • 3 reviews

RIPPED OFF

published
Value for Money
1/5
Transparency
1/5
Customer Service
2/5
Incentivised Review No
Claim Made Yes
Plan CoverageHospital and extras
Coverage TypeSingle
Under 30No
Claim ApprovedNo
Azin S.
Azin S.Sydney, NSW
  • 4 reviews
  • 1 like

Their staff give misleading information and try to get out of paying off your claims!

published

I have extras cover with Frank Insurance which is meant to cover any ambulance services. I had to use the NSW ambulance service 3 months ago and I end up paying the ambulance invoice myself because Frank wasn’t responding to them. I tried to claim it back from them and they keep asking me for more documents even though I already sent them everything they asked me to send! I don’t know what they are aiming for here but it definitely doesn’t look like they are doing their job properly!! Don’t recommend it!

Transparency
1/5
Incentivised Review No
Claim Made Yes
Plan CoverageExtras Only
Coverage TypeSingle
Under 30Yes
Claim Resolution Time3+ months
Claim DateMarch 2021
Claim ApprovedNo
Heidi Kessell
Heidi KessellGreater Melbourne (Inner), VIC

Very slow and unresponsive

published

Horrible experience with Frank, I have been waiting for a claim to be finalised for 4 months. Each time I call I have to explain the situation and sit on the phone for ages and I don’t get any assistance or any initiative to try and finalise the claim. Really poor service.

Incentivised Review No
Claim Made Yes
Plan CoverageHospital Only
Coverage TypeSingle
Under 30Yes
Claim Resolution Time3+ months
Claim DateNovember 2018
Claim ApprovedNo
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Anna
AnnaSydney, NSW
  • 11 reviews
  • 6 likes
  • Verified

Awful customer service. Misleading claims. Member portal does not work

published
Value for Money
1/5
Transparency
1/5
Customer Service
1/5
Incentivised Review No
Claim Made Yes
Plan CoverageExtras Only
Coverage TypeCouple
Claim Resolution Time<1 week
Claim DateOctober 2019
Claim ApprovedNo
Awais Mahmood
Awais MahmoodSydney, NSW
  • 2 reviews
  • 1 like

No more frank health insurance it's cheap but they don't return your hospital expenses.

published

I bought visitor family health insurance 2years ago. This month first time I lodge a claim which is $500 return but they start playing games and sad bring multiple docs from hospital. I ask hospital they sad we never ever giving these forms to patients even we don't have. I have all invoices which is i already provide to insurance company but they won't help me. Before I was with allianz they bit expensive but good when ever I lodge claim they made more easier for us and return. No more Good by Frank

Value for Money
1/5
Transparency
1/5
Customer Service
1/5
Claim Made Yes
Plan CoverageHospital and extras
Coverage TypeFamily
Claim Resolution Time<1 week
Claim DateJune 2019
Claim ApprovedNo
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Questions & Answers

Kerry
Kerryasked

Im 38 single wanting hospital cover for weight loss surgery. Can you suggest level needed & costs Thanks

1 answer
Bob
Bob

Just give Frank a call they are really helpfull

ZPY1921
ZPY1921asked

Does frank health insurance cover life health cover in all states ? I live in SA.

1 answer
Frederik
Frederik

I guess as health is Federal, but check with Frank please

Joe
Joeasked

Ho my name is Giuseppe Capone member number 321684.
With my working visa coverage I can get reimbursement for medicines like high blood pressure or specialist visit?

No answers
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