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Frank Health Insurance

Frank Health Insurance

4.2 from 516 reviews · View Statistics

Reviews

  • Value for Money
    4.6 (48)
  • Transparency
    4.8 (37)
  • Customer Service
    4.9 (48)
  • Claim Resolution Time
    • <1 week (24)
    • 1-2 weeks (2)
    • 1-2 months (1)
  • Claim ApprovedYes (28) · No (0)
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Christopher Thompson
Christopher ThompsonSouth East Queensland, QLD
  • 2 reviews
  • Verified

Frank Simple Extras is value Extras cover

published

I had reservations as I had not heard of Frank Health Insurance. We have no Hospital cover just extras which allows me to have feet reflexology etc. I am also covered for basic dental I.e clean X-ray and fillings. This policy won’t cover major dental but I’m only paying $$23 per fortnight which as I am on an Age pension it is what I can afford. The online application is very easy to complete. It’s called simple extras and covers 2 Adults. We took this policy out in Sept 2019. I can swipe my members card for all services.

Value for Money
Transparency
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Review collected in partnership with Frank Health Insurance

  • Verified

I think Frank health insurance is by far the best and they are always happy to help in any way

published

We have been with Frank for about seven years I think and have never had a problem with them They are always happy to help and are more than helpful

Value for Money
Transparency
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Review collected in partnership with Frank Health Insurance

Quang Tran
Quang TranSydney, NSW
  • Verified

Very good service

published

Very good value for money and the process of claiming is simple and friendly. We have been member of the insurance quite long time now it could be ten years or more.

Value for Money
Transparency
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Judith Lee
Judith LeeMelbourne, Victoria
  • 2 reviews
  • 1 like
  • Verified

Best Ever Health Insurance

published

I have been with Frank Health Insurance for quite a number of years now and can’t speak highly enough of their great customer service and swift processing of Extras claims. Very happy I switched to them!!

Value for Money
Transparency
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Geoff and patty QLD
Geoff and patty QLD Wide Bay-Burnett, QLD

Cover tailored to suit us

published

2013 still current with them 2021
Have been offered other policies but they cannot give the same for the $ value that makes all the difference when your on the pension I would rather pay health insurance than home and content insurance

Value for Money
Transparency
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RobbieS
RobbieSCentral Highlands and Goldfields, VIC
  • 3 reviews

Excellent call centre

published

I rang Frank on their1300 to ask a question. the lovely consultant Olivia was ever so charming and very helpful and resolved my query on the spot. I have just joined and feel I HAVE done hubby and myself a really big favour. I have heard frank are very good.

Value for Money
Transparency
1 comment
RobbieS
RobbieS

We are on a couple's plan and are both well over 3o.

Matt H
Matt HSouthwest, VIC
  • 10 reviews
  • 28 likes
  • Verified

Poor hospital cover and terrible IT system with Frank.

published
Value for Money
Transparency
Michael Giusti
Michael GiustiGreater Melbourne (Metropolitan), VIC

Great call Centre with very little wait time. All staff members very knowledgeable and polite

published

Claims are paid with no fuss. Call Centre staff amazing,
Cover is expensive, however in line with other health insurance company’s
Been with Frank 2 years from GMHBA 8 years

Value for Money
Transparency
jezil
jezilGreater Melbourne (Metropolitan), VIC
  • 4 reviews
  • Verified

Almost perfect!

published
Value for Money
Transparency
1 comment
jezil
jezil
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  • Verified

Frank is god value

published

Always helpful and polite, they have helped me out on a couple of occasions, even with the Covid , they reduced my subscription.Very cost effective and easy to contact, well done Frank!

Incentivised ReviewNo
Claim MadeNo
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Review collected in partnership with Frank Health Insurance

  • Verified

Frank is a legend

published

Frank has been very supportive and transparent through a tough 12 months. My policy is simple to understand and staff were readily available to check items and provide advice on potential out of pocket costs etc thank you Frank!!

Value for Money
Transparency
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Review collected in partnership with Frank Health Insurance

Matt
MattGreater Melbourne (Outer), VIC
  • 5 reviews
  • 6 likes

A simple call made it worthwhile.

published

My policy is great value. I could actually claim more than what l thought. Having Basic cover l was only looking at the hospital stay.
Lodged the claim over the phone and everything was simple. Was offered a call back if l ran into any issues.
7 years after thinking was l really someone that needed cover.

Value for Money
Transparency
Robin Marchment
Robin MarchmentGreater Melbourne (Metropolitan), VIC

Great service and premiums.

published

Good choice of cover. Good premiums. Great service. Any query always answered promptly, clearly and courteously. I've been with Frank for about 6 years. Check other funds each year but always stay with Frank.

Value for Money
Transparency

I am extremely satisfied with Frank Insurance.

published

My policy is good value.
Bountify were a great company that recommended Frank Ins. and helped me set it up.
Claims usually happen immediately. Adjustments are made by the service provider.
I joined Frank 30-6-2015 (five years)

Value for Money
Transparency
Gee
Gee
  • 2 reviews

Health insurance as it should be - Simple and affordable

published

The best health insurer I've used so far- Frank make it very easy to claim on the spot or online. There is no catch with Frank, you get your rebates no matter where you go - no need to go to a 'choice' providers selected by your health insurer.

Value for Money
Transparency
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Page 1 of 24
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Questions & Answers

ZPY1921
ZPY1921asked

Does frank health insurance cover life health cover in all states ? I live in SA.

1 answer
Frederik
Frederik

I guess as health is Federal, but check with Frank please

Joe
Joeasked

Ho my name is Giuseppe Capone member number 321684.
With my working visa coverage I can get reimbursement for medicines like high blood pressure or specialist visit?

No answers
Christine W
Christine Wasked

We have been with Frank for 3 years and they have been very professional when ever I need to find out anything to do with our policy and claims would recommend them to anyone. The only thing I don't know is if our policy is from January to December or does it restart from financial year.

1 answer
k.pringle
k.pringle

Hi....well i guess you are lucky. I had a terrible time with them

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