I have compaired Frank with many services but" they "can not beat there pricing or services
2013 still current with them 2021
Have been offered other policies but they cannot give the same for the $ value that makes all the difference when your on the pension I would rather pay health insurance than home and content insurance
Excellent call centre
I rang Frank on their1300 to ask a question. the lovely consultant Olivia was ever so charming and very helpful and resolved my query on the spot. I have just joined and feel I HAVE done hubby and myself a really big favour. I have heard frank are very good.
Poor hospital cover and terrible IT system with Frank.
I originally took out a Frank policy 4 years ago as a student and back then the coverage seemed reasonable. Their 'bronze' hospital/50% extras cover was reasonable for younger/healthy people. Staff are good too, based in Geelong, you dont have to wait on hold too long and no overseas call centres. I also liked the 'Live Chat' option, being able to talk to someone discretely while still working in the office.
With a family now, I found the coverage to not really cut it anymore. They dont really have anything between the basic bronze hospital an...d a high-level option as other providers do. New provider had all the basics Frank has plus a whole lot more, such as back/spine, blood, heart, lungs, plastic surgery and more for $600/year more as a 'silver' option, plus far more comprehensive extras too. Find that is more important when you're a family of four. Most of all with Frank, their IT systems are truly shocking, very old-school design and what you'd expect 20 years ago, primarily text-based and constantly crashing. Except even 20 years ago you don't get the sheer amount of issues with making payments/policy changes as you get with Frank today. Here's a list over 4 years: - The didn't apply a promotional discount upon original signing, I had to write to them to follow and then they got the figure wrong a second time! More follow up. End date of my initial membership application was also incorrect and more follow up. - My wife incorrectly had LHC loading applied, despite her application having all the correct info. - When I later tried to add my wife to our policy and pay the difference for her part of the policy, they weren't able to set this up for me and then gave incorrect dates and figures yet again. Had to follow up for a 4th and 5th time! - They then didn't send a letter or new card to my wife, several hours of stuffing around just to get my wife on our own policy with her own card.
Great call Centre with very little wait time. All staff members very knowledgeable and polite
Claims are paid with no fuss. Call Centre staff amazing,
Cover is expensive, however in line with other health insurance company’s
Been with Frank 2 years from GMHBA 8 years
I joined Frank in August 2020. I took out extras cover for the first time in years, and both extras and hospital cover cost the same as my hospital only cover with HCF. Win!
Since August I have been seeing a number of applied health professionals including dentists, osteopaths, physiotherapists, acupuncturists and others. The osteopath said it was the highest rebate she had seen on a bill – as promised by Frank, 80% of the visitation price.
My only gripe is that I had a huge amount of periodontal work done on one day, and Frank capped that pay...
Frank is god value
Always helpful and polite, they have helped me out on a couple of occasions, even with the Covid , they reduced my subscription.Very cost effective and easy to contact, well done Frank!
Frank is a legend
Frank has been very supportive and transparent through a tough 12 months. My policy is simple to understand and staff were readily available to check items and provide advice on potential out of pocket costs etc thank you Frank!!
A simple call made it worthwhile.
My policy is great value. I could actually claim more than what l thought. Having Basic cover l was only looking at the hospital stay.
Lodged the claim over the phone and everything was simple. Was offered a call back if l ran into any issues.
7 years after thinking was l really someone that needed cover.
Great service and premiums.
Good choice of cover. Good premiums. Great service. Any query always answered promptly, clearly and courteously. I've been with Frank for about 6 years. Check other funds each year but always stay with Frank.
I am extremely satisfied with Frank Insurance.
My policy is good value.
Bountify were a great company that recommended Frank Ins. and helped me set it up.
Claims usually happen immediately. Adjustments are made by the service provider.
I joined Frank 30-6-2015 (five years)
Health insurance as it should be - Simple and affordable
The best health insurer I've used so far- Frank make it very easy to claim on the spot or online. There is no catch with Frank, you get your rebates no matter where you go - no need to go to a 'choice' providers selected by your health insurer.
Easy access with on hand personnel to answer any queries with claims and questions on what your policy covers.
Ive been a member for approximately 10 years and i can't fault them
Good for me
Policy now good value and easy to set up third time around after putting in alot of homework first and reading fine prints .i had to ask alot of questions and now understand how my policy will work for me.being here 9 months.have made no claims so far.
Every time I use my Frank card the providers can't believe the value I get back. Also the customer service is excellent. Recommend them all the time to friends and family.
Great coverage, competitive price
I was introduced to Frank through iSelect. I had actually chosen them myself firstly but iSelect confirmed my choice. I have only been with Frank for a few years but have had to have made several claims during that time. The claim process has been really easy and I have even unexpectedly received money back at the end of the year. The only negative thing I would say is that they are only contactable Monday to Friday during business hours.
Questions & Answers
Does frank health insurance cover life health cover in all states ? I live in SA.
I guess as health is Federal, but check with Frank please
Ho my name is Giuseppe Capone member number 321684.
With my working visa coverage I can get reimbursement for medicines like high blood pressure or specialist visit?
We have been with Frank for 3 years and they have been very professional when ever I need to find out anything to do with our policy and claims would recommend them to anyone. The only thing I don't know is if our policy is from January to December or does it restart from financial year.
Hi....well i guess you are lucky. I had a terrible time with them
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