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Freedom Fibre Unlimited

Freedom Fibre Unlimited

2.8 from 109 reviews

Reviews

Review distribution

5 star
39
4 star
9
3 star
3
2 star
3
1 star
55

Daniel

DanielGreater Melbourne (Metropolitan), VIC

Terrible internet service and customer service

published
Value for Money
Transparency
Customer Service
Start DateOctober 2019
Adequate Speeds Yes
Contract Type6-month contract
Data TypeUnlimited Data
See all answers

The support team is always amazing!

published

Shout out to Ivy who helped me with my wifi problem. Ivy really have enough patience and help me out until it works again. Thanks a lot! really appreciate your hard work, Ivy and Freedom Internet Team!

Value for Money
Transparency
Customer Service
Start DateSeptember 2018
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeUnlimited Data
See all answers
1 comment
Freedom Internet
Freedom I.Freedom Internet
Chris

ChrisSouth East Queensland, QLD

It is super hard to get the internet. If there is zero star, then that’s my rating.

published

Slow, paid the most expensive plan, but what I got it is can’t get the internet at all. It is been for a year, the internet does get any upgrade. Can someone do something for this?

Value for Money
Transparency
Customer Service
Start DateDecember 2018
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
1 comment
Freedom Internet
Freedom I.Freedom Internet

The reviewer stated that an incentive was offered for this review

Unstable

published

I've been a customer of both the dedicated nbn as well as the freedomshared service and I've always experienced unreliable service, with disconnections of the signal sometimes for hours. In the end I gave up and changed provider. I found a cheaper and much better option.

Value for Money
Transparency
Customer Service
Start DateMarch 2016
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
1 comment
Freedom Internet
Freedom I.Freedom Internet

Slow, unreliable and unacceptable customer service

published
Value for Money
Transparency
Customer Service
Start DateJuly 2017
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Freedom Internet
Freedom I.Freedom Internet

Aaron

AaronGreater Melbourne (Inner), VIC

  • Verified customer

Lag lag lag

published

I never knew what lag was until I met freedom internet. The unlimited fibre service becomes totally unusable during peak periods. Freedom internet charges just as much as Telstra does and offers an internet service that runs on two tin cans and a broken piece of string.

Value for Money
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Freedom Internet
Freedom I.Freedom Internet

Huge scammers

published
Value for Money
Transparency
Customer Service
Start DateJanuary 2019
Adequate Speeds No
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Freedom Internet
Freedom I.Freedom Internet

Miha

MihaSouth East Queensland, QLD

Every second day technical issues.

published

Worst internet ever. After one year of use freedom unlimited data, can easily say that this everything is just disaster. Im every week 4 times on chat, resolving problems.
Looks like for freedom is only matter that they charge $$$ for.

Value for Money
Transparency
Customer Service
Start DateOctober 2018
Adequate Speeds No
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Freedom Internet
Freedom I.Freedom Internet

Kept charging me for data we weren’t using

published

Ultimately, Freedom Internet is a dodgy provider who kept telling us we were using 50-80GB of data between 11pm-5am causing our service to exceed its limit and to be instantly charged again. No warming of limit nearing, no option to stop internet before being charged again, no nothing. When I told them it’s just two of us in the house who stream Netflix and use our phones, the proceeded to tell me that children who play video games at night in my house (I don’t have any children) could be using up the data and that the data usage is nothing out of the ordinary on their end. Of course it’s not when it means they get $75 from us every two weeks for unexplained data usage.

Value for Money
Transparency
Customer Service
Start DateSeptember 2016
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
1 comment
Freedom Internet
Freedom I.Freedom Internet

Terrible Service

published
Value for Money
Transparency
Customer Service
Start DateJune 2019
Adequate Speeds No
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeUnlimited Data
See all answers
1 comment
Freedom Internet
Freedom I.Freedom Internet

Prashant Sharma

Prashant SharmaMetropolitan Adelaide, SA

No technician in South Australia

published
Customer Service
Start DateApril 2019
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Freedom Internet
Freedom I.Freedom Internet

Terrible customer service and connection

published
Value for Money
Transparency
Customer Service
Start DateJanuary 2018
Adequate Speeds No
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Freedom Internet
Freedom I.Freedom Internet

Password & Connection troubles.

published

I was assisted by Claire with my connection & password recognition problem from my apartment wireless network . She was very helpful, friendly and patient. Great support provided obviously well trained staff.

Value for Money
Customer Service
Start DateApril 2019
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeUnlimited Data
See all answers
1 comment
Freedom Internet
Freedom I.Freedom Internet

Steph B

Steph BMelbourne

  • 2 reviews
  • 1 like

Completely cancelled my plan because my account was $2 short or the payment.

published

Was so happy to have my $70/month plan with no lock in contract and unlimited internet. The payment bounced back ONCE and they never let us get our plan back again! That is so unfair. There was no warning that the plan was finishing. Had I have known, I would have made sure that there was always the money ready on my bank card.If you guys accepted direct debit out without the need for a bank card I wouldn't have ever had payments bounce back. Really really disappointed

Value for Money
Customer Service
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Freedom Internet
Freedom I.Freedom Internet
Meghan

MeghanGreater Melbourne (Metropolitan), VIC

Appalling, useless, waste of money and time. Never would I ever recommend your services. Ever!

published
Value for Money
Customer Service
Start DateDecember 2017
Adequate Speeds No
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
1 comment
Freedom Internet
Freedom I.Freedom Internet
Andrea and Jesus

Andrea and JesusMelbourne

  • 2 reviews
  • 1 like
  • Verified customer

Company ripping me off

published
Connection TypeNBN Wireless
1 comment
Freedom Internet
Freedom I.Freedom Internet

Now it’s good

published

My connection now getting better. I’m happy for that.I don’t know about how reliable is my connection. I hope is safe.

Connection TypeNBN Wireless
1 comment
Freedom Internet
Freedom I.Freedom Internet

Bad and getting worse.

published

Rubbish connection ALL the time.
- connection is bad
- you call these guys and get this “yep we are having issues. Investigating at the moment. Might need to send a technician in”
- issues never get resolved
Internet works 10% of the time
- they keep charging me for internet
- all my requests to get my money back never get answered
- SO: don’t be naive like me. This provider will NEVER get it right. Internet will ALWAYS be unreliable. Commerce commission need to investigate!

Connection TypeNBN Wireless
1 comment
Freedom Internet
Freedom I.Freedom Internet

  • Verified customer

Horribly unreliable

published

Originally asked by Freedom Internet to write a review (at the time my internet connection was great). Now 5 months later I’ve had non-stop problems with speeds. I’ve called them and logged incidents and complaints, I’ve sat with them and completed tedious troubleshooting steps and still I’m stuck with speeds of around 1mbps (which is comparable to ADSL 1 in an area far away from the exchange). Steer clear of this company, they will promise you fast and reliable internet, but what you get in return in disappointment and wasted time on the phone with their call centre. Pay the extra $10 per month and go with a reliable ISP like TPG, you’ll thank yourself

Connection TypeNBN Satellite (Sky Muster)
2 comments
Freedom Internet
Freedom I.Freedom Internet
Aaron
Aaron

Rubbish

published

Unreliable. You call support and get "our technicians will look into this" and then again nothing happens. Overall very slow internet. Should cost 10% of what they actually charge. Do not waste your time. Saying this it seems that all internet providers are equally BAD. Never had this problem in Europe.

Connection TypeNBN Wireless
1 comment
Freedom Internet
Freedom I.Freedom Internet

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Details

CategoryInternet Service Providers
Monthly Price $83.00
Service TypeNBN
Packages AvailableStandalone
ContractMonthly and Set Period
Data AllowanceCapped/Fixed and Unlimited
NBN Speed Tier 100/40
Max Download Speed 100 Mbps
Max Upload Speed 40 Mbps

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