Good to deal with.
Nice staff; easy to deal with; policy just what I wanted; Very happy with them. When my brother passed away they made it easy to deal with and were compassionate and the process was all handle very quick.
Did not take up offer, but Freedom were very accomodating thank you for being respectful and understanding to our needs and where we are at our stage of life. Great
Wont do life insurance
Been with them for 3 year...i tried to upgrade to life insurance and they couldnt help or offer ..but staff was friendly.. shame i had to go somewhere else.. bye
Absolutely disgraceful, corrupt and totally illegal.
Freedom has been ripping me off for two years now. They have been inconveniencing me since the very first payment, when they hit my account the day before the agreed date which incurred an immediate dishonor fee, and have been hitting my account on average every 3 to 4 days ( with consequent dishonor fees) until the funds become available, and then will charge me a new fee every day in a row until they are dishonored again. I have only just discovered just how rampantly they have been fleecing me as I have not had internet banking until now and have not been receiving paper bank statements. When I tried to cancel my policy with them they told me they had no record of me or my policy, and that I did not exist in their system, and tricked me into entering a new policy by telling me it was free for the first year anyway, and manipulating me into it by using my daughters as leverage to close the deal. The sales consultant had me convinced that I actually did not already hold a policy, but my bank records are now showing that I have been charged dishonor fees every few days, and was actually charged seven full policy payments in one month. Look out Freedom Insurance, this post is going viral I can promise you that.
This is a great service
Great service and prices for my cover very helpful staff who helped me with the right policy guided me through the steps if my family needs to make a claim
As a family we now all have cover with freedom and very happy with you .
I am still to action a claim for the loss of my leg . I’m sure I won’t have any problems making my claim soon .
Perfect 4 my needs at the moment thanks
Policy is fine Good value for money!!!!!!! It was so simple to ser it up.the staff was so helpful they really could not have done any thing els to have helped
They are professional they listen and assist promptly.
It took only one call to set up, the payments are reasonable.
I had an inquiry about increasing the policy, which was answered, not in my favour but obviously according to their policy which I was not aware of.
Been trying to cancel my insurance for a few months now and get refunded for what I’ve paid and got NO help at all. I’ve tried emailing and calling. J
Caring, compassionate lovely staff
My mum had a policy with freedom and I have never experienced such compassionate customer service or such commitment to helping us get paid. Carly was so lovely and kind.
My policies suit my needs & is affordable
Was very easy to set up. Have both funeral & life insurance & have never had a problem changing my plans. Staff have always been very understanding & accomadatiing. Haven't yet had to make a claim thank goodness so cannot comment on that.
I cancelled my policy before the free 12 month period expired as I decided the policy was not essential to me. It was easily done over the phone. No hassles.
Giving me insurance at an affordable price when no one else would due to medical issues.
Good value for my circumstances. It was easy to set up over the phone with very able and helpful staff. When aquiring about change in my condition, knowledgable help available.
Good to set up
Difficult to follow benefits on an annual basis. Would like to have an annual statement of cumulative benefits as a reminder of why the product was purchased.
Costing and pricing
Starting to get expensive so will now look to move to another provider elsewhere in near future as can get life insurance and funeral for what I’m paying for just funeral.
delay in money being deducted
i have that sometimes there is a delay in the payments coming out.
would love Bpay as you are in control
Great customer service an friendly help
Yes my policy is great an easy to understand what is all involved ... I will stick with Freedom Insurance for what benefits it has to over an flexibility for my needs
Having all my imediate family covered is a blessing.
Very good value for money. Helpful and curtious. Knowing I have full cover for myself and family gives me peace of mind.
Good value. And it was easy to set up. When talking to a representative over the phone they are respectful and helpful.
Wouldn't look elsewhere.
I stick to Freedom because it is great value with my cover & I feel satisfied with my needs met relating to my current cover. Your customer care & focus with flexibility to meet client needs are fair & very reasonable. CSO who assisted me on my last call went above & beyond to help me stay as a loyal client. Upholds to aptly named, Freedom.
Questions & Answers
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