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Freedom Insurance

Freedom Insurance (page 2 of 29)

3.6 from 580 reviews

See the Best Life Insurance in 2019 as rated by Australians on ProductReview.com.au.


Good to deal with.

Nice staff; easy to deal with; policy just what I wanted; Very happy with them. When my brother passed away they made it easy to deal with and were compassionate and the process was all handle very quick.

Claim MadeNo
1 comment
Hi Pam, we are so sorry to hear of your loss. It's great to hear making a claim with us was made easy during such a difficult time. We really appreciate your feedback and will ensure that we share your comments with our Claims team.

Very helpful

Did not take up offer, but Freedom were very accomodating thank you for being respectful and understanding to our needs and where we are at our stage of life. Great

Value for Money
Customer Service
Claim MadeNo
1 comment
Hi Derek, we are disappointed to hear this but we really appreciate your feedback and are glad to hear you had a great experience with us.

Wont do life insurance

Been with them for 3 year...i tried to upgrade to life insurance and they couldnt help or offer ..but staff was friendly.. shame i had to go somewhere else.. bye

Value for Money
Customer Service
Claim MadeNo

Absolutely disgraceful, corrupt and totally illegal.

Freedom has been ripping me off for two years now. They have been inconveniencing me since the very first payment, when they hit my account the day before the agreed date which incurred an immediate dishonor fee, and have been hitting my account on average every 3 to 4 days ( with consequent dishonor fees) until the funds become available, and then will charge me a new fee every day in a row until they are dishonored again. I have only just discovered just how rampantly they have been fleecing me as I have not had internet banking until now and have not been receiving paper bank statements. When I tried to cancel my policy with them they told me they had no record of me or my policy, and that I did not exist in their system, and tricked me into entering a new policy by telling me it was free for the first year anyway, and manipulating me into it by using my daughters as leverage to close the deal. The sales consultant had me convinced that I actually did not already hold a policy, but my bank records are now showing that I have been charged dishonor fees every few days, and was actually charged seven full policy payments in one month. Look out Freedom Insurance, this post is going viral I can promise you that.

Claim MadeNo
1 comment
Hi Mon, we are sorry to hear of the experience you have had with us. Our compliance team would like to assist you with this matter, could you please private message us your Policy Number or best contact number so that we can investigate this further? Thank you.

This is a great service

Great service and prices for my cover very helpful staff who helped me with the right policy guided me through the steps if my family needs to make a claim

Value for Money
Customer Service
Claim MadeNo
1 comment
Hi Norman, thank you for the positive feedback! We are so glad we can provide you with suitable cover and will ensure to share your comments with our Customer Service team.

Staff excellence

As a family we now all have cover with freedom and very happy with you .
I am still to action a claim for the loss of my leg . I’m sure I won’t have any problems making my claim soon .

Value for Money
Customer Service
Claim MadeNo
1 comment
Hi Scott, we are very sorry to hear about your injury. We really appreciate you taking the time to leave us a review.

Perfect 4 my needs at the moment thanks

Policy is fine Good value for money!!!!!!! It was so simple to ser it up.the staff was so helpful they really could not have done any thing els to have helped

Claim MadeNo
1 comment
Hi Thomas, thanks for providing us with such positive feedback! We will ensure to share your comments with our Customer Service team.

They are professional they listen and assist promptly.

It took only one call to set up, the payments are reasonable.
I had an inquiry about increasing the policy, which was answered, not in my favour but obviously according to their policy which I was not aware of.

Customer Service
Claim MadeNo
1 comment
Hi Vasi, thanks for the review! We are glad to hear that we are able to provide you with suitable cover and that our Customer Service team could assist you with your queries.

No help

Been trying to cancel my insurance for a few months now and get refunded for what I’ve paid and got NO help at all. I’ve tried emailing and calling. J

Claim MadeNo
1 comment
Hi Jess, I'm sorry to hear of your experience with us. Could you please provide your Policy Number and best contact number via private message so I can organise for our compliance team to get in contact with you? Thank you.

Caring, compassionate lovely staff

My mum had a policy with freedom and I have never experienced such compassionate customer service or such commitment to helping us get paid. Carly was so lovely and kind.

Customer Service
Claim MadeYes
1 comment
Hi Heather, we really appreciate you taking the time to leave us a review. We are glad to hear you had a positive experience with Carly through the claims process and she is very happy to receive your feedback!

My policies suit my needs & is affordable

Was very easy to set up. Have both funeral & life insurance & have never had a problem changing my plans. Staff have always been very understanding & accomadatiing. Haven't yet had to make a claim thank goodness so cannot comment on that.

Value for Money
Customer Service
Claim MadeNo
1 comment
Hi there, it's great to hear that we were able to assist you in making changes to your policy to better suit your needs. Thanks for taking the time to leave a review and we will ensure to share your comment with our Customer Service team!

Hassle-free cancellation!

I cancelled my policy before the free 12 month period expired as I decided the policy was not essential to me. It was easily done over the phone. No hassles.

Value for Money
Customer Service
Claim MadeNo
1 comment
Hi Darius, we are disappointed that you have cancelled your policy with us but we are happy to hear the agent that assisted you made the cancellation hassle-free. Thanks for your review!

Giving me insurance at an affordable price when no one else would due to medical issues.

Good value for my circumstances. It was easy to set up over the phone with very able and helpful staff. When aquiring about change in my condition, knowledgable help available.

Value for Money
Customer Service
Claim MadeNo
1 comment
Hi Cornelis, we are glad to hear that we are able to provide you with suitable cover and that you have had a pleasant experience with us. Thanks for the review!

Good to set up

Difficult to follow benefits on an annual basis. Would like to have an annual statement of cumulative benefits as a reminder of why the product was purchased.

Insurance claim madeNo
1 comment
Hi Richard, thank you for your feedback. Our Customer Service Team can answer any questions you may have about your cover if you contact them on 1300 88 44 88 they can assist you. Thank you

Costing and pricing

Starting to get expensive so will now look to move to another provider elsewhere in near future as can get life insurance and funeral for what I’m paying for just funeral.

Insurance claim madeNo
1 comment
Hi Mark, we are disappointed to hear that. If you would like to adjust your level of cover to ensure it is affordable for you please don't hesitate to contact us on 1300 88 44 88.

delay in money being deducted

i have that sometimes there is a delay in the payments coming out.
would love Bpay as you are in control

Insurance claim madeNo
1 comment
Hi Roslyn, thank you for leaving us a review. We value our customer's feedback and we are always looking to further improve our processes.

Great customer service an friendly help

Yes my policy is great an easy to understand what is all involved ... I will stick with Freedom Insurance for what benefits it has to over an flexibility for my needs

Insurance claim madeNo
1 comment
Hi Annette, we are glad to hear that you are happy with your cover. Thanks for taking the time to leave us a review!

Having all my imediate family covered is a blessing.

Very good value for money. Helpful and curtious. Knowing I have full cover for myself and family gives me peace of mind.

Insurance claim madeNo
1 comment
Hi Jewels, it's great to hear that you've had a positive experience with us. We are glad to hear that we can provide you and your family with suitable cover. Thanks for taking the time to leave a review.

Good cover

Good value. And it was easy to set up. When talking to a representative over the phone they are respectful and helpful.

Insurance claim madeNo
1 comment
Hi Rebecca, we are glad to hear that we are able to provide you with suitable cover and that you have had a pleasant experience with us. Thanks for the review!

Wouldn't look elsewhere.

I stick to Freedom because it is great value with my cover & I feel satisfied with my needs met relating to my current cover. Your customer care & focus with flexibility to meet client needs are fair & very reasonable. CSO who assisted me on my last call went above & beyond to help me stay as a loyal client. Upholds to aptly named, Freedom.

Insurance claim madeNo
1 comment
Hi Eunice, we appreciate you taking the time to tell us about your recent experience and are glad we were able to adjust your cover to suit your needs. We will ensure to share your lovely comments with the customer service representative who assisted you. Thank you

Page 2 of 29

Questions & Answers

Do I get a refund if I cancel my funeral insurance?
2 answers
From what I understand, you would not be eligible for a full refund of any amount taken automatically from your account after the 12 months is up. You would need to have contacted them and cancelled BEFORE the 12 months is up. But you should be able to cancel and stop any further amounts being taken. Best of luck getting in contact with them and effecting this cancellation. Perhaps you could negotiate a partial refund - pro rata based? Freedom Insurance would be best to answer this question, in an open and forthcoming manner for the sake of all, but this is what I understand from what I've seen and read. Actually, there's an article online about the difficulty people have had in the past cancelling. It is eight months old, and hopefully they've improved their practices, but you might want to read this: "Freedom Insurance staff hung up on customers who tried to cancel policies, inquiry told" https://www.theguardian.com/australia-news/2018/sep/12/freedom-insurance-staff-hung-up-on-customers-who-tried-to-cancel-policies-inquiry-toldHighly unlikely.....they are very difficult to deal with and I have found out recently via their website that Freedom are winding down their business and will eventually close down. They are transferring all policies beginning with 94 to 'iasas' (whoever they are) but Freedom as yet have not had the decency to notify their policy holders of this situation.......good luck!!!

Hi, i injured my ankle about 2 months ago, i forgot i had accidental injury cover, am i able to still claim even if it happened 2 months ago? Thanks
No answers

Hi, i've been paying $27.06/fortnight.....Is this just for funeral cover or is there a possibility that it is public liability as I do the markets and it is a requirerment to have public liability insurance...I'm very sorry for such a air-headed question its just I had a near fatal accident 2 years ago and it has left me with a brain injury....so if I haven't written it down I would have forgotten about it....can someone please reply to me ....thanks Shae
No answers

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