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Freedom Internet

Freedom Internet

Fast, Pro, Lite
2.8 from 368 reviews · View Statistics

Reviews

  • Value for Money
    2.4 (95)
  • Transparency
    2.4 (87)
  • Customer Service
    2.7 (98)
  • Adequate Speeds Yes (34) · No (54)
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Great Service & Speeds

published

I only pay $54 per month and get over 50Mbps.

Also, I had trouble initially signing up but Freedom’s customer service team was able to get me connected in seconds.

I highly recommend!

Value for Money
Transparency

Love this service

published

Hi there - i use this company for 24hour wi-fi access and i love them and would highly recommend. Such fast setup and so cheap. Fabulous customer service. They are best.

Value for Money
Transparency
Francesco R.

Francesco R.South East Queensland, QLD

Worst WiFi ever

published

Worst WiFi ever. Not reliable, very slow, so many dropouts. I phoned Freedom to change the WiFi router, they said there won’t be a technician available for at least 2 weeks.

Value for Money
Transparency
1 comment
Freedom Internet
Freedom I.Freedom Internet
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Parc Apartment Hotel

Parc Apartment HotelGreater Melbourne (Metropolitan), VIC

Freedom of Internet Hassle

published

We have been using Freedom for over a year now.
The service is wired throughout our Apartment Hotel & Residences.
We are able to set and forget the internet connection so guests have easy access without the need for us to print or produce passwords etc. The connection is virtually instant and provides a strong connection for our Hotel guests and residents alike.

Value for Money
Transparency
Emmyitt

EmmyittGreater Melbourne (Inner), VIC

Great company and exellent speed

published

Internet connection is great and their customer support team is super fast and reponsive
Every minor problem has been fixed in great speed, highly recommend to anyone looking for an internet company

Value for Money
Transparency
1 comment
Freedom Internet
Freedom I.Freedom Internet
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Internet and mobile phone service are necessities of modern life, so it's important we have the best coverage and service at the best price possible. Here are our Award Winners for the best Internet Service Providers (ISPs) and Mobile Phone Service Providers (MPSPs) in 2020. View specific ratings such as Customer Service, Adequate Speeds for ISPs and Local Reception for MSPs.

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Joel

JoelGreater Melbourne (Inner), VIC

Fast service

published

Made a mistake with our address when signing up. Contacted them using the live chat tool on the account website and got everything sorted within a couple of minutes. It was a pleasant experience.

Customer Service
Incentivised ReviewNo

Excellent Speeds!

published

Previously, I was with TPG and I had really poor speeds and connection. Since I've moved to Freedom, I have great speeds and service. I consistently get over 80Mbps. Thanks Freedom!

Value for Money
Transparency
1 comment
Freedom Internet
Freedom I.Freedom Internet

great service!

published

Great service, responded my enquiries quickly; I use it for my hostel lobby and customer's feed backs were the speed constantly fast which compare with my old provider. I am so glad to move to Freedom.

Value for Money
Transparency
1 comment
Freedom Internet
Freedom I.Freedom Internet
Claire A.

Claire A.Greater Melbourne (Inner), VIC

Horrible

published

I paid for one month while I was staying in Adelaide. They then charged me again after the 30 days was up. I logged onto my account to try and cancel the reoccurring charge (which I never agreed to) and I can't even cancel my account. I have emailed them multiple times. I was in hospital for 2 weeks in Adelaide and can not afford this. I am concerned they will not refund me. I have doctors appointments and medication to pay for. I don't know what to do.

Value for Money
Transparency
1 comment
Freedom Internet
Freedom I.Freedom Internet
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Geet

Geet

  • 2 reviews

Poor poor service

published

The service and speed is extremely extremely poor.The internet has stopped working several times due to some outage.Seems that every time you use internet you need to run a Speedtest to check if you are getting the speeds you paid for.Looks like they only have one engineer who also doesn’t how to fix the issue.The issue has been reported several times ,you text the engineer but he barely responds.Again you have to call the support number.You don’t get the speeds you are paying for.If there was an option of giving 0 that would be more suitable for this company.They are expert in taking out money earlier than month end from your account.But can’t provide better service and fix the issue.

Value for Money
Transparency
1 comment
Freedom Internet
Freedom I.Freedom Internet
drew a.

drew a.South East Queensland, QLD

Service has been great.

published

Freedom internet service has been great I have had no dropouts and speed is constantly fast there is no slow down in peak times which I have experienced with other providers.

Value for Money
Transparency
1 comment
Freedom Internet
Freedom I.Freedom Internet

Great speeds & value for money!

published

I was able to connect on the day I moved in and I get great speeds. I signed up for a 12 month contract and I only pay $54 per month, Freedom is good value for money.

Value for Money
Transparency
1 comment
Freedom Internet
Freedom I.Freedom Internet
Morne

MorneWestern Australia

Autorenewal of a 6 month contract

published

Company decided that autorenewing a 6 month contract is perfectly within there right. Contacted them and was treated with comtempt and no resolution on the matter. Apparently it is within their TC's

Value for Money
Transparency
2 comments
Freedom Internet
Freedom I.Freedom Internet
Morne
Morne

Scam company.

published

We are forced to use this subpar internet that cannot even handle two connections. It is also overpriced and simply does not work either at the speeds advertised and we pay for and sometimes not at all. Highly recommend just using a data only sim plan as even that is more reliable.

Incentivised ReviewNo
1 comment
Freedom Internet
Freedom I.Freedom Internet
Sophie

SophieSouth East Queensland, QLD

Terrible service who has been charging me months after my account has been cancelled

published

I had unlimited plan with freedom internet. We have been using them for years. We move to a new unit and the internet did not work. I called and made sure that all accounts linked to the new address was cancelled and was told they waived the cancellation fee.
I've been charged $74 for two months since I cancelled the plan and I can not talk to anyone to help me solve this problem. I can't even log in to my old account and remove my card because my account is closed. What a joke!

Value for Money
Transparency
1 comment
Freedom Internet
Freedom I.Freedom Internet
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Page 1 of 25

Questions & Answers

PETER R.

PETER R.asked

Freedom Internet

How many devices can you connect.

1 answer
Chopper23
Chopper23

Most of the time none..
It’s hopeless and slow..don’t waste your Money

Justine

Justineasked

Freedom Internet

Hi I have freedom Internet connected to my unit at Hi surf It is saying that I am getting full service and it is connected but I am getting no Internet all lights are lit up on my modem and the main ones are solid. How can I fix the problem so that it’s connected because everything seems to be working fine but just no connection?

1 answer
Freedom Internet
Freedom I.Freedom Internet

Hi Justine, we're are sorry to hear that your having trouble with the internet service. Please let us know what the account username, email and or voucher number registered on your Freedom account. For immediate assistance you may contact our Support Team by clicking the Chat option at the bottom of our website https://freedominternet.org/ alternatively you can reach our Support Line number through the numbers listed below.
(Australia) +61730673676
(New Zealand) +6492812970

Sincerely,
The Freedom Internet Team

Deanna

Deannaasked

Freedom Internet

Can freedom pop handle video gaming and services like PlayStation Vue at the same time

3 answers
Freedom Internet
Freedom I.Freedom Internet

Hi Deanna, The Freedom Internet Connection can certainly handle video gaming and Playstation Vue at the same time. If you encounter any speed or signal issues, you can contact tech support at 0730673676 so we can assist you. Thank you.

Mark N.
Mark N.

No it can not. Lag spikes, slooooooooow download speeds, huge latency issues.

Freedom Internet
Freedom I.Freedom Internet

Hi Mark N.,

Thanks for bringing this to our attention.
We would like to get more information on your speed issue so we can look for a solution.

Please contact our Customer Service hotline at your earliest convenience at AUS +61 7 3067 3676 | NZ +64 9 281 2970 or chat with us via www.freedominternet.org.

Sincerely,

The Freedom Internet Team

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Get an answer from our members and Freedom Internet representatives

Freedom Internet

Details

Compare all 3 Freedom Internet
CategoryInternet Service ProvidersInternet Service ProvidersInternet Service Providers
Standard Monthly Price $59.00$69.00$74.00
Max Download Speed 25 Mbps50 Mbps100 Mbps
Service TypeFibreFibreFibre
Packages AvailableStandaloneStandaloneStandalone
ContractMonthly and Set PeriodMonthly and Set PeriodMonthly and Set Period
Data AllowanceCapped/Fixed and UnlimitedCapped/Fixed and UnlimitedCapped/Fixed and Unlimited
Compare all 3 Freedom Internet
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