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Freedom Internet

Freedom Internet

Pro, Fast, Lite
2.7 from 323 reviews

Reviews

2.7

323 reviews
5
(107)
4
(33)
3
(9)
2
(12)
1
(162)
  • Value for Money
    1.9 (53)
  • Transparency
    1.9 (47)
  • Customer Service
    2.1 (54)
  • Adequate Speeds Yes (25%) · No (75%)
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Reviewer Photos & Videos

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DO. NOT. USE.

published

The internet they claim to offer does not work, they do not fix it despite saying they will send an engineer, and are rude when contacted. I've called once a week for 6 months and will never use them again.rhyw offer no refunds at all and are beyond dismissive of any issues you have.

Transparency
Customer Service
Value for Money
Start DateJuly 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
Ingrid N.

Ingrid N.South East Queensland, QLD

Fair weather provider

published

Every time it rains we lose connection, have told them numerous times, but nothing has been done about it. Don’t waste your money! Dial up was more reliable! At first I was happy because initial install was fast, but too bad they ended up disappointing.

Transparency
Customer Service
Value for Money
Start DateMay 2018
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Freedom Internet
Freedom I.Freedom Internet
Jack B.

Jack B.South East Queensland, QLD

Garbage sign in process with lockout maximum no. of users

published
Transparency
Customer Service
Value for Money
Start DateMarch 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Freedom Internet
Freedom I.Freedom Internet
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PJ L.

PJ L.South East Queensland, QLD

Internet always fast, great customer service

published

While I couldn't get on to a phone rep, the online chat rep was so much help and solved all my problems within 5 minutes. I have found if I ever get a drop out, I just sign in on one of my devices and it's back up. No worries at all.

Transparency
Customer Service
Value for Money
Start DateMay 2018
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
1 comment
Freedom Internet
Freedom I.Freedom Internet
Savannah

SavannahGreater Melbourne (Metropolitan), VIC

Freedom Internet

published

customer service is great. they responded very quickly to my problems. the network speed is suitable for normal usage like browsing or checking emails. I wouldn't recommend for movie streaming and for downloading large files. the connection and disconnection to the internet service are super fast and doesn't cost you a penny. Overall, it is a good experience with Freedom Internet.

Transparency
Customer Service
Value for Money
Contract Type6-month contract
Data TypeUnlimited Data
See all answers
1 comment
Freedom Internet
Freedom I.Freedom Internet
Dario T.

Dario T.Greater Melbourne (Inner), VIC

  • Pro
  • Verified customer

This must be a joke! I wish I could give 0 stars

published
Transparency
Customer Service
Value for Money
Start DateJanuary 2020
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Freedom Internet
Freedom I.Freedom Internet
Joseph Ryan

Joseph RyanSydney, NSW

  • 2 reviews

Rubbish Company / Crap Internet

published
Transparency
Customer Service
Value for Money
Start DateOctober 2017
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
2 comments
Freedom Internet
Freedom I.Freedom Internet
Joseph Ryan
Joseph Ryan
John

JohnGreater Melbourne (Inner), VIC

Cancellation of Plan

published

There was a cancellation fees of 199 even if I told them I am going to move out, then they suggested me to stick one more month to let the plan end, I will never ever be a customer of freedom internet.

Transparency
Customer Service
Value for Money
Start DateJune 2018
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeUnlimited Data
See all answers
1 comment
Freedom Internet
Freedom I.Freedom Internet

Literally the worst internet connection

published

Spending $69/mth on wifi at a hotel apartment, connection is absolutely terrible. Won’t connect wifi to smart tv so can’t watch Netflix & connection on phone is so slow that sending mms doesn’t happen half the time & connection drops in and out. Spent half of Saturday morning on the phone with [name removed] from customer service who was lovely, but unfortunately it’s almost midday Sunday & still nothing is working. Save your money & go with a company that actually works.

It’s now Tuesday & it’s still not working.

Start DateDecember 2019
1 comment
Freedom Internet
Freedom I.Freedom Internet
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Karen

KarenSouth East Queensland, QLD

Never use this company

published
Transparency
Customer Service
Value for Money
Start DateJanuary 2019
Adequate Speeds No
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeUnlimited Data
See all answers
1 comment
Freedom Internet
Freedom I.Freedom Internet
Jona S.

Jona S.South East Queensland, QLD

Awful Internet Service and Awful Customer Support

published
Transparency
Customer Service
Value for Money
Start DateApril 2019
Adequate Speeds No
Contract Type6-month contract
Data TypeUnlimited Data
See all answers
2 comments
Freedom Internet
Freedom I.Freedom Internet
Jona S.
Jona S.

Hi Freedom,

I appreciate your concern and wanting to resolve this, however, we have already switched internet providers. Thank you again for trying to reach out.

The definition of overpromise and underdeliver.

published
Transparency
Customer Service
Value for Money
Adequate Speeds No
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeUnlimited Data
See all answers
1 comment
Freedom Internet
Freedom I.Freedom Internet

Advertised 50Mbit, Actual was 5KB/sec with 10% packet loss, no refund offered

published

Hotel offered $9.95/day 50Mbit wi-fi internet provided by Freedom. Terrible speed and packet loss, support replied 8 hours later with a typical 'restart your router' suggestion. Its their damn router! No offer of refund, even when directly asked.

Transparency
Customer Service
Value for Money
Start DateFebruary 2020
Adequate Speeds No
See all answers
1 comment
Freedom Internet
Freedom I.Freedom Internet

Verry unhappy about Freedom

published
Transparency
Customer Service
Value for Money
Start DateJanuary 2020
Adequate Speeds No
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeUnlimited Data
See all answers
1 comment
Freedom Internet
Freedom I.Freedom Internet

Terrible-take your money & run-don't follow up with installation; you speak to someone in The Philippines & no response

published

The worst service I could ever imagine - 11 days later I have paid a premium $84 for a service that I still don't have - no one has contacted me although supposedly this should have happened within 24 to 48 hours - Freedom is not suitable in my opinion if you are a small business owner. You can only speak to The Philippines and no one responds to your call - don't use this provider unless you are a light user.

Transparency
Customer Service
Value for Money
Start DateJanuary 2020
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
5 comments
Freedom Internet
Freedom I.Freedom Internet
Rosemary U.
Rosemary U.
Freedom Internet
Freedom I.Freedom Internet
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Rolf

RolfSouth East Queensland, QLD

  • Pro
  • Verified customer

Very bad Fiber connection speed

published

My background is Telco and i have never come across such a unreliable connection and speed as Freedom on the Gold Coast. I supposed to have unlimited Data and over 2.5mps. It is so frustrating that i have to use my Internet 4G dongle, due to the issues. I will cancel the subscription in one weeks time.

Transparency
Customer Service
Value for Money
Start DateJanuary 2019
Adequate Speeds No
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Freedom Internet
Freedom I.Freedom Internet

DO NOT USE FREEDOM!

published

Well what can you say about the worst company in Australia. Staff are friendly.. but gee is the product bad. Slow. Constant drop outs. They will want to send someone to your apartment to fix the speeds. Why? Just make it work to start with or fix it on your end - i shouldn't need to take a day off.

DO NOT WASTE MONEY ON THEM.

Transparency
Customer Service
Value for Money
Start DateOctober 2016
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Freedom Internet
Freedom I.Freedom Internet
Mauricio Montes

Mauricio MontesSouth East Queensland, QLD

Worst internet provider on the Gold Coast!!

published

Terrible connectivity.
Reliable? It doesn’t exit in their service.
It’s almost imposible to get a talk with them without waiting 40 minutes on the phone, or waiting for a call back half day.
Even when the guys from customer service are polite, the service is hopeless. They never take decisions and the usual answer is: “I will send a request to the management team”.

Don’t got with them! Awful experience.

Transparency
Customer Service
Value for Money
Contract Type6-month contract
Data TypeUnlimited Data
See all answers
1 comment
Freedom Internet
Freedom I.Freedom Internet
Annstan77

Annstan77

  • 6 reviews

This company is a scam - do not use. Will steal your money

published

Went on holiday to NSW. Paid $30 for a weeks internet. Worked for a few hours then stopped working. Spent an hour trying to get through to someone to be lied to that it would be fixed and up in an hour. Multiple phone calls later, was told there was system maintenance and they did not know when it would be fixed. Said they would refund the money!!!! It is now two weeks later and still no money. I have literally spent 5 hours of my life trying to sort this mess out. Very very very frustrating. Customer service is a joke. They have committed fraud, by taking my money and not offering a service.

Transparency
Customer Service
Value for Money
Start DateDecember 2019
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
4 comments
Freedom Internet
Freedom I.Freedom Internet
Annstan77
Annstan77

Still no refund!!! Ava4ever2008@hotmail.com

Freedom Internet
Freedom I.Freedom Internet

Great

published

Connection seems to be fine. But sometimes become slow. It was very irritating in time of surfing.
Need to reconnect and connect to make it working.
Rest, experience is quite good.
Thank you.

Transparency
Customer Service
Value for Money
Start DateNovember 2019
See all answers
1 comment
Freedom Internet
Freedom I.Freedom Internet

The reviewer stated that an incentive was offered for this review

Page 1 of 17

Questions & Answers

Deanna

Deannaasked

Freedom Internet

Can freedom pop handle video gaming and services like PlayStation Vue at the same time

3 answers
Freedom Internet
Freedom I.Freedom Internet

Hi Deanna, The Freedom Internet Connection can certainly handle video gaming and Playstation Vue at the same time. If you encounter any speed or signal issues, you can contact tech support at 0730673676 so we can assist you. Thank you.

Mark N.
Mark N.

No it can not. Lag spikes, slooooooooow download speeds, huge latency issues.

Freedom Internet
Freedom I.Freedom Internet

Hi Mark N.,

Thanks for bringing this to our attention.
We would like to get more information on your speed issue so we can look for a solution.

Please contact our Customer Service hotline at your earliest convenience at AUS +61 7 3067 3676 | NZ +64 9 281 2970 or chat with us via www.freedominternet.org.

Sincerely,

The Freedom Internet Team

Dennis the Reno Man

Dennis the Reno Manasked

Freedom Internet

Hi. I am a freedom internet customer at Chevron renaissance surfers. I am moving down the street to another unit. Can. Still use my username and password over there or s I need to change something.

1 answer
Freedom Internet
Freedom I.Freedom Internet

Hi Dennis. When you arrive at the new location, you will need to contact the customer service line, phone number 0730673676, to see if we provide service to the building that you will be moving to. Regards.

Nowis

Nowisasked

Freedom Internet

How can I get Apple TV working with a Freedom Internet connection? I want to connect my PC to the TV via Apple TV. I have tried via iTunes and AirParrot. However I can't get the Apple TV to accept my Apple Id/password to enable the connection. Apple TV supposedly uses some TCP ports 53, 80, 123, 443, 3689. Does this cause a problem, and if so, how do I get around it?

1 answer
Freedom Internet
Freedom I.Freedom Internet

Hi Norwis. For some buildings, you will need to call and provide the wifi MAC address and we can add the Apple TV to the network after that. For some buildings, you will just need to connect to the locked wifi hotspot and enter the wifi key. Please contact us at 0730673676 so we can assist you and give you instructions that are specific to your setup. Thank you.

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