10 questions from our users
How do I access wifi router configuration? I wish to change my password. If this isn't possible I'm not comfortable using an un-secure network.
Thank you for sending us a message....Router configuration can only be accessed by our Network Engineers but it is possible to change the Wi-Fi password to something you prefer. Please send us an email to email@example.com providing your complete name, building name, unit number and email address registered on your Freedom account and one of the Customer Service Representative can assist you. Sincerely, The Freedom Internet Team
Hi I have freedom Internet connected to my unit at Hi surf It is saying that I am getting full service and it is connected but I am getting no Internet all lights are lit up on my modem and the main ones are solid. How can I fix the problem so that it’s connected because everything seems to be working fine but just no connection?
Hi Justine, we're are sorry to hear that your having trouble with the internet service. Please let us know what the account username, email and or voucher number registered on your Freedom account. Fo...r immediate assistance you may contact our Support Team by clicking the Chat option at the bottom of our website https://freedominternet.org/ alternatively you can reach our Support Line number through the numbers listed below. (Australia) +61730673676 (New Zealand) +6492812970
Can freedom pop handle video gaming and services like PlayStation Vue at the same time
Hi Deanna, The Freedom Internet Connection can certainly handle video gaming and Playstation Vue at the same time. If you encounter any speed or signal issues, you can contact tech support at 0730673676 so we can assist you. Thank you.
No it can not. Lag spikes, slooooooooow download speeds, huge latency issues.
Hi Mark N.,
Thanks for bringing this to our attention....We would like to get more information on your speed issue so we can look for a solution. Please contact our Customer Service hotline at your earliest convenience at AUS +61 7 3067 3676 | NZ +64 9 281 2970 or chat with us via www.freedominternet.org. Sincerely, The Freedom Internet Team
Hi. I am a freedom internet customer at Chevron renaissance surfers. I am moving down the street to another unit. Can. Still use my username and password over there or s I need to change something.
Hi Dennis. When you arrive at the new location, you will need to contact the customer service line, phone number 0730673676, to see if we provide service to the building that you will be moving to. Regards.
How can I get Apple TV working with a Freedom Internet connection? I want to connect my PC to the TV via Apple TV. I have tried via iTunes and AirParrot. However I can't get the Apple TV to accept my Apple Id/password to enable the connection. Apple TV supposedly uses some TCP ports 53, 80, 123, 443, 3689. Does this cause a problem, and if so, how do I get around it?
Hi Norwis. For some buildings, you will need to call and provide the wifi MAC address and we can add the Apple TV to the network after that. For some buildings, you will just need to connect to the l...ocked wifi hotspot and enter the wifi key. Please contact us at 0730673676 so we can assist you and give you instructions that are specific to your setup. Thank you.
What sort of speeds you could guarantee on your unlimited plan?
...Thank you for your enquiry. We always provide the fastest possible speed to your building, fibre speed where possible. We also help you set up all your devices, so you have a great internet surfing experience. The upload and download speeds may vary based on the following factors: – Australian and New Zealand networks – Your computer or device's connection speed capability – Environmental factors – Your apartments internal wiring Typically our users see up to 50Mbps in Australia and up to 100Mbps in New Zealand. Please feel free to let us know of any further concerns or questions and we are happy to answer that for you. Regards, Ryan Customer Experience Team
Ha! 50Mbps?!?! I literally NEVER got above 6Mbps, and that was on a good day.
What is your ABN and ACN in Australia?
Hi Amenapi, Our ABN is 42 738 816 938. You can check it here https://abr.business.gov.au/SearchByName.aspx?SearchText=freedom+Internet.
Wondering why my wi-fi is connected and working on my mobile phone, but has dropped out of my smart tv. Never had this problem before. Been trying a few different things, but nothing seems to be working. Suggestions?
Hi Aaozden, We can help you. The Smart TV is connecting to what WiFi name?
I am a manager of a apartment block on chevron island goldcoast, was wondering what sort of speeds you could guarantee if you put a hot spot on our building, you have so many bad reviews, regards Terry Goldsmith
This depends on the underlying infrasturcutre in your area and what access we have to the roof and building. Where there is good infrastructure and access we have some of the fastest in...ternet speeds available. We are currently having issues with some areas that don't have solid infrastructure yet - e.g. still on DSL. We are currently investing in a large program to upgrade our roof top equipment and reroute our network to support some of those areas with minimal infrastructure. This program will see great improvements in the areas over the next 6-12 weeks. (Chevron Island is a part of this upgrade).
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